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Top 10 Customer Service Acronyms to Use Every Day

Steve DiGioia

E nd with a fond farewell and an invitation to return. To top it all off, people used to tell 10 people about a bad experience, but now they can post a blog or a video on YouTube and tell thousands of (or more) people. C ommunication – Clearly communicate the process and set expectations. E ye contact.

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Why Customer Support Email Should Be Considered Sacred

Experience Investigators by 360Connext

There were no email or website addresses provided for support. Yet, even with her fractured hand (which she disclosed to the rep), she was instructed to contact the Regus support team herself about the issue via email, which was answered with an automated reply saying someone would satisfy her request within 48 hours. Follow List.

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Lucky Seven! Calabrio Named a Top Workplace Seven Times Running

Calabrio

We are thrilled with this recognition because it shows that our employees believe in Calabrio and feel valued, heard and know that they are our top priority — e ven when we are working at a distance from one another. . In a matter of days, we set up webinars on? We also did n o t forget to have a little fun to combat cabin fever.

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11 TED Talks to Inspire Better Customer Support

Kayako

Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube. Videos to motivate a customer-centric business.

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How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

The world has changed, and the way people communicate has changed along with it. With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Download the chart from this video. ? ? ?. In this PeopleMetrics LIVE!

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A Deep Dive into Conversational Intelligence

InMoment XI

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions. Why is Conversational Intelligence Important?

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Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”

TechSee

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. KDDI Evolva Corporation. Terilogy Co, Ltd.