GetFeedback

FEBRUARY 12, 2019

Joseph Kubon, Director of Cloud Solutions at SWBC says : We’re excited to use SMS Invitations to communicate with our customers on a whole new channel. Transportation Feedback: When someone concludes a flight or ride, ask about their experience. Want to learn more? Check out our demo video to see SMS Invitations in action.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

CSM Magazine

JANUARY 28, 2025

Another frequent segment for outsourcing is transport and logistics. Often, even large companies prefer not to bother with purchasing transport and providing their logistics. Mass communications are often outsourced – even those companies that have their own marketing and advertising departments work with agencies.

Transportation 52

Transportation Call Center Competitive Advantage Advertising 52

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Customer service in the auto transport industry can be improved by implementing a customer-centric approach, offering clear communication, providing regular updates, and promptly addressing any concerns.

Transportation 52

Transportation Customer Satisfaction Industry Strategy 52

ijgolding

SEPTEMBER 25, 2018

Those who have never travelled extensively for the purposes of work, typically envisage business class flights, champagne in cut crystal glasses, door to door luxury chauffeur driven transport and top-class hotels with Michelin star restaurants. The reality is a rather long way from this perception.

Travel 247

Travel Hotels Customer Journeys Transportation 247

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.

Communication 83

Communication Social Media Sports Telecommunications 83

InMoment XI

AUGUST 2, 2022

When you segment your audience based on accurate demographic data, you can advertise and communicate with each group according to their preferences and values. A lot of people in the city don’t drive a car and instead use public transportation, but others that live in the country desperately need their vehicles to get to their jobs every day.

Advertising 221

Advertising Transportation Groups Analytics 221

BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. Constant and Effective Communication. Setting Realistic Expectations.

Contact Center 156

Contact Center Gamification Transportation Travel 156

ijgolding

JUNE 5, 2017

Young and old had been standing for almost an hour with not a single communication as to why we were still in the departure hall and not checked in. There was NO communication at all throughout the experience – thirty minutes after departure is not acceptable. Then fifty. That was it.

Airlines 164

Airlines Travel Hotels Transportation 164

Kerry Bodine

SEPTEMBER 7, 2017

We also had one finalist that was a collaboration between students and new graduates to develop a user-centered design process and future forecasting methodology for the Royal Bank of Scotland.

Hospitality 120

Hospitality Transportation Conference Government 120

ijgolding

AUGUST 6, 2018

As the core purpose of any passenger transport company should be underpinned by achieving the most fundamental need of their customers, this fact is not surprising. Last year, I had the pleasure of meeting a senior leader from a passenger transport company in the UK. A rather important customer need.

Customer Experience 148

Customer Experience Travel Transportation Airlines 148

CSM Magazine

MARCH 4, 2025

Routing returned items directly to the nearest fulfillment center, minimizing transportation delays and costs. Communicate with Customers Create easy-to-understand returns policies and keep your customers informed at every stage of the process. WAMS can streamline this by: Partnering with local couriers for faster returns processing.

Management 52

Management Transportation Policies Retail 52

ijgolding

DECEMBER 11, 2017

Despite this I could easily find my way around the city, and public transport. You might find the dishes from a restaurant menu presented in the window which you can use to communicate your order (nearby Osaka is known for its replica food industry!). Beth started out in internal communications, journalism, and knowledge management.

Customer Experience 166

Customer Experience Travel Transportation Training 166

NICE inContact

FEBRUARY 16, 2016

A few short decades ago handling the daily communications and operations of the workplace was completely different. If you wanted to meet with a team on the other side of the country, you booked flights, accommodations, and local transportation to get all the attendees in the same room.

Transportation 120

Transportation Exercises Conference Communication 120

Russel Lolacher

SEPTEMBER 3, 2020

Whether it’s for web sites, printed materials or the various multimedia and social media platforms you operate to engage with your customers, or the internal channels of communication to connect with employees, the need to create just never seems to diminish. Now keep in mind, not all new pieces of content are needed or possible.

Video 123

Video Transportation Social Media Infographics 123

Wired and Dangerous

JULY 14, 2020

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? And, what would their choice communicate about how you deliver customer service?

Transportation 91

Transportation Loyalty Innovation Customer Service 91

BlueOcean

MARCH 20, 2017

If someone is working from home due to mobility or transportation issues – a requirement to come to the office to be trained could be a barrier. Through the use of SIP technology, communications tools (in our case Cisco’s Jabber) can support rich media, and real-time communication. Our contact center is built on that.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

CX Journey

AUGUST 15, 2018

The audience was transported and mesmerized! I noted that, through storytelling , the docent had power over the audience! Through storytelling, he. Through storytelling, he. They allow you to deliver a message in a way that engages the audience, helps them understand the characters in play, and, hopefully, inspires them.

Customer Journeys 90

Customer Journeys Transportation Roadmap Consulting 90

Horizon CX

DECEMBER 1, 2023

Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. The company’s focus on electric vehicles and sustainable transportation aligns with the growing awareness of environmental issues among customers.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

InMoment XI

SEPTEMBER 25, 2024

By leveraging complex algorithms, machine learning techniques, and vast amounts of linguistic data, NLP aims to bridge the gap between human communication and computer understanding, transforming how we interact with technology in our daily lives. These tools can understand and answer customer questions quickly.

Data 195

Data Social Media Net Promoter Score Analysis 195

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Customer Experience 144

Customer Experience Net Promoter Score Self Service Effort Score 144

CX Journey

OCTOBER 3, 2017

Storytelling is a great communication tool and an awesome teaching tool, as I wrote about in my post titled Storytelling is a Trojan Horse for Learning. Image courtesy of Pixabay Have you used storytelling in your customer experience management journey? The art of storytelling is an important one in the customer experience world.

Chief Customer Officer 126

Chief Customer Officer Transportation Culture Leadership 126

CX Journey

NOVEMBER 6, 2014

We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. Survey methodologists, statisticians, sample designers, marketing communications experts or project managers? A data analyst?

Hotels 171

Hotels Consulting Culture Chief Customer Officer 171

CSM Magazine

OCTOBER 22, 2024

Communicate Clearly with Insurance Companies When dealing with insurance companies, it’s crucial to convey details about your injuries and losses. Keep a record of medical bills, prescription receipts, transportation expenses, and any other financial losses caused by the accident.

Insurance 52

Insurance How To Transportation Healthcare 52

ProProfs Chat

OCTOBER 30, 2020

While employees work from home at present, returning to work depends on several factors like employee health and mental well-being, local and national law guidelines, transportation availability, and so on. Transportation Challenges. Will this sentiment change when the COVID-19 situation gets better and public transport opens up?

Survey 102

Survey Transportation How To Travel 102

Beyond Philosophy

NOVEMBER 4, 2018

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Hyken’s Six Areas for Making Your Experience Convenient. Reduce friction: Where in the process can you make it easier?

Customer Experience 162

Customer Experience Self Service How To Banking 162

CSM Magazine

SEPTEMBER 16, 2022

A study which examined the corporate social responsibility (CSR) messaging of Fortune 100 companies on Twitter during the pandemic has found that organisations could better communicate with their customers during times of crises by strategically embedding their CSR response into international marketing plans.

Transportation 98

Transportation Social Media Study Communication 98

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. This takeaway supports another well-established finding that word-of-mouth communication favors the positive. If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things.

Transportation 179

Transportation Study Survey Consulting 179

DCX

DECEMBER 3, 2024

By the 2000s, companies like Apple reimagined the mobile phone, creating the smartphone—an all-in-one device for communication, computing, and entertainment. Yet, the birth of the World Wide Web transformed how we live, work, and communicate, and now it's impossible to imagine life without it.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

Beyond Philosophy

MARCH 23, 2018

Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. Be Honest: Are You Communicating Effectively? She had taken the same flight a few years before, but it had taken less time back then. How could she be early for a flight that was taking longer?

Airlines 124

Airlines Management How To Transportation 124

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. From efficiently communicating its brand vision with people to publicly addressing customer issues and delivering its promises, Tesla truly knows how to build brand loyalty. He took ownership of the problem and worked on a solution promptly.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

AWS Machine Learning

JANUARY 27, 2025

Although these models are powerful tools for creative expression, their effectiveness relies heavily on how well users can communicate their vision through prompts. This combination creates an immersive journey that transports viewers into compelling storytelling.

Video 100

Video Entertainment Sports Examples 100

Think Customers

OCTOBER 30, 2024

The report’s respondents represent an array of business sectors, from banking and financial services to technology, transportation, insurance, hospitality, travel, entertainment, retail, and the public sector. Despite the diversity, the findings led to five discoveries relevant to all business verticals heading into 2025. “If

Contact Center 52

Contact Center Analytics Report Data 52

Michelli Experience

AUGUST 8, 2017

With the announcement of the launch, Air France has communicated its intention to go after a clearly defined market segment and purportedly has designed an optimized experience for that sizable group. That said, maybe airlines are moving even further in the direction of “experiential offerings.” From the Voice of the Brand.

Airlines 113

Airlines Strategy Travel Transportation 113

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. This takeaway supports another well-established finding that word-of-mouth communication favors the positive. We can see this concept manifest in customer reviews and advertising response behavior. This behavior is called Attentional Blindness.

Transportation 348

Transportation Study Survey Consulting 348

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 65

Transportation Government Travel Social Media 65

InMoment XI

APRIL 3, 2024

But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. And as digital communications channels continue to supplant traditional ones, even the most basic of interactions will soon depend at least partially on digital technologies.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 65

Transportation Government Travel Training 65