Comm100

JULY 6, 2021

For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. But what if a chatbot was free, didn’t need any technical skill to create, and required almost no maintenance? Say hello to Comm100 Task Bot ! Comm100 Task Bot can also be used for meeting bookings.

Chatbots 264

Chatbots Sales eBook Resources 264

eglobalis

JANUARY 20, 2025

Companies that excel in CX often establish a strong emotional and professional connection with their clients. Moreover, conducting regular performance audits and maintaining proactive communication during potential disruptions ensures clients are always informed, further solidifying their confidence in the partnership.

B2B 421

B2B Loyalty Loyalty Programs Innovation 421

Experience Investigators by 360Connext

OCTOBER 11, 2024

Online chatbots can now manage many support interactions without the customer needing to call in if they don’t want to! When something doesn’t go right or if the customer needs more information, customer service is there to save the day. It’s undoubtedly important to prioritize!

Customer Service 270

Customer Service Customer Experience How To Customer Journeys 270

ECXO

OCTOBER 23, 2024

This valuable information enables organizations to tailor their offerings and interactions in a highly personalized manner, truly understanding and addressing the unique needs of each customer. AI-powered chatbots and virtual assistants can engage in meaningful conversations, providing instant solutions and valuable recommendations.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.

Chatbots 246

Chatbots Customer Service Training Customers 246

Comm100

DECEMBER 7, 2022

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots has improved drastically in recent years, and organizations are now racing to introduce automation to their customer service. Automate time-consuming & repetitive requests.

Chatbots 245

Chatbots Examples Self Service Customer Satisfaction 245

Comm100

JUNE 15, 2022

Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Chatbots allow brands to offer cost-effective 24/7 support, while improving efficiency through automating up to 80% of all support queries.

Chatbots 246

Chatbots Industry Customer Service Wait Times 246

AWS Machine Learning

OCTOBER 14, 2024

With recent advances in large language models (LLMs), a wide array of businesses are building new chatbot applications, either to help their external customers or to support internal teams. These models are designed to understand and generate text about images, bridging the gap between visual information and natural language.

Chatbots 126

Chatbots Healthcare System Connections 126

eglobalis

MARCH 4, 2025

Virtual assistants and chatbots now handle millions of banking inquiries, healthcare questions, and retail service requests, promising faster responses and 24/7 availability. Advanced LLMs like GPT-4 enable chatbots to engage in more natural, fluid dialogues and handle a wider range of queries.

Self Service 199

Self Service Strategy Contact Center Virtual Agent 199

InMoment XI

OCTOBER 30, 2024

For instance, by utilizing chatbots to quickly respond to customer complaints, companies can save hours’ worth of time that can be invested into building rich customer relationships. McKinsey & Company ) 49% of customers believe a human advisor is more trustworthy in filing a claim than an automated service or a chatbot.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

Comm100

DECEMBER 16, 2024

A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before. For example, chatbots are a common tool in customer service automation. or How do I reset my password?

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

Comm100

JULY 5, 2022

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT). Setting up your chatbot for success.

Chatbots 246

Chatbots How To eBook Resources 246

Comm100

SEPTEMBER 19, 2022

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. The primary reason for implementing chatbots into customer service is to improve communication with customers and help them get answers to their queries in real-time.

Chatbots 225

Chatbots Abandon Rate Social Media Customer Satisfaction 225

Comm100

AUGUST 8, 2022

For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication. What is a chatbot?

Chatbots 245

Chatbots Customer Service Knowledge Base Social Media 245

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Chatbots 228

Chatbots Multi-Channel Knowledge Base Wait Times 228

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 246

Chatbots Omni-Channel Analysis Software 246

Comm100

MARCH 6, 2022

We’ve looked at how live chat can help credit unions improve member engagement , but to take this to the next level, chatbots are essential. With a chatbot at hand, credit unions can provide superior experience to their existing members, as well as attract younger future members. Chatbots increase engagement.

Chatbots 225

Chatbots e-support Banking Engagement 225

InMoment XI

DECEMBER 18, 2024

These insights ensure agents dont miss out on valuable information they can use to satisfy and retain clients. Tools like real-time call transcriptions provide agents with the information they need for quick and effective issue resolution. For example, a chatbot can update its knowledge base after encountering a new query.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

AWS Machine Learning

OCTOBER 30, 2024

Applications that are using Amazon Lex bots can now fail over from an impaired Region seamlessly, minimizing the risk of costly downtime and maintaining business continuity. These include interactive voice response (IVR) systems, chatbots for digital channels, and messaging platforms, providing a seamless and resilient customer experience.

Chatbots 105

Chatbots Hotels Contact Center Telecommunications 105

InMoment XI

OCTOBER 31, 2024

Consider including self-service options like chatbots for customers who don’t want to spend time with an agent. Businesses can use this information to train agents and adjust their schedules to ensure availability at all times. Consider assigning simpler queries to chatbots to reduce wait times for initial responses.

Call Center 195

Call Center Metrics Self Service Effort Score 195

Comm100

OCTOBER 31, 2024

Through conversational marketing, you act as the guide for your audience and help them make informed buying decisions. You facilitate your audience’s access to relevant information and help them decide what’s best for them. Conversational marketing enables you to cultivate trust and build a strong connection with the intended audience.

Marketing 130

Marketing Chatbots Social Media e-support 130

InMoment XI

NOVEMBER 19, 2024

Types of AI hallucinations There are various types of hallucinations, based on what a model contradicts: Prompt contradiction is when an LLM’s output is inconsistent with the information requested in the prompt. Random hallucination occurs when the model’s output has no connection with the prompt. Making up information and references.

Healthcare 195

Healthcare Contact Center Training Financial 195

BlueOcean

APRIL 1, 2025

Beyond Information to Resolution: The Core Components of Effective Self-Serve AI The most common mistake companies make is implementing AI solutions that merely provide informationsomething customers could have Googled themselves. Your AI solution must have clear guardrails about what information it can and cannot share.

Self Service 156

Self Service Effort Score Analysis Chatbots 156

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Comm100

NOVEMBER 23, 2021

If chat volumes become too high for agents to keep up with, live chat also supports the introduction of a chatbot. Chatbots improve speed and support for customers in several ways. By responding immediately, chatbots eliminate wait times and can be used to start collecting necessary information from customers.

Chatbots 246

Chatbots Customer Experience Multi-Channel CRM 246

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders). Your primary functions are: 1.

Chatbots 129

Chatbots Knowledge Base Innovation Interaction 129

InMoment XI

OCTOBER 24, 2024

This means you never have to leave your customer engagement platform if you respond to a customer via email, SMS, online review, or chatbot. InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

AWS Machine Learning

OCTOBER 17, 2023

Customer care agents play a crucial role in quickly and accurately retrieving information related to pharmacy information, including prescription clarifications and transfer status, order and dispensing details, and patient profile information, in real time. The solution is HIPAA compliant, ensuring customer privacy.

Chatbots 127

Chatbots Knowledge Base Customer Care Multi-Channel 127

Calabrio

MARCH 11, 2025

Data-Driven Decision Making: QA provides a wealth of data that informs strategic decisions related to training, resource allocation, and customer experience initiatives. Research conducted by McKinsey reveals that employees may spend up to 20% of their time searching for information about work processes.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

eglobalis

JULY 31, 2024

By leveraging data visualization and reporting features, companies can identify key performance indicators (KPIs), track progress, and make informed decisions to enhance customer experiences continuously. As AI evolves, chatbots will become better.”

Customer Experience 428

Customer Experience Social Media Analytics Chatbots 428

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Keep customers informed about product updates, new features, and relevant industry trends.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Brand values: Customers connect with brands that reflect their own values.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Comm100

NOVEMBER 23, 2022

Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected. Chatbot growth continues. But without extensive resources, how can you provide truly personalized service?

Trends 246

Trends Customer Service Chatbots Omni-Channel 246

Comm100

AUGUST 1, 2022

Live chat also mirrors the digital channels that students use to stay connected with friends and family, and avoids the anxiety caused by phone calls among Gen Z and Millennials. See how Cambrian College increased enrollment by adopting Comm100 Live Chat here. 77% of Gen Z expect consistent interactions across departments.

Chatbots 246

Chatbots Omni-Channel Social Media B2C 246

TechSee

OCTOBER 2, 2024

At first glance, chatbots and Agentic AI may seem similar—both engage with users and provide automated responses. However, fundamental differences set Agentic AI apart from traditional chatbots, even those powered by large language models (LLMs). Let’s unpack these new technologies.

Chatbots 136

Chatbots How To Video Interaction 136

AWS Machine Learning

DECEMBER 23, 2024

When building voice-enabled chatbots with Amazon Lex , one of the biggest challenges is accurately capturing user speech input for slot values. We use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience. Amazon Lex asks the caller In a few words, how can I help you today?

Virtual Agent 115

Virtual Agent Self Service Travel Connections 115