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Webinar recording: Telecom increases revenue and NPS® with data-driven CX programs

Centriam Customer Experience Lab

A customer experience transformation is underway at Cable & Wireless, a $3.6 During this recorded webinar, Alvin Stokes, senior vice president of customer experience at Cable & Wireless Communications, shares how this transformation led to a dramatic increase in revenue and NPS® for Cable & Wireless.

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Seven technologies to improve customer service in SMBs

Vonage

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Wireless and mobile.

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Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation

Customer Bliss

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Don’t be afraid to invest in technology to get the job done more effectively.

Wireless 180
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Five strategies to improve customer experience in telecoms

TechSee

It has also implemented customer-focused programs where staff support subscribers throughout their order journey, reducing complexity and improving overall communication. It rolled out remote customer assistance technology, powered by AI and AR, that allows agents to see exactly what the customer sees. Power’s 2018 U.S.

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Too Big To Care? Why Mega-Mergers Threaten Us

Beyond Philosophy

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. Airlines, technology, retail (on and offline), and even hospitals have been merging over the past twenty years. The Communications Workers of America, the union for telecom workers, predicts a loss of 20,000 U.S. wireless landscape.”

Wireless 113
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When should you upgrade your payment terminal?

BirdEye

For now, here’s a fun fact – the first credit card reader was created in 1979, and the majority of terminals today still use that original technology. Wireless payment terminal. Your terminal doesn’t recognize the latest payment technology. They run a transaction and print a receipt — that’s it.

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When should you upgrade your credit card terminal?

BirdEye

For now, here’s a fun fact – the first credit card reader was created in 1979, and the majority of terminals today still use that original technology. Wireless credit card terminal. Your terminal doesn’t recognize the latest payment technology. They run a transaction and print a receipt — that’s it.