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NBA’s Oklahoma City Thunder CLICKs With Its Fans

Experience Matters

I attended last night’s Oklahoma City Thunder game to participate in a ceremony awarding the NBA team’s partners with a CX Innovation Award from the Customer Experience Professionals Association ( CXPA.org ). They collectively help the Thunder achieve its mission to be “the most FAN-centric organization in professional sports.”

Sports 308
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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

His goal: “Treat our fans, employees, and players better than any team in sports.” Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. Hall was extremely passionate about customer experience.

Culture 313
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Head of Fan Experience at Fanatics Shares Why Employee and Customer Experience Go Hand in Hand

Customer Bliss

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What does the communication look like? How is the site experience?

Sports 197
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Adopting CX Innovation: How to Overcome the Challenge

TechSee

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption. Customers receive a simple SMS – a method of communication that everyone has.

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Adopting CX Innovation: How to Overcome the Challenge

TechSee

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption. Customers receive a simple SMS – a method of communication that everyone has.

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5 Proven Strategies for Retaining iGaming Players 

Comm100

Live chat has become the gold standard for quick, effective communication, surpassing other channels in response time, accessibility, and personalization. Live chat offers a real-time communication channel that reassures players by providing instant support in high-stakes situations.

Strategy 130
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Why Customer Experience Success Requires A Great Employee Experience

Experience Investigators by 360Connext

How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. It’s a healthy cycle that inspires innovation. Communicate your CX Mission and values early and often. It can be effective to pair new hires with CX innovators who can serve as mentors. Optimize the candidate experience.