Communication Multi-Channel Touchpoint 
InMoment XI
OCTOBER 30, 2024
Clear communication and self-service tools are crucial to their satisfaction. Life insurance customer experience : Life insurance customers need clear, simple communication about policy terms. They appreciate proactive communication on potential risks like weather hazards. It gives insurance brands a leg-up on the competition.
InMoment XI
DECEMBER 10, 2024
It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. This is where you must communicate your product’s or service’s long-term value.
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InMoment XI
NOVEMBER 22, 2024
As a result of its personalized, two-way communication, this method helps collect insightful feedback. You can use InMoment’s social listening tool to track relevant keywords and conversations across your social media channels. As a result, the platform provides community-driven insights into product improvement.
InMoment XI
JULY 5, 2022
How do I communicate with guests about their experience in a way that works for them? Ensuring brand loyalty requires creating a high-quality, consistent experience at every touchpoint to answers questions like: How can I engage the guest in a friendly, authentic way? How do I turn negative guest experiences into positive ones?
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.
Comm100
OCTOBER 24, 2023
One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. However, its implications are profound.
ECXO
JULY 10, 2024
AI can mitigate survey biases by covering all customers and using operational data to generate insights, facilitating communication within the company. Building a Customer-Centric Culture Creating a 360-degree feedback system involves: Multi-Channel Feedback Collection : Capturing diverse perspectives across touchpoints.
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