Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 240

Chatbots Omni-Channel Analysis Interaction 240

Comm100

JUNE 15, 2022

Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Introducing a chatbot allows organizations to fully automate the responses to their most common queries.

Chatbots 229

Chatbots Industry Customer Service Wait Times 229

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication.

Chatbots 226

Chatbots Customer Service Knowledge Base Social Media 226

Comm100

JULY 5, 2022

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT). Setting up your chatbot for success.

Chatbots 229

Chatbots How To eBook Resources 229

Comm100

MARCH 13, 2023

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. However, what hasn’t been so clear is student receptiveness to these chatbots – until now. You can download the survey results for free below.

Chatbots 219

Chatbots Survey Social Media Report 219

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. Reducing repetitive work. Offering 24/7 support.

Chatbots 235

Chatbots Self Service Examples Industry 235

Comm100

NOVEMBER 18, 2021

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. You have probably interacted with chatbots too, knowingly or unknowingly. This is where live chat and supporting chatbots come into play. It also typically has lower response times because agents can concurrently respond to multiple chats.

Chatbots 204

Chatbots Video Wait Times Ecommerce 204

Comm100

FEBRUARY 12, 2023

To meet these lofty expectations, many schools are introducing university chatbots. With cost-effective automation from chatbots, schools are improving access to services and providing students with faster and more satisfactory support.

Chatbots 204

Chatbots Self Service Resources Social Media 204

InMoment XI

OCTOBER 12, 2022

” as, “the ability to identify and resolve individual customer issues and larger organizational patterns and trends based on those issues while communicating solutions back to customers and employees.” Bain & Company defines a closed-loop system in “The Ultimate Question 2.0”

System 370

System Chatbots Fashion Study 370

Comm100

MARCH 6, 2022

We’ve looked at how live chat can help credit unions improve member engagement , but to take this to the next level, chatbots are essential. With a chatbot at hand, credit unions can provide superior experience to their existing members, as well as attract younger future members. Chatbots increase engagement.

Chatbots 174

Chatbots e-support Banking Engagement 174

Comm100

SEPTEMBER 19, 2022

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. The primary reason for implementing chatbots into customer service is to improve communication with customers and help them get answers to their queries in real-time.

Chatbots 174

Chatbots Abandon Rate Social Media Customer Satisfaction 174

TechSee

JUNE 29, 2023

While initial conversations now focus on improving chatbots with large language models (LLMs) like ChatGPT, this is just the start of what AI can and will offer. Deploying this AI will require more than simply upgrading a chatbot. Visual communications consistently deliver faster and more efficient service, and higher.

Chatbots 202

Chatbots Customer Service Customer Service Representative Wait Times 202

Comm100

OCTOBER 31, 2023

Offering players an immediate lifeline, live chat ensures that problems are addressed in real-time so the player receives an immediate resolution to their issue and doesn’t bounce. The rise of chatbots: 24/7 support Imagine offering players a support assistant that never sleeps, never takes a break, and is available round the clock.

Chatbots 182

Chatbots Loyalty Engagement Strategy 182

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Maintaining open and proactive communication throughout the customer journey is also a critical aspect of B2B CX management.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Comm100

OCTOBER 24, 2023

One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. However, not all chatbots are created equal.

Omni-Channel 262

Omni-Channel Multi-Channel Chatbots Touchpoint 262

eglobalis

OCTOBER 30, 2024

AI applications in the workplace range from advanced data analytics and predictive maintenance to sophisticated communication tools and personalized employee support systems. Enhancing Collaboration and Communication AI-powered communication tools are enhancing collaboration among employees, especially in remote and hybrid work environments.

Employee Experience 386

Employee Experience Customer Experience Employee Engagement Telecommunications 386

Comm100

JUNE 12, 2023

By February of 2023, the chatbot created by software company OpenAI had garnered 100 million unique visitors , making it the fastest-growing consumer app ever to have been released. The AI chatbot application can respond to written prompts to generate stories, essays, articles, answers to questions, code sequences, and even jokes and poems.

Chatbots 130

Chatbots Customer Experience Healthcare Software 130

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Key Features : Live chat, bots for automated conversations, customer segmentation, email automation, product tours.

Software 215

Software Chatbots Customer Service Knowledge Base 215

GetFeedback

JUNE 9, 2019

Customer communication will be more consistent across platforms. Maintaining a consistent voice and level of service across communication channels with your customers is key to cultivating a trustworthy brand. To avoid inadvertently alarming customers, rely on customer feedback to know when and how they want personalized communication.

Tools 277

Tools Chatbots Competitive Advantage Social Media 277

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! The adoption of bots is skyrocketing as their benefits for both customers and organizations become increasingly clear.

Chatbots 130

Chatbots How To Measurement Report 130

ECXO

AUGUST 12, 2024

Live Chat and Chatbot Solutions: Platforms like Intercom and Drift offer live chat and AI-powered chatbot functionalities, providing instant customer support and resolving queries in real time. These tools enhance customer satisfaction through efficient, personalized communication.

Customer Experience 365

Customer Experience e-support Social Media B2B 365

ECXO

JUNE 11, 2024

Sentiment analysis tools that gauge employee morale through various communication channels enable HR to proactively address issues, thereby preventing potential burnout and disengagement. Collaboration and Communication AI-powered communication tools facilitate better collaboration, especially in remote and hybrid work environments.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

eglobalis

JULY 31, 2024

By automating these processes, businesses can maintain consistent and relevant communication, leading to higher conversion rates and improved customer satisfaction. Live Chat and Chatbot Solutions Platforms like Intercom, GenesysDX, Liveperson and Drift offer live chat and AI-powered chatbot functionalities.

Customer Experience 328

Customer Experience Social Media Analytics Chatbots 328

Comm100

AUGUST 8, 2023

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses engage with customers – chatbot automation. Chatbot automation is redefining customer service, enhancing operational efficiency and boosting engagement.

Chatbots 125

Chatbots Omni-Channel Social Media Interaction 125

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. The advantages of live chat 1. Immediacy When discussing the advantages of live chat allows, real-time communication always comes at the top of the list.

Abandon Rate 259

Abandon Rate Chatbots Customer Service Representative Knowledge Base 259

Comm100

OCTOBER 13, 2022

Looking at the preferences of today’s Gen Z students, it’s easy to see why live chat is so popular: 75% of Gen Z surveyed say they expect to solve complex problems by speaking to one person. 73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company.

Strategy 229

Strategy Chatbots Social Media Omni-Channel 229

Comm100

NOVEMBER 28, 2022

. “More and more colleges are deploying virtual assistants or chatbots to communicate with students on all aspects of college life, creating a virtual “one-stop-shop” for student queries. Now institutions are looking to deploy chatbots with much broader capability.” ” – Inside Higher Ed.

Trends 242

Trends Customer Service Chatbots Omni-Channel 242

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. The way students communicate has changed. What’s more, digital transformation in student communication also directly benefits institutions.

Engagement 232

Engagement eBook Chatbots Social Media 232

Comm100

NOVEMBER 23, 2022

Chatbot growth continues. The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses worldwide. Now chatbots are offering organizations a way forward, and we expect this to be among the growing customer service trends in 2023.

Trends 235

Trends Customer Service Chatbots Omni-Channel 235

Comm100

MAY 4, 2022

The next step to accelerate credit union digital transformation is to introduce automation with chatbots. Once integrated within your live chat software, chatbots can handle as much as 80% of all queries. Many credit unions begin their chatbot journey with taskbots. The benefits of this for credit unions are huge.

Chatbots 222

Chatbots How To Omni-Channel e-support 222

Comm100

SEPTEMBER 28, 2021

That included tips on how to engage with leadership, collect feedback from your organization, and communicate change. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Since rolling out live chat, LMCU has bolstered their technology stack through the adoption of Comm100 AI Chatbot.

Customer Service 240

Customer Service Chatbots Banking Customers 240

Comm100

AUGUST 1, 2022

Live chat is the perfect communication channel to respond to this need as it allows teams of any size to deliver instant, real-time support. Live chat also mirrors the digital channels that students use to stay connected with friends and family, and avoids the anxiety caused by phone calls among Gen Z and Millennials.

Chatbots 237

Chatbots Omni-Channel Social Media B2C 237

Comm100

FEBRUARY 1, 2023

Live chat has become the most popular communication channel partly for its convenience, with 73% of customers agreeing that it’s the most satisfactory method of communication. Keep reading: Thompson Rivers University adopts Comm100 Live Chat & Chatbot across 5 departments 2. The first step is personalization.

Chatbots 216

Chatbots Social Media Omni-Channel Study 216

GetFeedback

NOVEMBER 20, 2019

A Facebook post autoresponder is a Facebook Messenger chatbot that will send a direct message to anyone who comments on a Facebook post. You can do this manually with a live person sending messages to followers, or you can use a conversational chatbot to automatically collect feedback via direct messaging on your behalf.

Social Media 284

Social Media Feedback Chatbots Survey 284

Comm100

NOVEMBER 15, 2022

As today’s consumers increasingly prefer to get support digitally, organizations are meeting these expectations by offering a range of digital customer service channels, from live chat and chatbots to SMS. The benefits of partnering with Comm100 to deliver omnichannel communications. Lower upfront costs. Simple integration.

Omni-Channel 218

Omni-Channel Chatbots Social Media Communication 218