Communication Customers Management 
Experience Investigators by 360Connext
DECEMBER 15, 2023
Customer experience is not a fad or a trend or a buzzy phrase. That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience. of customer experience.
Comm100
JULY 3, 2024
Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous benefits that can transform customer interaction dynamics. Unlike human agents, chatbots can offer consistent customer support 24/7 without breaks or downtime.
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InMoment XI
APRIL 25, 2024
Why Reputation Management Matters in the Financial Service Industry? To gain this trust, it is now more important than ever for financial services institutions to implement strong online reputation management initiatives. Creating educational content shows your customers that you value them and that you want them to succeed.
InMoment XI
OCTOBER 25, 2024
This is where restaurant reputation management can be the difference between a new client and a lost opportunity. What is Restaurant Reputation Management? Restaurant reputation management is the process of monitoring, responding to, and addressing feedback from various sources.
Speaker: Jamie Bernard
Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. In this webinar, we'll highlight the critical importance of business and financial acumen in product management. Register now to save your seat!
eglobalis
NOVEMBER 12, 2024
By shifting from a task-oriented to a customer-driven mindset, service teams can foster loyalty, trust, and even advocacy from their clients. Here’s how to go beyond conventional project management to create truly memorable, value-driven client experiences.
SurveySensum
AUGUST 14, 2024
Do you want to improve your customer experience but don’t know where to start? Why not start by talking to your customers? Having a decent conversation with your customers, and taking their feedback might sound basic but it is as important as designing elaborate campaigns. What are the Customer Communication Management Tools?
Speaker: Scott Sehlhorst
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. By investing and focusing on employee engagement, your company will be able to increase productivity, retain top talent, and increase your customers' experience.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? By the end of this webinar, you will know: Which channels of communication customers prefer, and why.
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Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. What are the benefits of outsourcing your customer service? Is your business ready to outsource? What are your next steps?
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. This means you can’t afford to put your customers on hold for long or deliver poor communication. 4th Edition State of the Connected Customer
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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They help others make informed business decisions, all while working to keep agents and customers engaged in positive experiences. Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes.
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