ViiBE Blog

MAY 13, 2021

In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology refers to these different software and hardware tools used to run a call center. Which software is used in call centers?

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Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

JULY 23, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Related Article What Is Unified Customer Experience Management (CXM)? Improved Agent Productivity Agent productivity is crucial for the efficiency of any call center, especially in the insurance industry.

Call Center 52

Call Center Insurance Omni-Channel Software 52

NobelBiz

JULY 25, 2023

According to CMSWIRE – “ Call center analytics can help companies make the changes needed to be successful, respond to customers’ needs, improve customer satisfaction, and grow sales”. Let’s delve into the intricate workings of these components in the context of a call center.

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Interaction Analytics Call Center Contact Center 98

Talkdesk

NOVEMBER 1, 2017

Talkdesk today announced Talkdesk for Sales, a brand new offering aimed at increasing the impact of inside sales teams. Talkdesk for Sales fixes that problem in three ways. First, it utilizes tools like power dialing and voicemail drop to allow inside sales reps to have more conversations than ever before.

Omni-Channel 4

Omni-Channel Sales Contact Center Software Contact Center 4

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. The technologies required to support the demand for self-service include kiosks, chatbots, contact center knowledge base, and video.

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Customer Experience Management Self Service Customer Experience Management 96

NobelBiz

JUNE 4, 2024

What is a Customer Service Call Center? A customer service call center is a dedicated facility or a decentralized network of agents tasked with managing customer interactions through various communication channels such as phone, email, chat, and social media.

Call Center 52

Call Center Customer Service Social Media Contact Center 52

SurveySparrow

JUNE 25, 2024

10 Best Conversation Intelligence Software Take a sneak peek… Tool Name Best Feature Free Trial SurveySparrow Conversational surveys with 40% higher response rates Yes, 14-day free trial Gong.io AI-powered conversation intelligence to analyze sales calls No Jiminny Conversation intelligence and coaching for sales teams Yes Observe.ai

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Software Tools Analysis Analytics 52

NobelBiz

AUGUST 13, 2024

A VoIP system can offer greater control and visibility over operations and hence better control over the customer experience while accommodating other productivity features such as real-time call monitoring or advanced call routing. Caller ID Caller ID displays the caller’s information before the call is answered.

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Call Center Contact Center Customer Service Self Service 52

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. However, in the middle the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations.

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Call Center Healthcare Contact Center Financial 104

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Actually, no, it’s not that simple! What analytics do you offer?

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Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. As a result, engaging in contact center solutions and technologies yields significant returns for companies. How can a contact center solution enhance customer loyalty? What tools and options should the contact center Software include?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

MARCH 14, 2022

Create an efficient outbound plan for your contact center What is the best method to build an outbound calling strategy? is one of the most often asked questions at our contact center? Depending on your sales strategy and business objectives, there may be several ways to answer this question.

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Contact Center Average Handle Time Omni-Channel Call Center 52

NobelBiz

MAY 24, 2021

The main difference between on-premise vs. cloud contact center is that the cloud contact center will not go out of commission if the facility where it’s hosted goes offline. You’ll need to have a consistent and secure access point, even if the surrounding data center goes down.

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Contact Center Call Center Software Virtual Agent 52

NobelBiz

FEBRUARY 22, 2022

Efficiency and productivity are also considerably increased since contact center agents can instantly access information via the connected CRM system. Fraudulent phone calls are one of the most prevalent ways for social engineers to gain and misuse sensitive company information.

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Contact Center Telecommunications Call Center System 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. Contact center as a service is abbreviated as CCaaS.

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Contact Center Multi-Channel Call Center Software 52