Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What does the communication look like? How is the site experience?

Sports 197

Sports Customer Experience Travel B2C 197

Experience Investigators by 360Connext

APRIL 24, 2017

If CX were an Olympic sport, it would be gymnastics. Seriously, one day you’re reviewing communications because the CEO realized they actually go to customers. 217: Jill Schiefelbein, Dynamic Communication. Communication Prowess. Whatever information you gather has to be communicated in ways to make change.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. What does the internal communication strategy look like? Don’t wait for that!

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Experience Investigators by 360Connext

APRIL 27, 2021

Before jumping into tactics: Know what success looks like and communicate it across the organization. Make a note and then communicate these quick wins. Maybe there is great brand marketing before the sale but lackluster customer communications following the purchase. Personalize your communications.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

CX Accelerator

FEBRUARY 2, 2020

each for psychology and communication, and economics represents 5.5%. Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

InMoment XI

FEBRUARY 8, 2023

CX success also hinges upon appointing a leader who is an effective communicator and can sell a vision, create alignment based on shared business goals, and curate a shared understanding of customer needs, expectations, and journeys.

Sports 221

Sports Financial ROI Leadership 221

Comm100

DECEMBER 10, 2024

Live chat has become the gold standard for quick, effective communication, surpassing other channels in response time, accessibility, and personalization. Live chat offers a real-time communication channel that reassures players by providing instant support in high-stakes situations.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

Totango

MAY 7, 2024

You might set the following responsibilities: This model encourages two-way communication between CSMs and AEs and visibility for team leaders. Whether on the phone, in person, or via voice notes, verbal communication is far more collaborative than hiding behind Slack DMs, texts, and emails. Use your words Talk to each other!

Sports 103

Sports Sales Strategy Net Promoter Score 103

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Handbook Case Study 71

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. OptiLive is a cutting-edge solution from Optimove that enables sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 59

Sports CRM Gamification Tips 59

AWS Machine Learning

MARCH 14, 2025

The first is our orchestration container, which not only handles the communication between Amazon Bedrock Agents and end users, but also orchestrates the workflow that enables tool execution. Outside of work, he enjoys sports, lifting, and running marathons.

Groups 123

Groups Sports CRM Tools 123

Optimove

DECEMBER 18, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 9 Takeaways for LATAM Betting Operators Needless to say, iGaming and sports betting market in Latin America is booming.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Lumoa

FEBRUARY 6, 2018

It starts inside the business - communicate, communicate, communicate and educate, educate, educate. Are there efficient processes in place for analyzing customer data or communicating customer insights? Listen more, understand their pain points, validate ideas and co-create with your customers.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

Communication 83

Communication Social Media Sports Telecommunications 83

Experience Investigators by 360Connext

JUNE 13, 2018

They wore crowns, had expressions, and even sported jewelry! Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. It’s difficult to over communicate when it comes to customer issues.

Customer Service 152

Customer Service How To Sports Communication 152

Comm100

SEPTEMBER 7, 2017

To further reduce first contact resolution, here we offer 12 essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. A lot of good communication principles applied to other settings are transferrable skills in customer service as well.

Sports 164

Sports Average Handle Time Call Center Customer Service 164

Experience Investigators by 360Connext

MARCH 5, 2024

How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. Communicate your CX Mission and values early and often. Each department is a partner to your CX team so you can address the many opportunities to improve the customer experience. Optimize the candidate experience.

Employee Experience 260

Employee Experience Customer Experience Customer Journeys Net Promoter Score 260

Kayako

MARCH 21, 2022

Sports affiliations are one example. Valuable areas to focus team training include persuasive speaking, clear communication, a bias for positive language, effective listening, time management, and specific product or service knowledge. Humans are social creatures by nature. We want to feel heard, seen, and valued. Kayako’s Single View.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Optimove

JUNE 12, 2024

” This report provides an in-depth analysis of European bettors’ wagering intentions and communication preferences. The insights are invaluable for sports betting sites aiming to optimize their offerings, enhance player experiences, foster loyalty, and promote responsible gambling practices. Download the full report here.

Sports 52

Sports Report Analysis Loyalty 52

CloudCherry

JULY 5, 2019

I played the sport for 12 years and found that I love to coach just as much as I love to play. It is impossible for a company to build this type of relationship with a customer if there is no communication. In sports, you never reach perfection. I have been coaching high school lacrosse for 4 years now.

Sports 150

Sports Effort Score Measurement Customer Experience 150

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

Michelli Experience

FEBRUARY 6, 2018

You will see that I didn’t mention the name by which people typically refer to the season-ending major sporting event where commercials play a central role. There are so many lessons, one could extrapolate from all 52 commercials slotted in that major sporting or might I say major advertisement event! Want to Learn from Them All?

Customer Experience 133

Customer Experience Sports Advertising Social Media 133

Experience Investigators by 360Connext

MARCH 5, 2018

Are you treating customer experience like a sport? We’re assuming our education and communication styles are correct. Stop treating #CX like a sport! Are people in your organization who deliver the experience expected to start “winning at CX” in some way? What do I mean about CX as competition? Click To Tweet.

How To 161

How To Sports Leadership Customer Experience 161

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Employee Engagement Conference 93

Michelli Experience

OCTOBER 17, 2017

In essence, leadership is a full-contact sport. Leadership involves high levels of human interaction and effective communication. Lead Contact.

Interaction 203

Interaction Technology Leadership Consulting 203

Kristina Evey

NOVEMBER 20, 2017

But, the reason I bring up the regatta is how essential teamwork is in the sport of crew. I know, I know, teamwork is in all team sports. We caught the last part of the colors and the temperatures were crisp and best of all… NO RAIN. There are owners and CEOs, middle management and front line staff.

Customer Experience 245

Customer Experience Sports Customers Customer Journeys 245

BlueOcean

MARCH 19, 2024

Build your process and your plan with transparency and communication as the cornerstones on which all success will be built. Effective Communication: Transparent communication is critical throughout the transition process. Clear your internal barriers before you complete the RFP process. Yes, Legal, we’re looking at you.

Customer Care 177

Customer Care How To Sports Case Study 177

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Alvin is based in Florida with his wife and five kids.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. Why Customer Service Matters in Sports Betting Because of the competition within the sports betting world, brands have to provide much more for the bettor beyond a set of attractive odds.

Sports 52

Sports Loyalty Multi-Channel Brands 52

C3Centricity

APRIL 3, 2019

She’s been buying our brand for over two years because it satisfies her children’s hunger when they get in from playing sports. GOOD ANSWER : Our total budget is AAA of which BBB goes on communications and promotions. That makes them happy and she then feels proud of being a good Mum. HOW MUCH ARE OUR CUSTOMERS WORTH TO US?

Marketing 277

Marketing How To Advertising Brands 277

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back. What Makes Customer Service Crucial for Sports Betting Apps?

Sports 52

Sports Customer Service Chatbots Trends 52

BlueOcean

JULY 16, 2019

Sports, music, movies, and even current events – these cultural touchpoints are shared across the US and Canada. One of the biggest fears of offshoring is a breakdown in communication and understanding of specific business practices and etiquette. You’ll share cultural similarities.

Contact Center 174

Contact Center Sports Culture ROI 174

CX Accelerator

FEBRUARY 2, 2020

each for psychology and communication, and economics represents 5.5%. Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds.

Customer Experience 182

Customer Experience Customer Journeys Tourism Exercises 182

Customers That Stick

DECEMBER 18, 2014

My first full-time job as a public school teacher was no different; communication is the key to success. book, movie, sporting event, relationship, travel). Parents have expectations that the teacher will enable their kids to progress at an acceptable rate.

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

CX Accelerator

FEBRUARY 3, 2018

There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. This post will introduce you to the basics of DiSC theory; explore how it enhances communication skill for agents, as well as recommending next steps to start using DiSC with your team.

Interaction 140

Interaction Customer Service Sports Exercises 140