Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.

Customer Care 98

Customer Care Transportation Social Media Government 98

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.

Communication 83

Communication Social Media Sports Telecommunications 83

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. Establishes an emotional connection with the customer Tesla fans are crazy advocates. They attach a deep emotional connection to the brand. Just like Steve Jobs, Elon Musk told a story that was aspirational and resonated with people.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Beyond Philosophy

NOVEMBER 4, 2018

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Having emotional connections with customers is vital to convenience. Hyken’s Six Areas for Making Your Experience Convenient.

Customer Experience 162

Customer Experience Self Service How To Banking 162

CX Journey

AUGUST 15, 2018

The audience was transported and mesmerized! People tend to connect to stories and, therefore, remember them and the message they convey. I noted that, through storytelling , the docent had power over the audience! Through storytelling, he. Through storytelling, he. In addition to that, in this interview we discuss.

Customer Journeys 90

Customer Journeys Transportation Roadmap Consulting 90

CSM Magazine

MARCH 4, 2025

Routing returned items directly to the nearest fulfillment center, minimizing transportation delays and costs. Communicate with Customers Create easy-to-understand returns policies and keep your customers informed at every stage of the process. WAMS can streamline this by: Partnering with local couriers for faster returns processing.

Management 52

Management Transportation Policies Retail 52

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

BlueOcean

MARCH 20, 2017

In some cases, we also provide a USB key that boots their computer into an independent operating system that connects flawlessly to the remote environment. If someone is working from home due to mobility or transportation issues – a requirement to come to the office to be trained could be a barrier. Our contact center is built on that.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

InMoment XI

APRIL 3, 2024

But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. And as digital communications channels continue to supplant traditional ones, even the most basic of interactions will soon depend at least partially on digital technologies.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Wired and Dangerous

JULY 14, 2020

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? For today’s customer CONSISTENCY, RELIABILITY and MAKING A STRONG EMOTIONAL CONNECTION brings value and is the key to building LOYALTY which drives ADVOCACY and GROWTH! “If lawyers were farm animals, which one would they be?”

Transportation 91

Transportation Loyalty Innovation Customer Service 91

Russel Lolacher

SEPTEMBER 3, 2020

Whether it’s for web sites, printed materials or the various multimedia and social media platforms you operate to engage with your customers, or the internal channels of communication to connect with employees, the need to create just never seems to diminish. Now keep in mind, not all new pieces of content are needed or possible.

Video 123

Video Transportation Social Media Infographics 123

CX Journey

OCTOBER 3, 2017

Storytelling is a great communication tool and an awesome teaching tool, as I wrote about in my post titled Storytelling is a Trojan Horse for Learning. Paint a picture that connects the employees to yours customers and, ultimately, to a profitable, solvent organization.

Chief Customer Officer 126

Chief Customer Officer Transportation Culture Leadership 126

Michelli Experience

AUGUST 8, 2017

With the announcement of the launch, Air France has communicated its intention to go after a clearly defined market segment and purportedly has designed an optimized experience for that sizable group. That said, maybe airlines are moving even further in the direction of “experiential offerings.” From the Voice of the Brand.

Airlines 113

Airlines Strategy Travel Transportation 113

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. Moreover, as many of you might know, my love of Apple and their iPhone is connected to my identity. This takeaway supports another well-established finding that word-of-mouth communication favors the positive.

Transportation 179

Transportation Study Survey Consulting 179

InMoment XI

SEPTEMBER 25, 2024

By leveraging complex algorithms, machine learning techniques, and vast amounts of linguistic data, NLP aims to bridge the gap between human communication and computer understanding, transforming how we interact with technology in our daily lives. These tools can understand and answer customer questions quickly.

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

FEBRUARY 29, 2024

Deutsche Bahn is a leading transportation organization in Germany with a revenue of 56.3 They offer a wide range of services, including public and regional transport, freight services, and rail infrastructure. They offer a wide range of services, including public and regional transport, freight services, and rail infrastructure.

Self Service 127

Self Service Transportation Policies Analytics 127

Uniphore

JANUARY 25, 2022

Human beings are complex communicators. We rely on language to understand one another broadly; however, most of our communication is nonverbal. Writing for The Wall Street Journal , technology columnist Christopher Mims observed, “we’ve entered a period of upheaval, driven by connectivity, artificial intelligence and automation.”

Healthcare 130

Healthcare Video Banking Contact Center 130

Win the Customer

OCTOBER 5, 2017

Becoming active in such local business groups gives you the chance to learn from other business owners and to build connections that will benefit you as your business grows. Going in and introducing yourself to a fellow business owner may seem overly simple, but it’s actually one of the best ways to make a business connection.

Transportation 99

Transportation Conference Social Media Tips 99

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. Moreover, as many of you might know, my love of Apple and their iPhone is connected to my identity. . This takeaway supports another well-established finding that word-of-mouth communication favors the positive.

Transportation 348

Transportation Study Survey Consulting 348

GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? Communicating & integrating with devices.

Connections 52

Connections Consumers Entertainment Travel 52

BlueOcean

NOVEMBER 30, 2017

Because the partnership you have with a contact center is core to your customers’ journey with you, it’s a relationship that matters more than most client-vendor connections – so this is a procurement process that won’t follow your average templated path. In other words, the pressure’s on.

Contact Center 149

Contact Center Call Center Report Transportation 149

AWS Machine Learning

MARCH 25, 2024

Protecting data in transit Data encryption is used to make sure that data communication between your application and Amazon Transcribe remains confidential. In streaming transcription mode, client applications open a bidirectional streaming connection over HTTP/2 or WebSockets.

Guidelines 108

Guidelines Resources Connections Communication 108

TechSee

FEBRUARY 27, 2018

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr).

Customer Service 116

Customer Service Call Center e-support Contact Center 116

Wired and Dangerous

APRIL 11, 2016

I popped the obvious question–if customer service was a mode of transportation, what would it be? For today’s customer consistency, reliability and making a strong emotional connection brings value and is the key to building loyalty which drives advocacy and growth ! “If lawyers were farm animals, which one would they be?”

Self Service 70

Self Service Transportation Innovation Loyalty 70

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. People connect with people, not brands – talk like a human. Creativity, empathy, effort, humour… all ingredients to build connection. Oh, it’s been amazing.

Customer Care 98

Customer Care Government Communication Engagement 98

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

Avaya

OCTOBER 29, 2018

We talk a lot about innovation at Avaya, about the possibilities of how collaboration, AI, IoT, and communications enablement can drive Digital Transformation across industries as varied as professional sports, transportation, finance or healthcare. I think that’s worth repeating: Embrace the possibilities; drive meaningful impact.

Communication 45

Communication Transportation Sports Healthcare 45

Amity

SEPTEMBER 18, 2018

What is their transportation situation? Use your content marketing to communicate your message to the customer. Effectively communicating your brand’s message will require solid writing skills. Content marketing has the ability to connect you with your users. The more specific the profile is, the better. Conclusion.

Loyalty 88

Loyalty Marketing Infographics Transportation 88

Comm100

NOVEMBER 27, 2017

What the media saw was a company that had nailed all of the elements of the perfect public apology: it was remorseful, concerned with its customers, listening, communicative, and taking action. Communications research company, Media Curves, wanted to see just how believable Doyle’s apology was. Source: YouTube. While the wider O.B

Social Media 381

Social Media Video Effort Score Advertising 381

AWS Machine Learning

SEPTEMBER 11, 2024

By collaborating with AWS and leveraging Amazon Bedrock Agents, we are enhancing the speed, accuracy, and personalization of our technology-driven communication with clients. Today, Amazon Bedrock makes it straightforward for developers to connect them through LangGraph, part of LangChain, the popular open source tool set.

Transportation 95

Transportation Travel Hotels Resources 95

CSM Magazine

SEPTEMBER 9, 2021

With time to kill whilst sitting on public transport, a customer may want to communicate with their bank without speaking aloud sensitive data personal to their account with fellow commuters listening in, so biometric identification becomes valuable. – all whilst obtaining the relevant data for providing an efficient solution.

Self Service 105

Self Service Customer Service Consumers Chatbots 105

Middlesex Consulting

FEBRUARY 9, 2015

Forecasters project that by 2020 there will be 20 billion smart devices with unique IP addresses as well as sensors, actuators, and either local or wide area communications capabilities in use worldwide. A transportation example. Sounds reasonable for a large piece of transportation equipment like an 18-wheeler.

Transportation 60

Transportation Wireless Sports Software 60

ReviewTrackers

SEPTEMBER 1, 2017

If they have physical locations, they must also have an accurate presence on Apple Maps , which can be done directly with Apple Maps Connect and/or indirectly through Apple’s data suppliers. This communicates location information directly to Google when they scan the site.”. He adds that optimizing your website is also important.

Tips 89

Tips Transportation Advertising Consumers 89

Russel Lolacher

SEPTEMBER 8, 2020

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.” – Zig Ziglar. Frequently referred to as “community managers,” these individuals or teams work to do what the name suggests: manage your community.

Social Media 69

Social Media Customer Service Transportation Communication 69

CSM Magazine

FEBRUARY 9, 2021

Air France KLM ESSC has continued its partnership with Thrive , which has involved the development of an employee engagement and communications app, ‘My Wem’. . The ESSC needed to streamline communication, reduce the use of email and create a community to keep colleagues connected and the ‘My Wem’ app was launched to achieve this.

Employee Engagement 52

Employee Engagement Sales Engagement Transportation 52

DCX

SEPTEMBER 29, 2024

We'll explore the new frontiers of strategic decision-making in the AI era, witness the debut of AI cashiers in Moscow's metro, and discover a cure for presentation panic that's transforming anxious executives into confident communicators. Scott Ramey , a former Fortune 500 executive, offers a new approach to powerful communication.

e-support 86

e-support Customer Centricity Apparel Leadership 86

Thematic

JANUARY 16, 2025

Smith & Smith , a vehicle glass repair company in New Zealand, used Thematic to categorize customer themes and connect them to Net Promoter Scores (NPS). Transportation: From optimizing delivery routes to enhancing passenger experiences, the transportation sector gets smarter with text analytics. A real-world example?

Analytics 62

Analytics Data Net Promoter Score Analysis 62