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How to use your CRM to improve phone sales and service

Vonage

If you’ve invested in a CRM system like Salesforce or Desk.com you’ve probably already started to realize the benefits of having all of your customer data stored in one place. Benefits of integrating your CRM and telephone system. So what should you look for when selecting a CTI adapter and call center solution?

CRM 120
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Call Recording Software for Contact Centers

NobelBiz

This is the method of listening to client calls that evaluate an agent’s communication capabilities and identify possible opportunities for change. As a result, call recording software plays a critical role within the contact center, and here’s everything you should know about it.

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Conversational Analytics: Powerful Data Behind Business Transformation

InMoment XI

A wealth of insights lies in the interactions between your organization and its customers; however, without specialized technology to analyze that data, those insights remain untapped. Interoperability challenges arise when attempting to integrate conversation analytics with other systems, such as CRM or marketing automation tools.

Analytics 195
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3 Best Practices for Boosting Your Outbound Results with the Cloud

NICE inContact

Outbound dialing technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase customer satisfaction – and cloud contact center solutions are leading the way. This is especially useful for ensuring changes to customer records are taken into account before calls are made.

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How Contact Center Technology will Change the Way You Do Business.

Call Experts

Contact center technology can be the nerve center of your organization’s customer relationship management (CRM) strategy. Depending on the services offered, the contact center can also be called a call center, service desk, or customer service department. What Is Contact Center Technology?

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Call Center Metrics: How To Track & Improve for Better Customer Service

InMoment XI

In fact, call center managers believe that improving agent satisfaction can boost customer satisfaction scores by 62%! You can improve AES by leveraging call center management software like InMoment. Call Availability Time management is a crucial skill for call center agents. How to Improve Call Center Metrics?

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What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

BlueOcean

Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Plus, rent is only one piece of the puzzle – don’t overlook the cost of maintaining, heating, cooling, lighting, and furnishing the place. Price per seat quickly adds up.