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Exploring the Impact of COVID-19 on Customer Behavior

BlueOcean

What do mattress sales, wildlife populations, and peak customer service times all have in common? Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. As we mentioned, this led to a surprising increase in mattress sales.

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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. Service Cloud ranges from $75-$300/user/month.

Software 143
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Strategic customer success: minimizing post-sale chaos with Tim Conder.

ChurnZero

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered. Here’s the webinar in full.

Sales 52
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3 Industries That Need Multilingual Call Centers

Magellan Solutions

Multilingual call center services provide assistance in multiple languages to maximize the efficiency of communication for businesses of all sizes. A reliable multilingual customer service would effectively smooth out communications from anywhere in the world. Tourism Industry. What are Multilingual Call Center Services?

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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is an “Ex-Disney Guy” and Customer Experience Coach. Marsha Collier Tweet to @MarshaCollier. Sue Duris Follow @SueDuris.

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Demand Shock

C Space

This is not only hard to manage and bad for sales – as the photos of empty shelves in supermarkets and online recipes for DIY hand sanitizer are starting to show. Companies who get their core customer and a have an open line of communication with them can respond to market changes in ways that are relevant to their customers.

Tourism 59
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Favorite Customer Service Providers of the Year Announced

CSM Magazine

All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the People’s Choice Awards. Leisure & Tourism: Travelzoo. Telecommunications: Loop Communications. Healthcare/Pharma: Zelis Payments.

Tourism 40