AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Knowledge Base 119

Knowledge Base Chatbots Data Groups 119

Comm100

FEBRUARY 12, 2025

Being one of Canadas most renowned legal firms, they needed a tool that was not just reliable but could also keep their files and documents secure. Their focus is now on internal bot expansion and voice integration to handle complex workflows. Across all four organizations, the demand for scalable, AI-powered solutions was clear.

Connections 130

Connections Roadmap Chatbots Trends 130

GetFeedback

MAY 7, 2019

Product documentation is not just verbose wall of information put together about your product. Instead, it is an articulately framed document that includes to-the-point details right from the inception of the idea to its formation and user guide. Training your AI-powered chatbots for customer support. Boosts brand loyalty.

Knowledge Base 252

Knowledge Base Customer Experience Self Service Chatbots 252

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 120

Chatbots Knowledge Base Innovation Interaction 120

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. Speaker role identification (clinician or patient).

Consulting 100

Consulting Healthcare Chatbots Trends 100

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. This includes a one-time processing of PDF documents. The steps are as follows: The user uploads documents to the application.

Government 119

Government Healthcare Knowledge Base Innovation 119

BirdEye

DECEMBER 28, 2024

This is exactly where AI chatbots step in, helping healthcare providers avoid losing patients simply because theyre unavailable. AI chatbots are changing that, offering immediate, intelligent, and compassionate medical support when its needed the most. Table of contents What is an AI Chatbot for healthcare?

Healthcare 52

Healthcare Chatbots Multi-Channel Insurance 52

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 90

Sales Customer Engagement Engagement Knowledge Base 90

ECXO

MARCH 6, 2025

Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement. They could also be process innovations, like introducing a welcome orientation for new clients to help them get value from your product faster.

B2B 339

B2B Customer Journeys How To Effort Score 339

ECXO

JUNE 11, 2024

Maintaining clear documentation of AI decision-making processes and establishing mechanisms for accountability are critical to ensuring that AI decisions are fair and transparent. IBM uses an AI-powered chatbot named “Watson” to provide personalized support to employees. Ethical AI Use The ethical use of AI is paramount.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

AWS Machine Learning

NOVEMBER 18, 2024

One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents. The ingestion workflow involves three key components: policy documents, embedding model, and OpenSearch Service as a vector database.

Insurance 99

Insurance Interaction Policies Knowledge Base 99

AWS Machine Learning

MARCH 6, 2025

This blog post delves into how these innovative tools synergize to elevate the performance of your AI applications, ensuring they not only meet but exceed the exacting standards of enterprise-level deployments. Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents.

Knowledge Base 100

Knowledge Base Metrics System Policies 100

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 118

Knowledge Base Analytics Tools Data 118

Calabrio

MARCH 31, 2025

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. At the center of the speed and scale of this revolution in customer service is generative AI.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Customer Service Self Service Competitive Advantage 94

AWS Machine Learning

NOVEMBER 15, 2024

This centralized system consolidates a wide range of data sources, including detailed reports, FAQs, and technical documents. The system integrates structured data, such as tables containing product properties and specifications, with unstructured text documents that provide in-depth product descriptions and usage guidelines.

Analysis 111

Analysis Knowledge Base Ecommerce Comparison 111

AWS Machine Learning

FEBRUARY 14, 2024

Retail – Prompt engineering can help retailers implement chatbots to address common customer requests like queries about order status, returns, payments, and more, using natural language interactions. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Chatbots 131

Chatbots Travel Hospitality Data 131

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we explore building a contextual chatbot for financial services organizations using a RAG architecture with the Llama 2 foundation model and the Hugging Face GPTJ-6B-FP16 embeddings model, both available in SageMaker JumpStart. Their training on predominantly generalized data diminishes their efficacy in domain-specific tasks.

Financial 111

Financial Chatbots Comparison Training 111

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. Knowledge bases enable you to chunk your documents in smaller segments to make it straightforward for you to process large documents. Create a knowledge base. Choose Next.

Chatbots 106

Chatbots Knowledge Base Entertainment Innovation 106

Inbenta

MARCH 25, 2020

My company would like to set up an AI chatbot. Retrieval of personal information/documents; Increase conversion rate. For example: reducing the volume of incoming emails by 20 to 30%, top 5 themes handled by the bot, number of quotes generated thanks to the chatbot. Define the stakes and set clear objectives.

Chatbots 89

Chatbots Self Service Tips How To 89

AWS Machine Learning

FEBRUARY 14, 2023

It indexes the documents stored in a wide range of repositories and finds the most relevant document based on the keywords or natural language questions the user has searched for. Additional refinement is needed to find the documents specific to that user or user group as the top search result.

Chatbots 89

Chatbots Course How To Groups 89

BirdEye

DECEMBER 30, 2024

As your business expands across locations, these challenges escalate exponentially, demanding innovative solutions. We launched bots to help with the appraisal process and document setup. These additional processes can be daunting for homebuyers already overwhelmed by document management.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

AWS Machine Learning

FEBRUARY 5, 2025

For a retail chatbot like AnyCompany Pet Supplies AI assistant, guardrails help make sure that the AI collects the information needed to serve the customer, provides accurate product information, maintains a consistent brand voice, and integrates with the surrounding services supporting to perform actions on behalf of the user.

Chatbots 89

Chatbots Examples Interaction e-support 89

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Engaging your customers on a personal level is the key to long-term loyalty.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

AWS Machine Learning

OCTOBER 29, 2024

The ability to generate content has resulted in LLMs being widely utilized for use cases such as text generation, summarization, translation, sentiment analysis, conversational chatbots, and more. He has a PhD in computer science and enjoys working on different innovative projects to help support large enterprise customers.

Video 103

Video Sales Analytics Examples 103

AWS Machine Learning

FEBRUARY 18, 2025

Recognizing this challenge as an opportunity for innovation, F1 partnered with Amazon Web Services (AWS) to develop an AI-driven solution using Amazon Bedrock to streamline issue resolution. AWS helps you improve your data quality over time so you can innovate with trust and confidence.

Knowledge Base 69

Knowledge Base System Analysis Metrics 69

AWS Machine Learning

JULY 1, 2024

Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. These chatbots can be efficiently utilized for handling generic inquiries, freeing up live agents to focus on more complex tasks.

Self Service 117

Self Service Knowledge Base Chatbots Policies 117

Comm100

FEBRUARY 10, 2022

With attention to innovative services, it’s still possible for government organizations to provide the best possible service while delivering on stated mission. In many cases, an innovate approach can lead to reduced barriers for citizens and wider access to services overall.

Government 130

Government Customer Experience Social Media Chatbots 130

BirdEye

NOVEMBER 20, 2024

As you scale across locations, these challenges grow exponentially, requiring innovative solutions. By employing GenAI chatbots as 24/7 virtual assistants, you can help patients book appointments, address queries, and contact your team around the clock. That’s where Generative Artificial Intelligence (GenAI) comes in.

Multi-Channel 52

Multi-Channel Insurance Chatbots Analytics 52

AWS Machine Learning

SEPTEMBER 26, 2024

This domain knowledge is traditionally captured in reference manuals, service bulletins, quality ticketing systems, engineering drawings, and more, but the quantity and complexity of documents is growing and takes time to learn. How can I trace the reasoning of my model back to source documents to build user trust?” “How

Knowledge Base 98

Knowledge Base Chatbots Data System 98

Calabrio

FEBRUARY 24, 2020

Human-centric WEM innovation is of course about ease of use and access to vital insights, but also how the software can enhance the working life of those who should be engaged and managed by it: the workforce.

Self Service 32

Self Service Engagement Management Contact Center 32

Avaya

JULY 13, 2017

Over 60% of customers would consider storing key documents in a “virtual vault”. For financial service providers (FSPs), digital transformation has become a means of survival in an age of rapid innovation. The Beginning of a Bot-filled World. Chat bots are at the center of the digital banking revolution.

Chatbots 60

Chatbots Banking Financial Comparison 60

AWS Machine Learning

OCTOBER 1, 2024

At Amazon and AWS, we are always finding innovative ways to build inclusive technology. Specifically, we focus on chatbots. Chatbots are no longer a niche technology. Although AI chatbots have been around for years, recent advances of large language models (LLMs) like generative AI have enabled more natural conversations.

Chatbots 79

Chatbots Policies Resources Knowledge Base 79

AWS Machine Learning

MARCH 28, 2024

If you’re implementing complex RAG applications into your daily tasks, you may encounter common challenges with your RAG systems such as inaccurate retrieval, increasing size and complexity of documents, and overflow of context, which can significantly impact the quality and reliability of generated answers.

Telecommunications 128

Telecommunications Innovation System Travel 128

TechSee

AUGUST 26, 2024

As with phone interactions and perhaps even moreso, the lack of personalization in chat bot interactions can be glaring. Customers expect bots to have access to their previous interactions and present tailored responses. A lack of AI in some chat bots prevents fully customized interactions to meet individual customer needs.

Call Center 124

Call Center Customer Service Chatbots Average Handle Time 124

AWS Machine Learning

SEPTEMBER 24, 2024

Legal professionals often spend a significant portion of their work searching through and analyzing large documents to draw insights, prepare arguments, create drafts, and compare documents. There are other components involved, such as knowledge bases, data stores, and document repositories.

Chatbots 99

Chatbots Innovation Industry Ecommerce 99

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124