Call Recording Contact Center Software Wait Times 
NobelBiz
APRIL 20, 2020
Metrics like Customer survey ratings or average wait times will reveal a lot about the success of your contact center. Your managers may need to do call monitoring in order to understand the specifics of your contact center’s results.
NobelBiz
MARCH 21, 2023
In the contact center world, efficiency is paramount, hence the importance of progressive dialer software. Every call center manager avidly searches for tools and methods to improve their contact center performance further and provide everything their agents need to achieve their highest productivity.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 13, 2024
The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations. The transition from traditional to digital call centers is mainly thanks to the transformative impact of new software.
NobelBiz
FEBRUARY 14, 2023
Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. To adequately monitor and evaluate, you need to: First, regularly monitor and progress toward reducing dead air time.
NobelBiz
JULY 19, 2022
Regardless of the nature of contact center campaigns, all agents must go through a training and adaptation phase in order to become acquainted with the company’s norms. In this article, we will explain what call whispering is and how its advantages may affect your contact center’s productivity and efficiency.
Talkdesk
JUNE 21, 2019
Reducing average wait time and average handle time in your contact can yield huge customer satisfaction increases for your business. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center. What is Call Center Wrap-Up Time?
NobelBiz
FEBRUARY 14, 2022
However, with the volume of calls and data generated on a daily basis in contact centers, managers and supervisors frequently feel overwhelmed. In this article, we will examine the most critical agent performance indicators and how to manage them in contact centers.
Expert insights. Personalized for you.
52 
Let's personalize your content