Call Recording Customer Relationship Management Customer relationships 
Experience Investigators by 360Connext
OCTOBER 17, 2023
Don’t be afraid of leveraging goals like “Full implementation of a new AI-powered Customer Relationship Management (CRM) system.” For example, share a good or not-so-good real customer story, a customer call recording, or a social media example. Use some storytelling techniques here, too.
Talkdesk
FEBRUARY 16, 2021
Workforce optimization (WFO) in the contact center comprises multiple capabilities, including quality management, workforce management, speech analytics, performance management and call recording. These capabilities are increasingly important as organizations seek to make many of their WFH policies permanent.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
NOVEMBER 27, 2023
Call logs capture customer numbers and contact details, enabling businesses to maintain a comprehensive database of customer interactions. This information can be used for various purposes, such as customer relationship management (CRM), lead identification, and targeted marketing campaigns.
Call Experts
NOVEMBER 18, 2021
Contact center technology can be the nerve center of your organization’s customer relationship management (CRM) strategy. Depending on the services offered, the contact center can also be called a call center, service desk, or customer service department.
NobelBiz
MARCH 9, 2021
This feature uses complex algorithms to automatically dial customers’ phone numbers so that they can be called at the right time through direct and fast exchanges. Furthermore, it can dial multiple phone numbers simultaneously and then record all calls in customer relationship management (CRM) software.
NobelBiz
MARCH 14, 2023
Customer relationship management (CRM) software to help agents manage customer information, track interactions, and automate compliance procedures. Call recording and monitoring systems to help agencies monitor agent performance, ensure compliance, and identify areas for improvement.
CSM Magazine
MAY 24, 2021
Incoming calls provide a wealth of data that will help you better understand the needs of your customers. One of the biggest frustrations we have when calling a business, whether to enquire about their product or to resolve an issue, is the need to repeat the same, often basic information to different agents over and over again.
Expert insights. Personalized for you.
259 
Let's personalize your content