How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents
Experience Investigators by 360Connext
OCTOBER 17, 2023
This can include customer feedback, financial data, behavioral analytics, operational metrics, and industry benchmarks. For example, what would the cost of losing a customer mean for the business? Don’t be afraid of leveraging goals like “Full implementation of a new AI-powered Customer Relationship Management (CRM) system.”
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