Communication Connections Management 
eglobalis
NOVEMBER 12, 2024
Here’s how to go beyond conventional project management to create truly memorable, value-driven client experiences. Embed CX Principles into Project Management Integrating CX into project management methodologies like Agile and Lean enhances responsiveness, a critical factor in building trust.
eglobalis
OCTOBER 30, 2024
AI applications in the workplace range from advanced data analytics and predictive maintenance to sophisticated communication tools and personalized employee support systems. Performance Management Traditional performance management systems are often seen as cumbersome and ineffective.
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eglobalis
NOVEMBER 26, 2024
Without real solutions, quality communication, and a relentless focus on client outcomes, empathy is nothing more than a buzzword. Example: Siemens in Asia Siemens faced challenges with direct verbal communication in Japan, where local norms value discretion. Introduction: Can loyalty, adoption, or growth be built on empathy alone?
ECXO
NOVEMBER 25, 2024
Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience! Resource Management : Balancing Ambition with Reality Even strategically sound and feasible features can fail without adequate resources.
Speaker: Jamie Bernard
Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. In this webinar, we'll highlight the critical importance of business and financial acumen in product management. Register now to save your seat!
eglobalis
NOVEMBER 3, 2024
In short, understanding a company’s identity and integrating it into CX is more than a strategic advantage—it’s a means of creating genuine connections, fostering loyalty, and standing out in a crowded marketplace where clients increasingly seek partners that truly “get” their needs and values.
InMoment XI
OCTOBER 25, 2024
This is where restaurant reputation management can be the difference between a new client and a lost opportunity. What is Restaurant Reputation Management? Restaurant reputation management is the process of monitoring, responding to, and addressing feedback from various sources. It results in increased revenue.
Speaker: Tony Medrano, CEO of RapportBoost.ai
What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. How to improve agent performance and manage their expectations.
Speaker: Rana Gujral, CEO at Behavioral Signals
This means you can’t afford to put your customers on hold for long or deliver poor communication. Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%. 4th Edition State of the Connected Customer
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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