CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Brands 52

Brands Management Social Media Gamification 52

Forrester's Customer Insights

JULY 8, 2024

Over the past four years, marketers have navigated unprecedented change in the B2B event sector as first the pandemic and then inflation impacted their plans.

B2B 61

B2B Trends Survey Marketing 61

Kustomer

MARCH 31, 2022

Messaging is becoming essential to solve customer issues on-demand, and as a way to build lasting relationships — on channels that customers use every day to communicate with their family and friends. Click here to register and receive event updates. Almost every aspect of the way we shop, sell and connect is evolving.

Consumers 98

Consumers Connections Loyalty Customer Expectations 98

SurveySparrow

JUNE 3, 2022

So, you’re planning this killer event, and you need to know what your audience is thinking. Well, pre-event survey questions are a great place to start. In this article, we will: Learn what a pre-event survey actually does. Types of pre-event survey questions + a pre-event survey template you can steal. Having fun.

Survey 52

Survey Conference Entertainment Communication 52

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. A critical element of your event’s success lies in the visual appeal of your Facebook event cover photo. Where will your Facebook event photo appear?

Social Media 59

Social Media Engagement Guidelines Tips 59

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Video Meeting 98

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 127

Communication Strategy Metrics Customer Retention 127

Totango

JULY 22, 2022

By utilizing this module, as well as our Engage Key Stakeholders SuccessBLOC , you will have the tools you need to effectively communicate with your customers, delivering the right messages at the right time. Now more than ever, you need to make the necessary changes to keep up with delivery and communication of value to your customers.

Communication 103

Communication NPS Case Study Metrics 103

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Strategy Chatbots Customer Journeys 118

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. The BIG Ready, hosted by the Productivityist Mike Vardy , is an annual event helping attendees to start their year, their project, their hobby, etc. ” Ouch.

Communication 104

Communication Conference Exercises Tips 104

CSM Magazine

MAY 2, 2024

Automated communication systems are designed to streamline and improve communication processes in businesses, especially for those that handle a large volume of customer interactions. They also ensure consistency in communication, avoiding human errors that can lead to misunderstandings or missed opportunities.

System 52

System Communication Financial Software 52

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 64

Communication Multi-Channel Culture Social Media 64

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Tune in to this CX Pulse Check as we uncover the vital role of communication in driving customer experience transformation. Tamsen Webster, founder of the Message Design Institute, sits down with Jeannie Walters to reveal how communication missteps often hinder change, drawing insights from Tamsyn’s latest book.

Banking 143

Banking Customer Centricity Culture Communication 143

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

ECXO

NOVEMBER 11, 2024

Sales teams can utilize customer relationship management (CRM) systems, data analytics, and automation tools to streamline processes and enhance communication. For example, when the sales team communicates customer feedback to marketing, it can result in targeted campaigns that resonate with the audience.

Loyalty 334

Loyalty B2B Multi-Channel Training 334

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication? If you’re on the lookout for a comprehensive, effective business solution, the Enterprise Video Platform (EVP) ticks all the right boxes.

Video 52

Video Communication Training Social Media 52

Magellan Solutions

JUNE 27, 2019

This mega technology event presents “technologies that help ICT companies evolve and maintain a competitive edge in the communications and digital world,” the description on their website read. Meanwhile, the Department of Information and Communications Technology (DICT) assisted the Philippine delegation during the event.

Call Center 75

Call Center Contact Center Government Conference 75

CSM Magazine

MARCH 30, 2020

Wherever you’re working, what’s most critical is how and what is communicated by the business leaders to their teams. Develop a Unified Communication Model . You need to communicate early and often with all your key stakeholders throughout this crisis. Communicate Timely and Often. Involve Key Stakeholders .

Communication 119

Communication How To Government Policies 119

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Hotels 88

Hotels Connections Travel Engagement 88

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. What type of events do you usually plan? Increase Your Potential. Offer Variety.

Measurement 52

Measurement Customers Tips Communication 52

CSM Magazine

SEPTEMBER 18, 2019

Next week our power Breakfast Panel looks at the shift towards self-service, tracking and real-time two-way communications. Localz believe this is the first event focused on how Uber is impacting service communication. Localz are the global team responsible for aligning service communications with uber.

Self Service 74

Self Service Retail Communication Consumers 74

SmartMessage Blog

JUNE 6, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 52

Communication Marketing How To Multi-Channel 52

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

CSM Magazine

APRIL 7, 2021

Companies and individuals alike had to scramble to find new ways of communicating with each other during lockdowns. Remote working has forced virtual communication to rapidly expand and improve to keep up with the increased need. We took a look at some of the top ways that you can run a successful event.

Company 52

Company Tips Meeting Conference 52

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

Sports 142

Sports Customer Experience Hospitality Retail 142

InMoment XI

NOVEMBER 7, 2024

Over 80% of CRM leaders say that AI and automation make customer communication more personalized. This enables more relevant and targeted communication. This data-driven approach can help product teams make more informed decisions about future product features and communications.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. The integrated Messaging platform merges communications channels into one place to improve efficiency.

Communication 59

Communication Chatbots Conference Customers 59

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

Communication 83

Communication Social Media Sports Telecommunications 83

Kayako

NOVEMBER 18, 2015

How do you go about communicating this properly to your customers? Communicating throughout and keeping customers informed. If you have assigned responsibility ahead of time, it will be easier for everyone to know what they need to do in the event of a crisis. And someone in the middle helping the two teams communicate.

Communication 120

Communication Customers Meeting Study 120

Ecrion

JULY 15, 2019

Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.

Communication 62

Communication Trends Conference Video 62

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe! As the decade moved on, the search for ‘gold’ has become tougher and tougher.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Comm100

OCTOBER 24, 2023

One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. However, its implications are profound.

Omni-Channel 250

Omni-Channel Multi-Channel Chatbots Touchpoint 250

Quadient

MAY 20, 2022

Is it time to Evolve Your Communications to the Cloud? Quadient’s vision for the future of communications is about simplicity. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. Individual events often demand immediate communication.

Communication 52

Communication Guidelines Roadmap Healthcare 52

InMoment XI

JUNE 30, 2022

These frontline employees need strategic communication. It’s a tricky job to keep these employees engaged, but it’s possible with the right communication and action plan. . Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here !

Customer Experience 396

Customer Experience Employee Engagement Customer Retention Communication 396

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52