Call Recording Customer Relationship Management Effort Score 
Experience Investigators by 360Connext
OCTOBER 17, 2023
However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. The same happens with the common understanding that being a customer experience leader is good for business. It’s to stay ahead of customer defection. WHY are we collecting feedback ?
NobelBiz
JANUARY 28, 2025
Customer Satisfaction (CSAT) Scores : These reflect how satisfied customers are with their experience. Collected through post-call surveys, CSAT scores provide direct customer feedback. Net Promoter Score (NPS) : Measures how likely customers are to recommend your services to others.
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InMoment XI
MARCH 21, 2025
Conversational intelligence insights are findings derived from assessing customer conversations with or about your brand. So you never have to guess what customers want, what drives them to action, or how well your teams meet their needs. They can then prioritize them for immediate follow-ups and support, potentially reducing churn.
Thematic
DECEMBER 15, 2024
The training data can be created from reviews with ratings or open-ended survey questions linked to satisfaction scores. These can include open-ended responses and ratings such as NPS ( Net Promoter Scores ). These can be a good way to gauge customer sentiment related to the customer service experience as well as wider issues.
Talkdesk
FEBRUARY 16, 2021
Over the past year, most customer-obsessed organizations were forced to accelerate their digital transformation efforts to meet the demands of the global pandemic. Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs.
NobelBiz
JULY 26, 2022
To do this, contact centers must simplify, model, and organize information, which is the goal of call scoring. Scoring is an increasingly popular tool in customer relations, but it is sometimes a little abstract. What is Call Center Call Scoring ? Call center call scoring : How does It Works?
Thematic
JULY 15, 2024
Thematic is known for its advanced AI capabilities which automatically categorize customer interactions into themes so you can uncover hidden patterns and trends in customer conversations. In Thematic integrations pull your data from all your channels and funnel your customer interactions into the platform for analysis.
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