ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Which software is used in call centers?

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NobelBiz

JULY 23, 2024

Implementing omnichannel call center software can change the way insurance providers interact with clients. In this article, we’ll talk about how How Omnichannel Call Center Software can help Insurance Agencies How Insurance Providers Can Benefit From Call Center Software 1.

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NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

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NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Automation and Data Quality With the advent of AI, the integration of intelligent automation has become a game-changer. With good data, automation soars.

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NobelBiz

JUNE 4, 2024

Christian Montes Executive Vice President Client Operations How to Set Up Your Customer Service Flow Choose a Provider Selecting the right call center provider is crucial. Integrations Ensure the call center solution integrates seamlessly with your CRM, telephony systems, and other essential business tools.

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NobelBiz

APRIL 18, 2022

Contact center technology allows organizations to meet the demands of their customers through improved call center operations. Contact center technology is also a way to reduce the time and cost of customer service. Many contact centers are using integrated omnichannel technologies.

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NobelBiz

APRIL 9, 2024

Table of Contents What is Call Center Compliance and Why is it Important? Call center compliance refers to the adherence to laws, regulations, and standards governing the operations of call centers. It encompasses various aspects, including data protection, consumer rights, and ethical practices.

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Upstream Works

DECEMBER 11, 2018

This ushered in the more recent shift towards the Omnichannel customer experience – where a well-integrated interaction platform blends the channels so that the focus becomes more about the experience of the customer and agent rather than about the channels themselves. Analytics and Data Management.

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NobelBiz

APRIL 27, 2021

Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include?

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NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? How are you going to make use of data?

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NobelBiz

MAY 22, 2023

Let’s delve into some of the key features and benefits that you can expect: Enhanced features: Call recording, call forwarding, auto attendant, voicemail to email, and video conferencing are some of the advanced features that these systems offer. At first glance, they appear to be similar.

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NobelBiz

AUGUST 11, 2022

To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences.

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NobelBiz

MAY 24, 2021

If you have an online sales channel that requires 24×7 access to your customer service desk, for example, you’ll need the bandwidth and network connection to keep those 24×7 operations going. You’ll need to have a consistent and secure access point, even if the surrounding data center goes down.

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NobelBiz

MARCH 14, 2022

On the bright side, you don’t need to measure every single KPS, nor must they be tracked all of the time: doing so would be a massive waste of time and resources, resulting in an opaque and unmanageable quantity of data. This can be completed using omnichannel technologies.

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NobelBiz

FEBRUARY 22, 2022

While many contact centers were forced to close, businesses that used VoIP technology could readily accommodate remote teams. High-quality voice communications The coding and decoding of digital data is at the heart of voice over internet protocol (VOIP) technology.

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NobelBiz

JUNE 7, 2021

Furthermore, it provided enterprises with extra services like a switchboard, phone transfer, conference calls, and so on. The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. All client information is centralized and available to all workers.

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NobelBiz

FEBRUARY 23, 2023

Furthermore, it provided enterprises with extra services like as a switchboard, phone transfer, conference calls, and so on. The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. All client information is centralized and available to all workers.

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NobelBiz

JUNE 1, 2021

Cloud-based services have cleared the way for more adaptable and inventive solutions to satisfy the demands of new contact centers. Today, a CCaaS enables your contact center consultants to access your contact center software from any browser, at any time, from any location.

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