GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Getting advocates to participate in case studies and referral programs would be a big win for marketers, and thus a win for CX leaders, too. Speak to the unique value of each stakeholder

How To 150

How To ROI Policies Analysis 150

Michel Falcon Experience

SEPTEMBER 17, 2014

Think of how much your organization invests in marketing, sales and pr initiatives. Zappos is a case study on how to do this. The ROI of some customer experience initiatives can take 6, 12 or 24 months to come to surface. Is the investment in customer experience equal to or greater than these other strategies?

Customer Focused 167

Customer Focused Customer Centricity ROI eBook 167

InMoment XI

FEBRUARY 12, 2024

By amalgamating data from sources like sales, marketing, and customer support, integrated CX provides a holistic perspective, enabling organizations to understand customer behavior and preferences more thoroughly. This could include data from sales, marketing, customer support, and other departments.

Effort Score 195

Effort Score NPS Net Promoter Score ROI 195

Beyond Philosophy

MARCH 20, 2017

Turning your value proposition into effective sales and marketing messaging and content to reach potential buyers. Instead, what buyers want is a stellar sales experience where they can learn something new, and marketing content that educates and makes them smarter. Marketing and sales need to collaborate.

Customer Centricity 137

Customer Centricity Case Study Sales ROI 137

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

InteractionMetrics

JANUARY 7, 2025

With over 75 CX practitioners joining the conversation, we dove into the heart of customer journey mappingas a tool for creating experiences that drive ROI. When tied to strategic goals, it can help you: Improve onboarding processes Reduce churn Increase sales Takeaway #2. To watch the recording, click here.

Customer Journeys 52

Customer Journeys Strategy Consulting B2B 52

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. A review program. This is a problem for vendors. Which works, because… Buyers do trust their peers.

Case Study 85

Case Study ROI B2B Study 85

Totango

FEBRUARY 14, 2020

It’s vital, as it is the CS team that works with customers after that critical first sale and keeps them coming back for more. Once a customer is ready to convert, they typically pass into the hands of the sales team , after which they are transferred to the team with whom they will build their longest relationship—the customer success team.

Customer Success 99

Customer Success Marketing Case Study Study 99

NobelBiz

NOVEMBER 5, 2024

Pressure to Implement AI with Quick ROI AI technology holds great potential for contact centers, automating simple tasks and analyzing customer sentiment in real time . The rush to implement it often results in hastily constructed strategies focused on quick hits and short-term ROI rather than long-term operational efficiency.

Omni-Channel 52

Omni-Channel Contact Center Multi-Channel Knowledge Base 52

LiveChat

AUGUST 26, 2019

It displays how many chats your agents are handling at the moment and if you’re on the top of your sales and support goals (more about it below). One thing is that goals motivate the team to achieve them, but they mainly allow to analyze which conversations with customers lead to a sale. How does tracking sales look like?

ROI 57

ROI Measurement Customer Service Management 57

Integrity Solutions

AUGUST 9, 2023

And Improve Deal Velocity & Win Rates Along the Way… Sales cycles are already longer than we want. What can you do as a seller to create greater urgency in sales? There are a number of things we can actively do to accelerate the buying process, shorten the sales cycle and close more deals. Is it indecisiveness?

Sales 74

Sales Case Study Exercises ROI 74

Grade.us

APRIL 28, 2020

So, they create a review management case study to showcase the results they’ve achieved for other clients. A successful review management case study shows results. Case studies are ideal if you have the right ingredients. A great case study starts with the right ingredients. “See?

Case Study 40

Case Study Study Management How To 40

Grade.us

APRIL 17, 2018

It's demonstrating the ROI of online review management. Ignoring the ROI of online review management means you'll lose. When it comes to demonstrating the ROI of online review management, you can make a case for the obvious. How exactly do you go about determining or proving the ROI of online review management services?

ROI 55

ROI Management How To Touchpoint 55

NobelBiz

FEBRUARY 4, 2025

As Mike Maguire, Senior Sales Consultant at NobleBiz, described : Instead of five or ten companies calling you to offer their services, it would have been only one. Increased lead acquisition costs , making it harder for businesses to generate profitable ROI. It was an overreach. This keeps the industry alive.-

Contact Center 52

Contact Center Strategy Omni-Channel Consulting 52

QuestionPro Audience

AUGUST 28, 2017

We will walk you through customer journey mapping and best practices and present alongside a case study with Emirates Airlines. Ask yourself: is it just after you close a sale? 3 months after a sale? These papers are from large research organizations such as HBR and Forrester who have proven the CX value in terms of ROI.

Customer Journeys 150

Customer Journeys Touchpoint Airlines Metrics 150

Kayako

DECEMBER 3, 2015

But how do you present this to those who are focused on ROI and efficiencies? Maybe you could send over some case studies – like these ! You’ll recognize a lot of these steps from sales conversations you’ve been part of. – that show just how investing in customer service can impact the bottom line.

Customer Service 120

Customer Service How To Case Study NPS 120

delighted

SEPTEMBER 8, 2021

Read the full FIGS case study here. I spent my first seven years in sales at a Fortune 50 bank and then moved into customer service. Did you take anything away from your sales experience that influenced your career in customer experience? When I was in sales, revenue was King. Stories actually drive points home.

Customer Experience 95

Customer Experience Net Promoter Score Healthcare Apparel 95

ChurnZero

OCTOBER 22, 2021

You should also consider a customer’s demonstrated ROI (does the customer have proven results?), The first rule to getting your CSMs onboard with your reference program is the result of a common misstep made during the sales process. tenure (has the customer been with you for at least a year?), As Megan adds, “CSMs have a lot to do.

Customer Success 96

Customer Success How To Case Study Customers 96

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. This can lead to increased customer satisfaction and loyalty, as well as improved sales and revenue. Since then, the CDP market has grown rapidly.

Call Center 98

Call Center Software Data Contact Center 98

Eptica

OCTOBER 28, 2016

Date: Friday, October 28, 2016 Turning service into sales with chat. Introducing chat changes this, with the channel driving proven additional sales and revenues. ” Chat helps sales in four key ways: 1. ” Chat helps sales in four key ways: 1. Published on: October 28, 2016. The result?

Sales 48

Sales e-support Contact Center Abandon Rate 48

Gainsight

JANUARY 17, 2020

We hold monthly meetings with our sales and pre-sales teams to learn more about the questions they’re getting asked during demos or suggestions from prospects. Product managers focus on the highest ROI items first —and ROI is benefits divided by costs. Read their case study here. Read their case study here.

Feedback 117

Feedback Roadmap ROI Case Study 117

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Case Study | Khoros.

ROI 52

ROI Marketing Social Media Advertising 52

Clarabridge

JUNE 13, 2017

The newly named product line has since broken every sales record at Dorel! Increased retail sales: Consumer insights aided in selling new products, especially categories where we haven’t had a strong presence, and influenced a new approach with Amazon.com that resulted in over 75% year-over-year sales increase.

ROI 40

ROI Net Promoter Score Return on Investment Retail 40

Lithium

AUGUST 17, 2022

Proving ROI in marketing takes a vastly different approach than the next day's Metrics. This keeps your brand top of mind for your customers, which highly increases your sales down the line. company Randstad as our primary case study. There is T.V., movies, Youtube, TikTok, Instagram, heck, and even podcasts these days.

ROI 52

ROI Marketing Social Media Analytics 52

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Are there case studies , industry benchmarks, and other information to help fortify your business case?

Contact Center 66

Contact Center Return on Investment Tips ROI 66

BirdEye

MAY 3, 2023

Popular content marketing channels are: Website Forums Social media Podcasts Review sites Case studies Search engine optimization (SEO) Wondering how to do more with the content you create for your business? In this process, an affiliate promotes another business’s products or services in return for a commission based on sales.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Leverage NPS to Boost Your Revenue & ROI With SurveySensum – Request a Demo NPS 3.0:

NPS 52

NPS ROI Social Media Effort Score 52

ChurnZero

DECEMBER 14, 2022

“This has led to an increase in cross-sells as well as client advocacy which for ClearGov includes references, participation in webinars and events, and case studies.”. Increasing product adoption and customer ROI with thoughtful approaches. We’ve made believers out of executives, product, sales and marketing!”.

Meeting 98

Meeting Customer Success NPS Customer Satisfaction 98

Magellan Solutions

JULY 8, 2021

What does it look like in the shoes of a Pay Per Sale Telemarketing Agent? Pay Per Sale Telemarketing also known as pay for performance sales outsourcing is a popular service among small to midsize businesses, especially in the retail and eCommerce industry. An Insider Insight on Pay Per Sale Telemarketing. Direct Sales.

Sales 52

Sales Net Promoter Score Average Handle Time Advertising 52

Natalie Petouhof

APRIL 26, 2016

This new case study shows the depth and strength of how GM is taking advantage of what social media can provide to the business. What’s interesting – and if you follow me, you know I am an ROI gal – is that GM was able to trace their social interactions to actual car sales.

Social Media 40

Social Media Self Service Engagement Case Study 40

SurveySensum

FEBRUARY 4, 2025

Do you know that 87% of folks support banning the sale of their personal information to third parties without their consent? It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. It allows businesses to identify key ROI drivers and fix experience breakdowns.

Survey 52

Survey Multi-Channel ROI User Experience 52

Amity

MAY 19, 2017

Here are some breathtaking examples of beautifully designed video case studies – time to get inspired! Why it’s so great: HubSpot is giving us a great example of “ practice what you preach ” by diving right into the Inbound Methodology and delivering a powerful case study informed by a specific buyer persona.

Video 57

Video Case Study Study Roadmap 57

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. No other marketing tactic comes close to matching this ROI. Citing case studies and testimonials helps you drive your point home. Creating the Stage Two Customer Journey.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

ViiBE Blog

JANUARY 25, 2021

Zendesk is designed to foster great customer relations, and to do so provides software addressing customer support, sales, and customer engagement. A real world example of video support’s utility can be found in ViiBE’s Decathlon case study. Case study: Decathlon. How to reduce in-person after-sales services?

CRM 52

CRM Video Case Study Net Promoter Score 52

Influitive

AUGUST 3, 2015

If prospects consider online information and opinions from peers as two of the most vital sources of information when starting the buying process, then marketing and sales teams need to leverage their customers to generate social proof for their product. Social proof is the new marketing. It’s also important to tell your advocate’s stories.

B2B 66

B2B Report Social Media Marketing 66