CSM Magazine

FEBRUARY 19, 2025

Todays customers expect a fast, efficient, and personalized dining experiencean expectation that AI meets through targeted innovations. It ensures seamless communication between customers, kitchen staff, and service teams, making every step of the process more fluid. But AI goes beyond just order-taking.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

InMoment XI

JANUARY 16, 2024

The integration of AI technologies empowers businesses to navigate the evolving landscape of customer service with agility and responsiveness, ensuring sustained success in meeting and exceeding customer expectations. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

ShepHyken

FEBRUARY 25, 2019

3 Lessons From a Customer Service Failure by Jill Schiefelbein. Every interaction is a chance for your employees to communicate the experience that your brand provides. Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”.

Customer Service 92

Customer Service Guest Experience B2B B2C 92

ECXO

SEPTEMBER 4, 2024

By expecting the unexpected, you’re better equipped to turn potential crises into opportunities for positive customer engagement. For instance, if a product recall happens, having a plan in place to communicate clearly with customers and address their concerns can help maintain trust even in a difficult situation.

Customer Experience 156

Customer Experience Airlines Handbook Policies 156

ReviewTrackers

APRIL 17, 2017

Customers expect a positive experience when they dine at your restaurant. Online reviews are a vital source of customer feedback to improve the guest experience. They’re also a key source of information for customers when searching for a restaurant.

Customer Success 62

Customer Success Guest Experience Trends Feedback 62

CSM Magazine

JUNE 5, 2024

The hospitality industry continuously evolves, with customer expectations rising yearly. Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today.

Hospitality 52

Hospitality Trends Industry Hotels 52

Playvox

APRIL 14, 2022

Service standards help to establish positive and effective interactions between a customer and a business. For example, in a restaurant, customers expect a level of promptness, friendliness, service-mindedness, and food-oriented knowledge. Regular training and daily communication reaffirm the gold standard.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78

Happy or Not

APRIL 1, 2025

Whether through in-app surveys, interactive kiosks, or multiple-channel feedback tools, capturing input at the right moment helps organizations improve customer satisfaction and make targeted improvements. If customers take the time to share their experiences, they expect companies to listen, respond, and act accordingly.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

SurveySparrow

JUNE 30, 2023

By empathizing with customers, businesses can anticipate their needs and deliver personalized experiences. #2 2 Consistency: Consistency is crucial in customer experience design. Customers expect seamless experiences across different channels and touchpoints. Where dreams come true”.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

SurveySparrow

JUNE 28, 2023

Implement a closed-loop feedback system: To show customers that their feedback is valued and acted upon, establish a closed-loop feedback system. Also, this involves acknowledging customer feedback, addressing their concerns promptly, and communicating the actions taken to resolve any issues.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

CX University

JULY 31, 2024

Consider any retail establishment – department stores, specialty shops, restaurants, hotels, or airlines – and it’s evident that thousands of employees who interact with customers are essential in delivering the promised experiences. These employees are even trained in subtle communication techniques to engage customers better.

Chief Customer Officer 52

Chief Customer Officer Culture Retail Policies 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Who is doing this right? You guessed it) Amazon.

Exceptional Customer Service 113

Exceptional Customer Service Customer Service Chatbots Hotels 113