AWS Machine Learning

DECEMBER 23, 2024

When building voice-enabled chatbots with Amazon Lex , one of the biggest challenges is accurately capturing user speech input for slot values. Virtual Agent: In a few words, what is the reason for your call today? Virtual Agent: Ok, lets try again. Conversation 2: Virtual Agent: Thank you for calling Acme Travel.

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Virtual Agent Self Service Travel Connections 105

InMoment XI

JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.

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Contact Center Virtual Agent e-support Telecommunications 195

TechSee

OCTOBER 23, 2018

With unprecedented advances in algorithms and other machine learning tools, AI-enhanced solutions, such as virtual assistants or chatbots, can learn how to respond, engage or process many standard tasks — including customer service queries. . Online fitness company Verve Health has a chatbot that gives fitness advice.

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Tools Customer Service Chatbots How To 157

AWS Machine Learning

MARCH 29, 2024

In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time. For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank).

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Contact Center Chatbots Self Service Touchpoint 109

AWS Machine Learning

SEPTEMBER 29, 2022

Chris lives in Sacramento, California, and enjoys gardening, aerospace, and traveling the world. Christopher Lott is a Senior Solutions Architect in the AWS AI Language Services team. He has 20 years of enterprise software development experience.

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Virtual Agent Call Flow Self Service Contact Center 76

CSM Magazine

MARCH 18, 2021

Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots). Chatbots rarely help. 90% of FAQ bots are unfortunately useless – even those on the websites of big brands. Why are chatbots used in the first place?

Customer Service 75

Customer Service Virtual Agent Contact Center Chatbots 75

CSM Magazine

OCTOBER 24, 2022

One great way that a lot of companies have been improving their user experience and customer service is with chatbots. Artificial intelligence (AI) has created some effective bots that can speak with a customer on your website or application. If you aren’t using chatbots, now might be the time to give them a try.

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User Experience Virtual Agent Tips Customer Service 40