InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. Data Source Connectivity: Connecting with various data sources such as social media, CRM systems, emails, documents, and more.

Analysis 195

Analysis Software Self Service Social Media 195

Optimove

NOVEMBER 28, 2024

The Importance of Data-Driven Marketing : Optimove’s customer insights and predictive analytics enable marketers to craft highly targeted campaigns, ensuring maximum impact from this unique blend of retail and sports fan engagement.

Sports 59

Sports Retail Multi-Channel Effort Score 59

InMoment XI

NOVEMBER 15, 2023

Increased Cross-Selling and Upselling Opportunities: Understanding customer preferences and behaviors enables businesses to identify opportunities for cross-selling and upselling. By tailoring product recommendations and promotions based on customer insights, companies can increase revenue from existing customers.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

InMoment XI

AUGUST 13, 2024

They work closely with businesses to understand their unique challenges, goals, and operational context, and then provide customized insights and recommendations. To get a sense of how solutions platforms perform, read reviews, case studies or third-party reports such as Forrester Wave for text analytics.

Software 195

Software Social Media Analytics Return on Investment 195

SuiteCX

JANUARY 19, 2015

It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements. 10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

Thematic

MARCH 26, 2025

In particular, customer review analysis helps surface recurring themes and pain points shared in public feedback, giving teams a clearer picture of user sentiment. Without a structured feedback loop, businesses operate in the dark, relying on assumptions rather than real customer insights.

Feedback 62

Feedback Social Media Analysis Survey 62

Optimove

MARCH 10, 2022

As a customer-centric organization, Melita believes that all strategic planning needs to begin with customer insights. And by partnering with us, they now have easy access to their unified customer data, orchestrate multiple channels at once, and leverage AI to drive CRM Marketing at scale. The results?

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. You can read the full case study here.

Omni-Channel 52

Omni-Channel Groups Self Service Customer Experience 52

Optimove

MAY 27, 2024

The CRM team needed to be able to understand the significance of customer behaviors so they could tailor campaigns, communications, and messages, and send them at the right moment on the right channel. Sports streaming giant DAZN (pronounced “da zone”) was faced with this very challenge.

Sports 52

Sports CRM Case Study Communication 52

Optimove

MAY 27, 2024

The CRM team needed to be able to understand the significance of customer behaviors so they could tailor campaigns, communications, and messages, and send them at the right moment on the right channel. Sports streaming giant DAZN (pronounced “da zone”) was faced with this very challenge.

Sports 52

Sports CRM Case Study Communication 52

Survicate

JANUARY 11, 2019

Online CRM. Survicate customer since: February 2018. Agendor is an Online CRM with web and mobile solutions for sales professionals. The post Find out how Agendor uncovered critical customer insights with NPS^® Surveys appeared first on Survicate. 50+ employees. Survicate NPS ®.

NPS 40

NPS Survey Customer Insights Roadmap 40

ChurnZero

NOVEMBER 20, 2020

Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. From there, there are different ways that we can integrate that data and alert – whether that’s your CRM or wherever your CSMs lives. Q: What customer activity do you use to trigger a survey?

How To 98

How To NPS Net Promoter Score Sales 98

ClearAction

AUGUST 6, 2019

They’re using customer journey insights to help the whole company align with customers, as described in my last article, Marketing’s Role in Employee & Customer Experience Journeys. Generating & Using Customer Insights. Analyzing Customer Insights. Customer-Aligned Branding.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

NobelBiz

JULY 9, 2024

’ Read Case Study How Do Lead Generation Call Centers Operate? By focusing on these objectives, they ensure a continuous flow of potential customers into the sales funnel. CRMs Customer Relationship Management (CRM) systems are crucial for managing interactions with potential and existing customers.

Call Center 52

Call Center Multi-Channel Contact Center Social Media 52

Optimove

MAY 28, 2020

To answer that question, you can check some of the logos in our clients section or read some of their case studies. When we asked them how long they have worked in CRM marketing, 60% answered over 3 years. What you won’t find there is who they are and how they work. We asked our users how long they have been using Optimove.

Case Study 52

Case Study NPS CRM Survey 52

NobelBiz

MAY 21, 2024

Integrations Integrating CRM software and other tools enables agents to access customer information quickly, providing personalized and efficient service. These integrations allow call center agents to access and manage customer information swiftly, ensuring personalized and efficient service.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

Thematic

AUGUST 20, 2024

The AI tool automatically syncs those summaries and any resulting tasks to your CRM and makes it easy to share snippets of your conversations in other tools like Slack. Dovetail As a “customer insights hub”, Dovetail centralizes user feedback – from interviews and research sessions to support tickets and sales calls.

Tools 62

Tools Analysis Video Feedback 62

CustomerSuccessBox

MAY 9, 2022

An effective dashboard includes every aspect of your company or product that interacts with customers. Hint: there’s a lot more here than what’s in your CRM!) Voice of Customer. Customer feedback is the first and most obvious place to seek information on what your consumers think of your product or service.

Customer Success 52

Customer Success Net Promoter Score How To Metrics 52

Oracle

AUGUST 1, 2019

In this session, learn how the Oracle Data Cloud and Oracle Marketing Cloud enable you to take advantage of data to optimize the customer experience across the marketing lifecycle. Breakout session featuring Rob Tarkoff, EVP CRM/CX Cloud, Oracle. Customer Case Study: Innovations in Subscription-Based Data Monetization.

Data 40

Data Case Study Customer Centricity CRM 40

BirdEye

MAY 24, 2024

Integrations Birdeye boasts a strong integration ecosystem, seamlessly connecting with over 3,000 third-party applications across CRM systems, marketing tools, and business management software. Read this case study to learn more. Since partnering with Birdeye, Smile Workshop experienced a 193% increase in the number of reviews.

Social Media 64

Social Media Multi-Channel Comparison Analysis 64

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

Call Center 59

Call Center Self Service Software Contact Center 59

Currency Alliance

MARCH 21, 2019

The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. CRM/Analytics. Definition: a database for collecting data about customers with analytics functionality, and the ability to predict future behaviors. Some of the CRM platforms optimized for loyalty marketing include….

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

SurveySparrow

JUNE 20, 2023

A Voice of Customer program goes beyond traditional customer feedback by using a systematic approach to gather, analyze, and act upon customer insights. Based on these insights, businesses make informed decisions to improve the overall customer experience, and drive meaningful change. SAMA Educational Co.

Voice of Customer 52

Voice of Customer Customer Journeys Omni-Channel Strategy 52

Survicate

MAY 24, 2021

If you don’t act on the feedback instantly, you miss out on the most valuable advantage of live feedback collection – real-time customer feedback response and real-time action. Fortunately, with Survicate , you can receive instant notifications on several channels or pass survey responses to your desired CRM and help desk.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

Thematic

SEPTEMBER 19, 2024

You can then tailor products and services to better address customer needs and solve their problems. Data integration and VoC tools Another essential feature of VoC tools is integrating feedback data with other business systems , such as CRM, marketing automation , and customer service platforms.

Voice of Customer 62

Voice of Customer Tools Social Media Analysis 62

NobelBiz

JULY 2, 2024

Customized for Business Needs Telemarketing call centers can be tailored to meet specific business needs, whether it’s targeting a particular demographic, promoting a new product, or conducting market research. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 52

Call Center Contact Center Contact Center Software Customer Satisfaction 52

BirdEye

MAY 24, 2024

Integrations Birdeye boasts a strong integration ecosystem, seamlessly connecting with over 3,000 third-party applications across CRM systems, marketing tools, and business management software. Read this case study to learn more. Since partnering with Birdeye, Smile Workshop experienced a 193% increase in the number of reviews.

Social Media 52

Social Media Multi-Channel Comparison Analysis 52

BirdEye

SEPTEMBER 10, 2024

Today, customers might enter or leave the funnel at different stages, driven by their unique needs and interactions across multiple digital touchpoints, such as social media, email, or online reviews. This is where webinars, case studies, and detailed product information play a significant role.

Marketing 59

Marketing Social Media B2C B2B 59

BirdEye

NOVEMBER 8, 2023

Enhanced product evaluation Customer feedback helps improve products, making them more customer-focused and refined. Precise customer insights Detailed reviews aid in better understanding customer needs for targeted marketing. Did you know Birdeye integrates with over 3,000+ platforms and CRMs?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

ProProfs Chat

DECEMBER 6, 2021

Seamlessly transfer your form data to your marketing platforms, CRM, and more. Integration with Zoho CRM, MailChimp, Google Docs, etc. Add custom CTAs to influence user behaviors. Direct integration with HubSpot CRM, Salesforce, etc. They include CRM, SMS, email marketing, project management, and marketplace.

Survey 52

Survey Analysis CRM Report 52

ClearAction

JULY 23, 2023

You may also have sales operations, revenue operations, and marketing operations teams who are committed to efficiency, effectiveness, and silo-smoothing for customers and touch-points. Your CRM (customer relationship management) system is typically used by all of these parties.

Government 62

Government B2B Customer Experience Customer Journeys 62

Thematic

SEPTEMBER 24, 2024

You’ll start by choosing an industry AI model and customizing it for your business, so it might take a few weeks to start seeing customer insights. Check Customization : Find a tool that lets you tailor surveys, feedback forms, and reports to your specific business needs.

Voice of Customer 62

Voice of Customer Analytics Tools Strategy 62

ERDM

JANUARY 22, 2019

Article by Ernan Roman Featured in the Journal of Digital & Social Media Marketing A recent study by Retail Info Systems asked execs, ‘Who does personalisation best?’.* This drives progressive, ongoing, customer self-profiling that provides the marketer with uniquely deep and accurate human data. The highest-ranking answer? ‘No

Customer Experience 53

Customer Experience Video Sales B2C 53

ERDM

JANUARY 22, 2019

and Scott Emmons, former Head of the Innovation Lab at Neiman Marcus Featured in the Journal of Digital & Social Media Marketing A recent study by Retail Info Systems asked execs, ‘Who does personalisation best?’.* This becomes an amazing CRM tool that can be used by the associate when reaching out to the customer in the future.

Customer Experience 49

Customer Experience Video Sales B2C 49

Currency Alliance

OCTOBER 12, 2021

In most marketing contexts, ‘co-creation’ implies co-creating with the customer – to design a new clothing line, for instance, or a new brand logo perhaps – and if you search for co-creation case studies on Google that’s mostly what you’ll discover.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Qualtrics

AUGUST 20, 2021

Arjan Vilhu is the Senior Manager Customer Insights at healthcare provider, Hill-Rom. When I look at measuring the success of a program, while it's important to look at response rates, it can really vary by the topic or the target customer,” he says. Here we answer 3 of the most popular CX for B2B questions.

B2B 26

B2B NPS Hospitality Chief Customer Officer 26

SmartKarrot

JUNE 15, 2021

Work closely with the Product team, sharing customer insights to inform future product developments and effectively bring innovations to bear for optimal customer success. Improve customer referenceability, deliver case studies and POVs based on implementations.

Customer Success 10

Customer Success Case Study Financial Roadmap 10