Integrity Solutions

SEPTEMBER 23, 2021

Value is not about understanding the history of their firm, getting descriptions of the solutions being proposed, or reviewing case studies and testimonials. A value based sales process gives sales teams the system and behavioral alignment to effectively differentiate and demonstrate what the results are of the sale.

Roadmap 70

Roadmap Sales Case Study Leadership 70

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 125

Sales Multi-Channel Metrics Feedback 125

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. It’s not enough to know that happy employees equals happy customers. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Retently

MARCH 17, 2025

hours due to high ticket volume after Black Friday sales. more shipping issues during holiday sales). Common Spikes & Seasonal Patterns Are there trends during certain times like holidays, sales events, or product launches? Post-Purchase Period Refund & return tickets usually increase after major sales events.

Report 90

Report How To Effort Score NPS 90

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Salesforce is undeniably a powerhouse for needs spanning the marketing, sales, and customer experience lifecycle. Teams often start with a general journey map that shows how customers typically engage with them.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

SurveyGizmo

JUNE 9, 2020

Announcing the Sales Motion Optimizer Solution: Close More and Bigger Deals. 80% of buyers say the sales experience is as important as the actual product. Our new Sales Motion Optimizer Solution delivers a hyper-personalized sales experience that fully engages prospects. We’ll share our progress in future newsletters.

Case Study 80

Case Study Roadmap Course Survey 80

DCX

DECEMBER 29, 2024

For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. It’s not just theory; it’s practical wisdom that can genuinely make a difference.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

PeopleMetrics

FEBRUARY 26, 2018

the folks they've endeared themselves to since the start of the sales pursuit. "We Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. We love these guys!". How to get started? Don’t overcomplicate it.

NPS 96

NPS Net Promoter Score Company Roadmap 96

Eptica

FEBRUARY 27, 2019

Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust. In this book, Natalie Doyle Oldfield, one of the world’s top thought leaders on trust, explains how it can be quantified and put on the balance sheet of every business.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

ChurnZero

MARCH 31, 2023

Case studies have shown loyal customers spend more— up to six times more —over the customer lifetime. In other words, the growth a company generates from loyal customers will vastly outweigh the value of the initial sale. Here are 11 statistics, quotes and quips that make the case for investing in Customer Success teams.

Customer Success 98

Customer Success Net Promoter Score Effort Score Sales 98

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. Other teams like sales, marketing, and customer success, must also align on the same product-led growth strategies that will ultimately attract and benefit the customer.

Case Study 79

Case Study B2B Self Service Software 79

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Q: What are your recommendations on keeping CSMs from being shoved down to a lower level customer contact after the initial sale.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch.

Customer Service 100

Customer Service Case Study Gamification Culture 100

DCX

JANUARY 19, 2025

The CX Leader’s Guide to Organizational Buy-In is your blueprint for getting every department—whether it’s customer service, sales, product, tech, finance, or HR—aligned with customer-centric practices. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Travel 52

Travel Customer Centricity Culture Brands 52

Comm100

FEBRUARY 7, 2018

By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company. Does the vendor have case studies of companies like yours who’ve used their software?

Software 112

Software Customer Engagement Engagement Social Media 112

Amity

MAY 19, 2017

Here are some breathtaking examples of beautifully designed video case studies – time to get inspired! Why it’s so great: HubSpot is giving us a great example of “ practice what you preach ” by diving right into the Inbound Methodology and delivering a powerful case study informed by a specific buyer persona.

Video 57

Video Case Study Study Roadmap 57

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

CustomerSuccessBox

FEBRUARY 14, 2019

The job of a Customer Success Manager is to make sure that the customers are getting the value that had been promised by the sales team and are able to achieve their goals. Guide Sales on “right fit customers”. This happens because sometimes the sales convince the customers of things that can not be done by the product.

Customer Success 67

Customer Success Management Case Study Study 67

SuiteCX

JANUARY 19, 2015

10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015. It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

DCX

JANUARY 21, 2025

Once you deliver something awesome, you’ll have a case study for future initiatives. The CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does.

How To 52

How To Effort Score Self Service Leadership 52

Thematic

MARCH 26, 2025

Sales and onboarding calls – Reveal early objections, expectations, and product confusion. Solution: Businesses that proactively identify and resolve common complaints can prevent customer frustration from spiraling into negative reviews, social media backlash, or lost sales. sales or CX teams noticing emerging patterns).

Feedback 62

Feedback Social Media Analysis Survey 62

CX Journey

AUGUST 11, 2016

Our project, fully developed and completed within two days, provided an internal app to our sales force that brought visibility to our current phone wait and email turn-around times and offered direct chat to our team such that when they are on the road they can contact us in the fastest method possible. OM : Absolutely.

Groups 0

Groups System Case Study Roadmap 0

CustomerSuccessBox

SEPTEMBER 4, 2019

The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc. The Engineering / Solutions team to work on technical/integration challenges.

How To 78

How To Roadmap Customer Success Training 78

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. It’s really helpful for support teams because it allows them to get an overview of what’s going on in other areas of the business, such as what strategies marketing is implementing, what your sales targets are, and status about the new releases. Communicate with the engineering team.

Tools 120

Tools Self Service Communication Training 120

Solvvy

JULY 10, 2018

When companies think about customer growth, they immediately think about the sales and marketing teams, then product. To develop a clear and effective customer experience strategy, you could also build a cross-functional team or task force that includes product, marketing, sales, customer support. But what about customer support?

Sports 48

Sports Case Study Roadmap Voice of Customer 48

Seaton CX

JANUARY 4, 2024

To them, it’s nothing sales can’t smooth over with a steak dinner and a $300 bottle of wine. Developers must deliver on the product roadmap for the company to stay competitive. Sales is a hard job—and without sales, there are no customers!) Just kidding.

B2B 52

B2B Airlines Case Study Roadmap 52

DCX

SEPTEMBER 29, 2024

Case studies: Eclipse (TV company): Used a digital twin to personalize content delivery, resulting in a 30% increase in click-through rates and 21% increase in website engagement. If you’re serious about getting everyone on the same page, this is your roadmap!

e-support 86

e-support Customer Centricity Apparel Leadership 86

Amity

AUGUST 26, 2016

But what about other teams at your company, such as sales, marketing, and product management? Cultivating Trust through Sales. Many buyers think that sales folks will say anything in order to close a deal and more times than we’d like to admit, this is the case. Establishing Trust through Marketing.

Case Study 48

Case Study Roadmap Sales Customers 48

SurveySparrow

MARCH 16, 2019

They deliver their promise by providing exceptional inbound marketing and sales services to their clients. Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. Experts in email marketing, look no further.

Marketing 75

Marketing Social Media e-support Video 75

inSided

OCTOBER 1, 2022

These were some of their top challenges: Fractured customer experience : Customers need to visit different places to access content, with low navigability of available resources and a jarring gap between the pre- and post-sale customer experience. That was the case for Cognite. So how to capture the post-sale demand of your customers?

Case Study 52

Case Study Effort Score Customer Journeys Study 52

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52

Centercode

JULY 16, 2019

It’s enormously helpful in building out your product roadmap. You can send direct quotes from customers to marketing and sales for promotional materials, case studies, and testimonials. It’s this kind of feedback that will take your product from a functional solution to a delightful everyday necessity.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

BirdEye

MARCH 17, 2023

This focus area can be sales, finance, marketing, HR, and niche operations. Although certain weeks or months may yield record-breaking results, there may be distressing indicators such as declining sales or cash flow issues, or an inability to expand at the desired rate. Demotivated workforce and high staff turnovers.

Consulting 98

Consulting Social Media Financial Strategy 98

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical.

Case Study 52

Case Study Study Innovation Entertainment 52

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Measure by aggregating inputs and actual results, compare actual vs. expected, gather proof points with case studies content and customer sentiment.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91