Alliance by IFS

MAY 20, 2019

OTCQB: ATEA) a leading global provider of field service management and mobility solutions , today announced that Astea’s executive leadership will present at the 9 th Annual LD Micro Invitational Conference on Tuesday, June 4, 2019, at 8:20 am Pacific Time. The conference will be held at the Luxe Sunset Hotel in Bel-Air, CA.

Conference 18

Conference Hotels Leadership Financial 18

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Alliance by IFS

MARCH 25, 2019

Astea International announces fourth quarter and year end 2018 conference call will be broadcast live on April 1, 2019. OTCQB: ATEA), will host a conference call that will be broadcast live over the Internet on Monday, April 1, 2019 to discuss the company’s fourth quarter and year-end 2018 financial results. April 1, 2019.

Conference 18

Conference Financial Customer Satisfaction Customer relationships 18

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! Most of us have grown up with text communication, but Gen Z, those born after 1996, are more comfortable with voice. From text to voice: .

Marketing 222

Marketing Chatbots Self Service Conference 222

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . In this article, we cover the key CX takeaways from this year’s Dreamforce conference. For example, when a customer submits a claim, on whichever communication channel (phone, online, app, etc.),

Conference 48

Conference Case Study Fashion Customer Expectations 48

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. For many, this looks like strengthening your internal communication. 4x Growth with Better Employee Experience.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

CloudCherry

AUGUST 26, 2019

But a B2B CX initiative also requires transformational changes to your entire business operation, not just new technologies. A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. Of course, it can also be an issue of communication and buy-in.

B2B 199

B2B Conference Metrics B2C 199

CX Accelerator

NOVEMBER 11, 2022

Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints. The first person we would hire would be the Head of CX.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Left: Staged photo to communicate vision. Managers have better communication with staff. The marriage of technology and humanity is here to stay. Thank you to Medallia for a wonderful conference!

Case Study 152

Case Study Airlines Conference Wait Times 152

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Video Meeting 98

CSM Magazine

OCTOBER 29, 2024

The award was presented at the APPA annual conference in Louisville where 20 utilities were recognized for excellence in various areas including customer service, communication, reliability, and overall satisfaction. For more information on public power, visit PublicPower.org.

Customer Satisfaction 52

Customer Satisfaction Conference Government Policies 52

NICE inContact

AUGUST 2, 2016

Unfortunately, the world is flooded with broken ways of managing these centers, mostly because of outdated technology. Unproductive call-tracking, confusing technology, ineffective call routing and unsecure networks waste resources and contribute to poor customer experience and unsatisfied customers. Award-winning, dedicated support.

Contact Center 121

Contact Center Contact Center Software Conference Exceptional Customer Service 121

Integrity Solutions

OCTOBER 12, 2018

Effective communication skills isn’t a “soft” issue; it’s a real business challenge with significant consequences. Effective communication skills — it sounds like a “soft” issue, right? Just think about how much of your workday involves communication. The High Cost of Poor Communication Skills. And the urgency is real.

Communication 76

Communication Training Conference Study 76

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Geofencing  Geo-fencing is a location-based technology that creates a virtual boundary around a physical location using GPS or RFID (Radio-Frequency Identification) technology.

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Establish the Rules of Engagement: parameters around communication, expectation on timelines and what slippage/remediation might look like. Technology almost always causes at least a minor problem or delay.

Contact Center 294

Contact Center Travel Culture Meeting 294

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers. Cummins Inc.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.

Communication 83

Communication Social Media Sports Telecommunications 83

Upstream Works

JULY 16, 2020

Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Therefore, the right technology is so important. Technology #2: AI and Analytics. Learn more about Upstream Works Omnichannel solutions here.

Contact Center 78

Contact Center Technology Self Service Omni-Channel 78

Kerry Bodine

MARCH 12, 2018

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. The first three posts focused on technology , the ubiquity of contexts in which practitioners are now applying service design, and the discipline’s need for coaching.

How To 120

How To Conference Culture Touchpoint 120

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

NobelBiz

OCTOBER 12, 2021

Companies and contact centers have been compelled to modify their way of communication as a result of the digital revolution that has been taking place for some years, and the field of telecommunications is no exception! Telephony is a communication technology that is constantly reinventing itself in businesses.

Contact Center 52

Contact Center Communication Technology Telecommunications 52

Experience Investigators by 360Connext

MAY 4, 2015

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. The conference attracted some of the biggest names in customer centricity from all over the retail, hospitality, and financial service industries.

Customer Experience 110

Customer Experience Customer Journeys Conference Retail 110

CSM Magazine

DECEMBER 20, 2024

The popularity of eSIM technology has grown rapidly, offering users convenience, flexibility, and seamless connectivity without the need for a physical SIM card. Unlike traditional SIM cards, eSIM technology operates entirely digitally. Proactive Communication Great customer support goes beyond reactive assistance.

Travel 52

Travel Connections Conference Customers 52

ChurnZero

NOVEMBER 26, 2024

For example, instead of saying “strong communication skills,” specify “ability to effectively communicate complex technical concepts to both technical and non-technical audiences.” Represent the company at industry events and conferences. Staying current with industry trends and emerging technologies.

Customer Success 52

Customer Success How To Insurance Culture 52

NICE inContact

MAY 12, 2017

As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes. Is Cloud Contact Center the New Normal?

Contact Center 120

Contact Center Connections Conference Case Study 120

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. In addition to improving the hiring process, Carolyne and her team realized that upgrading technology was another factor to be considered.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

NICE inContact

SEPTEMBER 6, 2016

As cloud communications companies like RingCentral and inContact have matured, the contact center world has been seeing an increasingly rapid move to the cloud. That’s where a unified communications suite comes in. Taken together, these two movements are bringing about real change in the contact center. I hope to meet you there.

Contact Center 120

Contact Center Average Handle Time Insurance Conference 120

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. As companies try to find the balance between traditional channels and emerging communication methods, it’s important to remember that customers want options beyond the phone.

Chatbots 124

Chatbots Omni-Channel Contact Center Conference 124

NICE inContact

SEPTEMBER 30, 2019

The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. You need the technology infrastructure to make it a reality. Other methods of communication to consider are video chat or conference calls.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Clarivate

MARCH 20, 2023

Responding to changes in the publishing landscape We apply stringent standards and use transparent selection criteria to select new journals, books and conference proceedings for coverage in the Web of Science. This technology has substantially improved our ability to identify and focus our re-evaluation efforts on journals of concern.

Conference 145

Conference Meeting Communication Feedback 145

Alliance by IFS

MARCH 26, 2019

a leading global provider of field service management and mobility solutions , today announced that they will be presenting at the 4th Annual Field Service Summit UK 2019 conference on Wednesday, April 3, 2019 in Coventry, UK. To see which 2019 field service conferences we are sponsoring, visit Astea.com/resources/events/.

Conference 92

Conference Customer Satisfaction Management Communication 92

NICE inContact

APRIL 11, 2019

This limitation was removed when PBXs began supporting voice over internet protocol (VoIP) communications. A hosted PBX is also referred to as a virtual PBX, as the technology has evolved to no longer require dedicated hardware. With VoIP, all that was needed to connect a phone was an IP data network.

Call Center 136

Call Center Contact Center Conference System 136

SurveySparrow

SEPTEMBER 8, 2020

Do you know that 20% of workers struggle with communication and collaboration while working remotely? Effective communication is an essential element in every company. But, remote communication is the most challenging thing you’ll ever do while working remotely. Remote Work Communication Issues You Might face.

Communication 59

Communication Tips Guidelines Conference 59

ShepHyken

MARCH 12, 2021

Technology solutions are the need of the hour. With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage. Ever since technology has become a part of remote selling, consumer interactions have witnessed a massive disruption.

Strategy 152

Strategy Self Service Customer Journeys B2B 152