AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

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Virtual Agent Call Flow Self Service Contact Center 82

Talkdesk

DECEMBER 23, 2020

Talkdesk can help financial institutions quickly stand-up dedicated PPP contact centers to manage emergency programs like PPP in multiple iterations, or integrate the Talkdesk CX Cloud into your overall contact center platform, leveraging: Workforce Engagement Management to empower agents to deliver exceptional client service from home Predictive Dialing (..)

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Banking Contact Center Insurance Self Service 126

Upstream Works

SEPTEMBER 5, 2019

In essence, customers are free to communicate by any conceivable means (text, social messaging, co-browse, video, etc.), Self-service, Knowledge, AI & Bots. Now we are seeing self-service options cropping up on other channels, and the adoption rate is staggering. Let’s take a look at knowledge portals.

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Contact Center Self Service Trends Technology 60

NobelBiz

AUGUST 13, 2024

Unlike the old PBX systems, a VoIP solution requires minimal on-site hardware and provides an excellent, lean, and cost-effective way of handling voice calls, provided the contact center has an internet connection. Projected Market Value : The VoIP market is expected to reach approximately $108.5 Related Article What is IVR?

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Call Center Contact Center Customer Service Self Service 52

NobelBiz

FEBRUARY 27, 2024

Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. One of the primary advantages of CRM integration with contact center technology is call flow management.

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Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

JANUARY 30, 2024

Read Case Study Watch video Adaptive Call Routing: A Game-Changer for Call Deliverability One of the key advanced techniques is Adaptive Call Routing. This is the kind of technology that utilizes advanced algorithms to modify the routing of outbound calls in response to real-time feedback.

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Call Center Telecommunications Contact Center Self Service 103

Magellan Solutions

AUGUST 16, 2021

Offer self-service options. Customers increasingly prefer self-service options anyway. Magellan Solutions can make this a part of our strategy for lowering your phone call volume. These tutorials can take the form of YouTube videos or online documents or slideshows.

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