Storyminers
SEPTEMBER 11, 2020
It was obvious something was not working in tandem with the company’s ambition to cultivate meaningful business relationships at a scale which resulted in new sales, despite their best efforts. The post Case Study: How Nimble CRM Helped CX Experts StoryMiners Reinvent Their Own Customer Experience appeared first on StoryMiners.
BlueOcean
DECEMBER 5, 2017
This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The post IVR Custom Integration for a Multinational Communications Corporation: A Case Study appeared first on. The Challenge.
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TechSee
JANUARY 9, 2018
The PPV fee was set at $99.95 , and based on past sales, an estimated six million homes in the US and the UK were expected to purchase access to the private telecast. Add to that the revenue driven by advertising, and live ticket sales, the event was slated to be a massive pay-day for all concerned. Revenue recovered.
BlueOcean
MARCH 2, 2016
The Situation: Ramping Up Outbound Sales Support for Peak Season. It represents the largest potential for sales, with a significantly increased number of people interested in buying than any other time of year. For car dealerships, the busiest time of year is always tax season.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. Join Tony Medrano, CEO of RapportBoost.ai
ijgolding
AUGUST 3, 2018
Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world. Less than a month ago, my wife, Naomi, bought some items from FatFace in their summer sale.
Customer Bliss
OCTOBER 30, 2018
As we move past many of the traditional ways of interacting with companies, what we expect from the people across the chat-box, the sales counter, or the service desk has changed dramatically. It is a condition for earning that sale. It is a condition for earning that sale. But this plays for all of us, doesn’t it?
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Leveraging customers to enhance all aspects of your business strategy will accelerate sales, reduce churn, and increase customer lifetime value. Influitive calls this the Customer-Powered Enterprise—and it can benefit Marketing, Customer Success, Sales, Product Development, Employee Engagement, Developer Relations, and Partner Engagement.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Are you looking to elevate your CX support strategy?
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