NobelBiz

MARCH 1, 2021

Better Management of Peak Activity No matter what dialing system you use, all call centers are confronted with call peaks that turn team sizing into a real headache for supervisors. With cloud contact center solutions, you get true intelligent call management software.

Contact Center 52

Contact Center Call Center Virtual Call Center Call Flow 52

Upstream Works

SEPTEMBER 5, 2019

In essence, customers are free to communicate by any conceivable means (text, social messaging, co-browse, video, etc.), Self-service isn’t new – IVRs paved the way on the phone channel and despite cumbersome call flows, it became a popular alternative for customers reluctant to spend their time waiting in queue for an agent.

Contact Center 60

Contact Center Self Service Trends Technology 60

Magellan Solutions

MAY 6, 2021

The introduction of multiple systems, software and equipment changes how call centers work especially for Outbound Calls. Hybrid Center or Blended Call Flows. It combines the two functions of inbound and outbound to create a seamless and consistent calling experience. Outbound Video Chat. Faster response.

Omni-Channel 52

Omni-Channel Technology Call Center Social Media 52

NobelBiz

FEBRUARY 27, 2024

Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. One of the primary advantages of CRM integration with contact center technology is call flow management.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Myra Golden

OCTOBER 4, 2016

Telephone Call Flow Strategy – Free 9-point guide (with videos) to improve your telephone customer experience. Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

OCTOBER 4, 2016

Telephone Call Flow Strategy – Free 9-point guide (with videos) to improve your telephone customer experience. Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

SEPTEMBER 7, 2016

Here’s help to make sure your employees talk to customers in a friendly and warm way: 5 Ideas to Improve the Way Your Employees Talk to Customers – Use these free 5 tips (plus videos) to hold a 5-minute training session to help your employees sound friendlier and “warmer”in face-to-face interactions and over the telephone.

Call Flow 40

Call Flow Video Training Interaction 40

CSM Magazine

JULY 23, 2018

You can bring your articles alive by including screen captures, videos, bullet points, tutorials and links to related content. Just like in a large center, calls can be queued and routed to the most suitable agent or scheduled for call back. Best of all, the call center is fully integrated with your ticketing system.

Customer Service 40

Customer Service Call Center Knowledge Base Multi-Channel 40

Magellan Solutions

AUGUST 16, 2021

These tutorials can take the form of YouTube videos or online documents or slideshows. Customers will learn how to resolve some of their own service issues, making them less likely to become an addition to your call center volume in the future.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52

ProProfs Chat

JULY 29, 2020

Personalize Every Single Call. Improve First Call Resolution (FCR). Emphasize Call Flow Management. Personalize Every Single Call. Your inbound call center probably deals with hundreds of callers regularly, and injecting personalization in every call might seem like an ardent task. Source: Microsoft.

Call Center 85

Call Center Customer Experience How To Knowledge Base 85