Communication Effort Score Wireless 
TechSee
JANUARY 7, 2020
Even though 61% of the telcos in question tried to retain their customers after they canceled their contracts — usually by offering a discount or an apology — their efforts were evidently unsuccessful. Instead it suggests that the best way to increase loyalty is by reducing effort. Enhancing customer retention in the telecom industry.
CX Accelerator
APRIL 11, 2018
At its very core, the work of Customer Experience (CX) is the timely effort of collecting customer data and solving relevant problems over the long run. Karin's developed this FREE communication tool (you can download here) to help you have weekly discussions with your employees to be sure everyone is focused on what matters most.
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AWS Machine Learning
SEPTEMBER 20, 2024
Customers like Deriv were successfully able to reduce new employee onboarding time by up to 45% and overall recruiting efforts by as much as 50% by making generative AI available to all of their employees in a safe way. Positive feedback can lead to increased retention, better performance, and a more positive work environment.
TechSee
APRIL 10, 2019
According to Forrester’s CX Index scoring system, telcos that increase CX score by one point will generate an additional $3.39 To highlight the importance and overall value of focusing efforts and investments in CX initiatives, we’ve compiled a short list of successful projects by leading providers in the telecom industry.
CX Accelerator
APRIL 11, 2018
At its very core, the work of Customer Experience (CX) is the timely effort of collecting customer data and solving relevant problems over the long run. Karin's developed this FREE communication tool (you can download here) to help you have weekly discussions with your employees to be sure everyone is focused on what matters most.
CSM Magazine
DECEMBER 5, 2022
Spectrum is a leading cable TV, internet, telephone, and wireless services company. They are owned by Charter Communications, with headquarters in Stamford, Connecticut, U.S. Spectrum came 5th in the 2022 ACSI customer satisfaction study with a score of 63/100. Charter Communications, Inc. Examples of poor service.
Beyond Philosophy
SEPTEMBER 13, 2016
Informal communication programs can work, if and because both stakeholder groups feel they are getting information and advice from individuals and entities they know and trust. Be both strategic and tactical. Seek to leverage and influence, not control.
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