eglobalis
NOVEMBER 5, 2024
Brian Solis’s journey is one of consistent foresight and evolution, making him one of the most impactful voices in the fields of digital transformation, customer experience, and innovation. His work focuses on advising enterprises on digital and business innovation, guiding them through the complexities of a fast-evolving digital landscape.
eglobalis
NOVEMBER 3, 2024
Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.
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eglobalis
JANUARY 20, 2025
Successful companies like Salesforce, Bosch, Siemens, and others demonstrate that loyalty is cultivated through seamless communication, problem-solving, and proactive support. Implementing advanced AI-powered agents for seamless communication is another advisable step.
ECXO
NOVEMBER 25, 2024
Challenges: ROI is inherently speculative, especially for innovative features. Transparent Customer Communication: Building Trust Communicating decisions effectively—whether a request is approved or declined—is essential for preserving trust. Feature requests are not just data points; they’re stepping stones to innovation.
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
eglobalis
NOVEMBER 12, 2024
Leaders who encourage cross-functional communication ensure their service teams have the full context of client interactions, which can reveal additional opportunities to exceed expectations. Tailoring interactions—from language choice to communication frequency—demonstrates an understanding of the client’s unique preferences and personality.
eglobalis
NOVEMBER 26, 2024
Without real solutions, quality communication, and a relentless focus on client outcomes, empathy is nothing more than a buzzword. Example: Siemens in Asia Siemens faced challenges with direct verbal communication in Japan, where local norms value discretion. Introduction: Can loyalty, adoption, or growth be built on empathy alone?
Speaker: David Bard, Principal at VP Product Coaching
In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development!
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Then, with teams communicating asynchronously, innovation can suffer as well. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky.
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