Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. A big part of my role has always been change management, and communication is key to that. We aim to do that through our government social media.

Social Media 52

Social Media Government Customer Care Transportation 52

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? Social media channels are bustling with news.

Communication 83

Communication Social Media Sports Telecommunications 83

Comm100

NOVEMBER 27, 2017

What the media saw was a company that had nailed all of the elements of the perfect public apology: it was remorseful, concerned with its customers, listening, communicative, and taking action. The incident made Domino’s one of the first companies to take a major hit thanks to social media. Source: YouTube.

Social Media 381

Social Media Video Effort Score Advertising 381

Russel Lolacher

SEPTEMBER 3, 2020

Whether it’s for web sites, printed materials or the various multimedia and social media platforms you operate to engage with your customers, or the internal channels of communication to connect with employees, the need to create just never seems to diminish. This is just to demonstrate what could be done.

Video 123

Video Transportation Social Media Infographics 123

Comm100

FEBRUARY 15, 2022

The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more. Social media engagement for customer support. Uber is one easy example.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Thematic

MARCH 26, 2025

Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. Social media comments – A raw and honest source of feedback shared in real time. Community engagement – Announce updates on forums and social media to re-engage users.

Feedback 62

Feedback Social Media Analysis Survey 62

Horizon CX

DECEMBER 1, 2023

Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. The company’s focus on electric vehicles and sustainable transportation aligns with the growing awareness of environmental issues among customers.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

Kustomer

NOVEMBER 4, 2020

Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. The transportation industry is waiting in anticipation as automated cars threaten disruption. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI.

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. This takeaway supports another well-established finding that word-of-mouth communication favors the positive. If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things.

Transportation 179

Transportation Study Survey Consulting 179

CSM Magazine

SEPTEMBER 16, 2022

Organisations should build on pandemic CSR social media messaging to retain customer trust in times of crisis. The sample included 20 from the technology sector, 18 from medical and health, 15 from financial services, 13 from transportation and services, 11 from retailing and the remainder from a variety of other sectors.

Transportation 98

Transportation Social Media Study Communication 98

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. However, Musk is still very active on social media, taking up any flagged issue in no time to ensure customers benefit from the best experience possible. Just like Steve Jobs, Elon Musk told a story that was aspirational and resonated with people.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Thematic

JANUARY 16, 2025

Whether it’s reviews, emails, or social media posts, does it feel like you’re barely scratching the surface of what customers are truly saying? Imagine having a tool that transforms the endless flow of customer reviews, emails, and social media comments into actionable insights. What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. This takeaway supports another well-established finding that word-of-mouth communication favors the positive. In particular, it has implications regarding reviews, social media, and customer research. .

Transportation 348

Transportation Study Survey Consulting 348

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

DCX

DECEMBER 3, 2024

By the 2000s, companies like Apple reimagined the mobile phone, creating the smartphone—an all-in-one device for communication, computing, and entertainment. Yet, the birth of the World Wide Web transformed how we live, work, and communicate, and now it's impossible to imagine life without it. New to DCX?

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

Win the Customer

OCTOBER 5, 2017

One way to help yourself out with this is to secure reliable transportation. Just like employed professionals, business owners should be using the social media networking site LinkedIn heavily. Keep Your LinkedIn Profile Active.

Transportation 99

Transportation Conference Social Media Travel 99

ReviewTrackers

MARCH 6, 2017

Just like in retail, travel and transportation, financial services , automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. Vanguard Communications ). 62 percent of survey respondents said they turn to online reviews as the first step to finding a new doctor.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 65

Transportation Government Travel Social Media 65

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 65

Transportation Government Travel Training 65

BirdEye

APRIL 6, 2023

Freelance writing Even with all the technology that has transformed our everyday lives, written words still drive communication between people and businesses. You can also sell your products on social media. Success in this venture requires strong communication skills and an understanding of the job search and hiring process.

Insurance 98

Insurance Social Media Transportation Consulting 98

BirdEye

MAY 4, 2021

Ride-hailing apps allow users to find reliable transport with just the click of a button. Facebook: Facebook is not only the largest social media network, it’s also the second-biggest review site (right behind Google). Here are a few tips to give patients the seamless communication experience they’re looking for.

Healthcare 105

Healthcare Strategy Marketing Social Media 105

Amity

SEPTEMBER 18, 2018

What is their transportation situation? Use your content marketing to communicate your message to the customer. Effectively communicating your brand’s message will require solid writing skills. You can include information about things like their occupation, hobbies, and worldview. What do they do for work?

Loyalty 88

Loyalty Marketing Infographics Transportation 88

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Have a strong customer service strategy and different features in place, such as an active contact center, an email help desk, AR and video assistance , as well as 24/7 social media support and a live chat. ViiBE Blog. CRM , Customer experience.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

Forrester's Customer Insights

SEPTEMBER 21, 2014

Chinese people are hypersocial in their lifestyle and daily work, and Forrester forecasts that 681 million of them will be using social media by 2019. Online Chinese are actively engaging with brands and companies on social media: 29 brands or companies on Sina Weibo and 32 brands or companies on WeChat on average.

Social Media 53

Social Media Airlines Transportation Travel 53

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Adam Toporek. Bill Quiseng. Show podcast and a regular contributor to Forbes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

JANUARY 24, 2023

For example, in the transportation industry, there is more urgency because the issues customers are trying to solve (such as changing a flight) may need to be resolved in minutes, not hours. Text-based communication is an efficient way to manage a large influx of customer support requests.

Transportation 66

Transportation Social Media Analytics Advertising 66

BirdEye

JUNE 22, 2023

They’re social: Almost 50% of the world population is now online and use the medium to express opinions and share experiences online. So, most customers can be expected to engage with their favorite brands and product lines on social media. Monitor interactions on your social media platforms.

Case Study 98

Case Study Social Media Loyalty Customers 98

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Adam Toporek. Bill Quiseng. Show podcast and a regular contributor to Forbes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

DECEMBER 1, 2020

This search for alternative methods of response is one of the reasons why live chat is growing exponentially, quickly overtaking voice calls, social media and email as the preferred method of communication. According to Techjury , 75% of people prefer live chat over any other channel.

Automotive 69

Automotive Transportation Social Media Insurance 69

Clarabridge

OCTOBER 23, 2015

Social media has made it easy for people to vent about bad service. Let’s take a look at the industries that are most important to take on social customer service. Telecoms are in high demand of social customer service. should truly lead the way to ensure they’re at the forefront of customers’ social media spheres.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

Win the Customer

DECEMBER 8, 2015

The less-is-more attitude has been adopted by this generation, who also appreciate straightforward communication and transparency. You can sort and present your information with more ease through infographics, which are more commonly liked and shared on social media compared with other content. Content Categories.

Infographics 52

Infographics Company Marketing Social Media 52

CSM Magazine

APRIL 11, 2024

Local Amenities : Explore the amenities, schools, transportation, and other factors affecting the property’s desirability. Prioritize these aspects so you can communicate them effectively with the other party. Effective communication is vital to successful negotiations.

Strategy 52

Strategy Social Media Video Transportation 52

TechSee

JUNE 25, 2019

Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. Emotion analytics.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Ecrion

SEPTEMBER 1, 2020

It will also help in providing more personalized communications to customers, which makes it a notable AI trend for 2020. Learn the 11 Communication Trends to Follow In 2020. Amazon Robotics creates learning robots that find and transport goods at Amazon warehouses. Augmented Reality Apps Are on the Rise. CCM Buyer's Guide.

Trends 105

Trends Infographics Healthcare Technology 105

ViiBE Blog

AUGUST 2, 2021

Automotive , Construction , Energy , Insurance , SMB , Transport. Primarily, automation can take your business communication, both internal and external, to another level by using the database of past, present, and potential clients, and leveraging the customer knowledge base to create personalized and rapid multichannel communication.

CRM 52

CRM Call Center e-support Social Media 52

NetBase

OCTOBER 3, 2018

The problem for modern brands isn’t issues cropping up – it’s how quickly social media turns small problems into viral catastrophes. The good news is, social media is also the solution – or more specifically, Social Media Analytics is. Social Media Tools for Brand Health and Crisis Survival.

Analytics 60

Analytics Social Media Management How To 60

DCX

SEPTEMBER 29, 2024

We'll explore the new frontiers of strategic decision-making in the AI era, witness the debut of AI cashiers in Moscow's metro, and discover a cure for presentation panic that's transforming anxious executives into confident communicators. Scott Ramey , a former Fortune 500 executive, offers a new approach to powerful communication.

e-support 86

e-support Customer Centricity Apparel Leadership 86