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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!

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Unlocking Efficient Communication – The Advantages of Chatbots

Comm100

This ensures that they can access relevant customer data, making interactions more informed and effective. The post Unlocking Efficient Communication – The Advantages of Chatbots appeared first on Comm100. Seamless integration Chatbots are designed to integrate smoothly with existing customer service systems and CRM software.

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Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

Use both formal methods (like surveys) and informal touchpoints (such as regular check-ins) to gather ongoing feedback. Leaders who encourage cross-functional communication ensure their service teams have the full context of client interactions, which can reveal additional opportunities to exceed expectations.

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Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study

BlueOcean

By developing a custom Zendesk IVR integration for a global communications leader, Blue Ocean eliminated manual data entry, reducing average handle time by 53 seconds and boosting customer satisfaction ratings by 34%. Streamlining this process would improve all of these areas. Schedule a call to discuss your custom IVR integration needs.

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Crafting Digital Communication Experiences Your Customers Will Love

Speaker: Hillary Curran, Head of Customer Experience, Guru

Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT

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Customer Journey Mapping Examples: 4 Use Cases to Inform Your CX Strategy

Experience Investigators by 360Connext

It was easy to fix and those customers immediately engaged more with the communications they did receive. A financial services company found their customers were receiving communications with different acronyms for the same process! Competitive information is not just about what your competitors are doing.

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AI in the Workplace: Transforming Customer and Employee Experience

eglobalis

AI applications in the workplace range from advanced data analytics and predictive maintenance to sophisticated communication tools and personalized employee support systems. Well-trained employees can better understand and meet customer needs, providing personalized and informed interactions that enhance the overall customer experience.

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Improve Contact Center Outcomes with Key Insights

They help others make informed business decisions, all while working to keep agents and customers engaged in positive experiences. Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Enhance team cohesion, improve communication, and boost collaboration in a virtual environment. From virtual training tools to communication platforms and performance tracking systems, you'll be equipped to provide an exceptional new hire experience.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.