Thematic

FEBRUARY 2, 2025

Ask: Will you focus on unstructured text data like customer reviews, emails, or social media posts? Do you have access to more organized data sets, such as survey responses or CRM data? Whether it’s pulling customer feedback from a CRM or pushing insights to an analytics dashboard, compatibility with analytics platforms is key.

Analytics 62

Analytics Tools Case Study How To 62

InMoment XI

SEPTEMBER 9, 2024

Essentially, a customer experience consultant dives deep into your customer interactions, analyzes data, and helps you craft strategies that not only meet but exceed customer expectations. It’s about making sure every interaction adds value and strengthens the customer relationship.

Consulting 195

Consulting Customer Journeys Customer Experience ROI 195

CSM Magazine

MARCH 28, 2025

Solana will bring this lie, however, with sophisticated enterprise software solutions that undergo blockchain integration, such as customer relationship management (CRM) tools claiming automation-enabled refund processes and Solana-based smart contracts for Fortune warranty claims.

Customer Service 52

Customer Service e-support CRM Case Study 52

CSM Magazine

FEBRUARY 6, 2025

Here are some of the features to look for: Curriculum Depth in Customer Relations: Programs with specialized courses in customer relationship management, consumer behavior, and service innovation are ideal. Now, onto some of the programs worth considering.

Customer Centricity 52

Customer Centricity Leadership Hospitality Course 52

NobelBiz

DECEMBER 10, 2024

Integration Capabilities: Seamlessly connect with CRM platforms, payment gateways, and analytics systems for a cohesive operational framework. Voicebots dont just automate tasksthey enhance the customer experience by offering empathetic and consistent communication, regardless of the time or volume of interactions.

Omni-Channel 52

Omni-Channel Multi-Channel Contact Center CRM 52

InMoment XI

MAY 30, 2024

Data Source Connectivity: Connecting with various data sources such as social media, CRM systems, emails, documents, and more. Businesses can also identify recurring themes and patterns in customer interactions, which allows them to uncover emerging trends and shifts in customer preferences.

Analysis 195

Analysis Software Self Service Social Media 195

Beyond Philosophy

SEPTEMBER 20, 2024

to explore the rapidly evolving field of Personalization in Customer Experiences. With decades of experience in customer relationship management (CRM) and Customer Experience , Hill shares valuable insights into how personalization, particularly with the help of AI, is reshaping customer interactions and driving business results.

Case Study 97

Case Study Customer Relationship Management Customer Centricity CRM 97

Forcivity Salesforce

JUNE 25, 2021

Jolt Consulting Group, now operating as Forcivity , has helped several manufacturing businesses implement new CRM solutions to improve and make key upgrades to existing systems. To learn more about how Allendale Machinery Systems uses CRM, check out the Allendale case study. Let’s dive in.

CRM 52

CRM Company Case Study Study 52

Russel Lolacher

JUNE 15, 2021

Much of that advice is a mix of score keeping; being more human and less of a dick; building relationships that matter; solving customer problems; leading with empathy; etc. There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

InMoment XI

MARCH 21, 2025

For example, if your tool reports that customers say no because theyre unfamiliar with your brand, teams can incorporate social proof elements, like customer testimonials and case studies, into future pitches to put potential customers minds at ease.

Ecommerce 195

Ecommerce Trends Effort Score Sales 195

NobelBiz

NOVEMBER 19, 2024

Follow-ups and long-term customer relationship management are especially important. Omnichannel Interaction Management Today’s customers engage with brands through multiple channels such as phone calls and emails and social media and live chat. These processes work behind the scenes to keep your contact center running smoothly.

Contact Center 52

Contact Center Call Center Self Service Chatbots 52

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. Read the case study or watch the video !

Call Center 105

Call Center Management Contact Center Wait Times 105

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. How Digital Client Relationships Are Different.

Tips 113

Tips Customer Journeys How To Net Promoter Score 113

TechSee

JULY 10, 2024

The Real-World Impact of AI Agents Numerous real-world case studies illustrate the transformative potential of full automation, especially in fields like enterprise CX, where it can quickly scale to meet the demands of some of the largest global customer bases.

Self Service 124

Self Service Average Handle Time Contact Center First Call Resolution 124

NobelBiz

JANUARY 28, 2025

Use tools like customer relationship management (CRM) systems and call center analytics platforms to collect performance data. ’ Read Case Study Industry Examples of Benchmarking Every industry faces unique challenges and requires tailored strategies to meet its specific goals.

Contact Center 52

Contact Center Abandon Rate Self Service Average Handle Time 52

NobelBiz

APRIL 23, 2024

Moreover, many agencies are now utilizing customer relationship management (CRM) systems that integrate with call center technology to provide a seamless experience for both agents and debtors. In call centers, CRM systems are especially crucial as they allow agents to quickly access detailed debtor information during calls.

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

Thematic

MARCH 30, 2025

Book free guided trial of Thematic Integrated CRM and Ticketing Systems Often, closing the loop fails simply because feedback falls through the cracks between systems. Integrating your feedback channels with your CRM or helpdesk can solve this. Modern CRM systems are beginning to include voice-of-customer tracking.

Feedback 62

Feedback Roadmap Effort Score NPS 62

Magellan Solutions

JULY 13, 2023

You can also integrate AI with your customer relationship management (CRM) system to provide real-time lead scoring. They allow you to further nurture and engage with them to convert them into customers potentially. This is done by analyzing customer data and engagement patterns.

Tools 98

Tools Effort Score Social Media Gamification 98

NobelBiz

JULY 30, 2024

Upgrading ensures that your business remains competitive with regard to technological changes, improving internal workflows and relations with customers. Modern business phone systems offer a suite of advanced features such as CRM integration, automated call distribution (ACD), and interactive voice response (IVR).

System 98

System Contact Center CRM Communication 98

ChurnZero

JANUARY 26, 2022

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. From a Customer Success and Marketing perspective, optimizing the customer experience might look like exploring support tickets, talking to customers, and running reports on recently churned customers to find out why.

Customer Retention 97

Customer Retention Chief Customer Officer Customer Journeys Touchpoint 97

Beyond Philosophy

SEPTEMBER 26, 2024

Hill is an old friend I met in the early days of using customer relationship management (CRM). Hill has also been in the Customer Experience area for many years and has a wealth of knowledge and experience and its well worth a conversation with him. Hill was the interim head of CRM at Toyota Financial Services in Germany.

How To 88

How To Communication CRM Study 88

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. It provides insight into the overall customer relationship and satisfaction.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Totango

MARCH 29, 2022

Paired with HubSpot’s powerful CRM, Totango allows small-to-midsize companies across a range of industries to better manage customer communications. Here’s how Totango and HubSpot help teams to create an improved customer journey. Proactively manage renewals and identify risks in customer relationships.

Customer Engagement 101

Customer Engagement Engagement Effort Score Customer Journeys 101

AWS Machine Learning

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9%

Sales 127

Sales Multi-Channel Metrics Feedback 127

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. You can read the full case study here.

Omni-Channel 52

Omni-Channel Groups Self Service Customer Experience 52

UJET

SEPTEMBER 3, 2019

To enable Shoppers with the best available mobile support, Instacart would need to natively integrate support into the Shopper app and connect with its customer relationship management (CRM) platform. Read the full case study. Native In-App Mobile Support.

Case Study 56

Case Study Customer Relationship Management Study CRM 56

Optimove

FEBRUARY 15, 2024

As a top customer relationship marketing authority, and a Senior Fellow at the Wharton School, Hoyne will share valuable insights and practical tips with top marketers during the conference. Since 2012, Optimove has revolutionized marketing by focusing on Customer-Led Marketing programs.

Conference 52

Conference Connections Case Study B2C 52

InteractionMetrics

FEBRUARY 20, 2025

A well-trained frontline team can turn a negative experience into a positive one, creating opportunities to build stronger customer relationships. Use real customer feedback to tailor training sessions that focus on common pain points and best practices for resolution. Train employees in empathy and quick decision-making.

NPS 52

NPS Net Promoter Score Strategy How To 52

Natalie Petouhof

JUNE 24, 2015

Microsoft Dynamics will integrate Lithium’s social interactions and community data into Microsoft Dynamics CRM. This partnership will allow Microsoft Dynamic’s customers to nurture better relationships with their customers, especially because and peer-to-peer communities are critical to building customer loyalty.

CRM 40

CRM Case Study Social Media Loyalty 40

NobelBiz

SEPTEMBER 17, 2024

Integrations with Sales and Customer Support Tools These days, VoIP services can actually include much more than calls. Most of the best VoIP services nowadays will integrate smoothly with the most popular CRM platforms and even helpdesk software. Ideal for managing large call volumes in sales and support teams. and Canada.

Contact Center 52

Contact Center CRM Call Recording Call Center 52

NobelBiz

JULY 9, 2024

’ Read Case Study How Do Lead Generation Call Centers Operate? By focusing on these objectives, they ensure a continuous flow of potential customers into the sales funnel. Staff should be skilled in communication, sales techniques, and customer relationship management. Which One to Choose?

Call Center 52

Call Center Multi-Channel Contact Center Social Media 52

CustomerSuccessBox

FEBRUARY 25, 2022

Customer Success (CS) teams are going through a difficult transition in the subscription economy developing out of the ill-fitting garments that never offered them the right fit and trust in their ability to take ownership of their part in the customer relationship. Real-life case studies might help you prove your point.

Software 52

Software Customer Success How To Case Study 52

NobelBiz

MAY 21, 2024

Integrations Integrating CRM software and other tools enables agents to access customer information quickly, providing personalized and efficient service. These integrations allow call center agents to access and manage customer information swiftly, ensuring personalized and efficient service.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

CSM Magazine

JUNE 22, 2023

Be sure to research and evaluate multiple data providers based on the following criteria: Reputation: Check the data provider’s track record, reviews, and case studies. Customization options : A good data provider should offer customizable data solutions that cater to your specific needs and goals.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Social Media 52

Optimove

SEPTEMBER 17, 2018

Case Study. Working with one of the largest European online casinos on its customer onboarding program, the Optimove Strategic Services Team utilized customer data to identify five distinct customer personas and realign the onboarding plan accordingly. Customer onboarding. CRM Marketing Manager, Adore Me.

CRM 40

CRM Customer Centricity Case Study Customer Retention 40

Russel Lolacher

JUNE 14, 2020

1) Communicate with your customers and communicate again – informing your customers about any changes that may affect them is vital to maintaining trust and a relationship. Filter them out and send an email their way, showing them you actually care about your business relationship and their pocket book.

Telecommunications 75

Telecommunications Customer Centricity Communication Customers 75

Optimove

MAY 20, 2024

This case study unveils how brands can turn direct end-user connections into opportunities for engagement and growth. Phase 2: “Drive a better customer experience” Once registered, Jabra initiated the post-purchase journey.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52