AWS Machine Learning

NOVEMBER 27, 2023

In a contact center, agents spend precious time after each call manually summarizing notes, which can impact their productivity and increase call wait times. This allows highly regulated industries like financial services and healthcare to use CFAQ, enabling you to ensure responses use only compliant language.

Self Service 115

Self Service Contact Center Analytics Call Recording 115

NobelBiz

JULY 25, 2023

Data Collection: Beyond Just Conversations In a bustling call center environment, data collection is not a mere logging of interactions; it’s a comprehensive endeavor: Voice Recording: Every second of customer-agent dialogue is recorded.

Interaction 98

Interaction Analytics Call Center Contact Center 98

AWS Machine Learning

JUNE 26, 2024

Financial analysts and research analysts in capital markets distill business insights from financial and non-financial data, such as public filings, earnings call recordings, market research publications, and economic reports, using a variety of tools for data mining.

Data 126

Data Knowledge Base Financial Groups 126

AWS Machine Learning

SEPTEMBER 19, 2023

By moving into groceries, healthcare, and entertainment, Amazon can diversify their offerings. Prompt the LangChain agent to perform sentiment analysis on the earnings call recordings What is the sentiment around inflation in Amazon's earnings call? They will invest in fulfillment and technology to enable expansion.

Financial 127

Financial Multi-Channel Marketing Analysis 127

BirdEye

MARCH 1, 2024

Setting up a professional call forwarding service for businesses offers a plethora of advantages, including round-the-clock connectivity, the flexibility of work locations, enhanced customer experience, and more efficient call management. 24/7 connectivity Customers don’t always call during the working hours of a business.

Customer Service 59

Customer Service Multi-Channel Call Recording Social Media 59

CSM Magazine

JULY 27, 2021

Call center scripting software usually covers the entire flowchart and branches of interactions an agent might go through with the customers, starting from introducing themselves, registering the customer’s complaint, or asking them for their feedback on the service. Forwarding concise and concrete information.

Call Center 52

Call Center Tools Guidelines Telecommunications 52

NobelBiz

SEPTEMBER 17, 2024

Call Analytics and Reporting : Provides detailed real-time analytics and reporting, including call duration, customer interaction history, and performance tracking. Call Recording : Automatic call recording for quality assurance and training.

Contact Center 52

Contact Center CRM Call Recording Call Center 52

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers.

Innovation 134

Innovation Contact Center Training Industry 134

UJET

DECEMBER 9, 2021

Call recording and logging to save calls and use them as a reference for future case studies, training, and quality assurance. Call center automation that connects incoming conversations to the right team automatically and reduces post-call manual work like data entry and follow-ups. .

Contact Center 72

Contact Center Call Center How To Exercises 72

AWS Machine Learning

JULY 23, 2024

Amazon S3 is often used in conjunction with Amazon Lex for storing call recordings or transcripts, which may contain sensitive information. Regular audits and monitoring of these logs are essential to detect any unauthorized access or anomalies in data handling.

Data 113

Data Policies Groups Chatbots 113

NobelBiz

APRIL 3, 2023

Some industries, such as healthcare and finance, have strict regulatory requirements that call centers must adhere to. QM can help businesses ensure their call centers meet these requirements and avoid penalties and fines. Monitor Calls : The next step is monitoring calls to ensure that agents meet the quality standards.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

MiaRec

JULY 15, 2022

A few weeks ago, Jeetu Patel, Cisco EVP for Security and Collaboration, gave a very passionate keynote speech at Cisco Live 2022 about the importance that security measures will have in the coming months and years. The first trend he mentioned is that we are no longer operating within our own silo.

Contact Center 98

Contact Center Trends Measurement Call Recording 98

Magellan Solutions

JULY 15, 2021

They offer their services to a wide range of sectors from healthcare to logistics companies. They helped the organization listen to call recordings. Until they perfectly refined their calling strategy to maximize positive results. Most of their customers are healthcare facilities in the UK and US. .

Call Center 40

Call Center B2B Sales Retail 40

NobelBiz

JUNE 26, 2023

While these traditional telephone systems have been a staple in call centers for years, they are inflexible compared to modern VoIP-based systems. They do not support advanced features such as call recording, analytics, or seamless integration with customer relationship management (CRM) tools.

Call Center 52

Call Center Contact Center CRM Social Media 52

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Healthcare Contact Center Financial 104

AWS Machine Learning

MARCH 20, 2025

Financial institutions use IDP to automate tax forms and fraud detection , while healthcare providers streamline claims processing and medical record digitization. In retail and hospitality, speech analytics drives customer engagement by uncovering insights from live feedback and recorded interactions.

Data 112

Data Multi-Channel Effort Score e-support 112

Interactions

JANUARY 7, 2021

In fact , a study in the early days of the pandemic, showed that even in a short timeframe, consumers’ acceptance of AI was changing as they grew more comfortable with this technology in areas like customer service, healthcare, self-driving cars, and grocery stores. . Mary McKenna, Senior Director, Product Management.

Customer Experience 62

Customer Experience Customer Journeys Self Service Video 62