InMoment XI

OCTOBER 24, 2024

This means you never have to leave your customer engagement platform if you respond to a customer via email, SMS, online review, or chatbot. What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)?

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Orchestration The first pillar of customer experience of automation is orchestration. Orchestration refers to creating a cohesive and smooth customer journey.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

DECEMBER 18, 2024

InMoments omnichannel contact center solution helps manage interactions beyond traditional phone calls. It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. This approach provides a comprehensive view of the customer experience in one place.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. A positive guest experience involves going beyond basic customer service. More on this later.) Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

InMoment XI

JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. E-commerce Chatbots for Customer Support: E-commerce platforms often use AI-driven chatbots to provide instant assistance to customers.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

CSM Magazine

FEBRUARY 19, 2025

By analyzing vast amounts of data, AI can detect patterns in customer behavior, allowing for hyper-personalized recommendations, dynamic pricing models, and even predictive menu adjustments. Chatbots integrated into restaurant websites, apps, and social media platforms can instantly assist customers without requiring human intervention.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

Hero Digital

MARCH 26, 2020

is capacity — the capacity of hospitals, emergency departments, and outpatient centers to treat the rising infection rate of COVID-19. To do this well, customer relationship managers (CRMs) must provide access to real-time data and insights that enable HCO employees to act, not analyze.

Healthcare 79

Healthcare Self Service Hospitality Conference 79