How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents
Experience Investigators by 360Connext
OCTOBER 17, 2023
There is a lack of a universal CX strategy, and resources are not provided to deliver a better customer experience. To advance to the next level, there should be a focus on creating a support system for leaders already invested in customer experience and establishing team-focused CX accountabilities.
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