Experience Investigators by 360Connext

FEBRUARY 23, 2021

Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. 12 Tips to Help You Communicate About Customer Experience. Start with the why.

Communication 178

Communication Tips Customer Journeys Customer Experience 178

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 397

Customer Experience Social Media Customers Video 397

Experience Investigators by 360Connext

JANUARY 10, 2023

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your Customer Experience success. You did this through formal and informal communication strategies. You helped other leaders communicate how their team goals were connected to CX success.

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

InMoment XI

MAY 3, 2022

Providing channels other than traditional surveys for customer feedback—like video, microsurveys, or speech—can help your insurance CX program reach a wider range of the customers you’re trying to cater to. Check out this video about understanding customer expectations from InMoment Client, Aegon!

Insurance 370

Insurance Tips Data Return on Investment 370

ECXO

JUNE 11, 2024

Sentiment analysis tools that gauge employee morale through various communication channels enable HR to proactively address issues, thereby preventing potential burnout and disengagement. Collaboration and Communication AI-powered communication tools facilitate better collaboration, especially in remote and hybrid work environments.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

AWS Machine Learning

OCTOBER 29, 2024

Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. This post provides guidance on how you can create a video insights and summarization engine using AWS AI/ML services.

Video 103

Video Sales Analytics Examples 103

eglobalis

NOVEMBER 5, 2024

Share and help us spreading the word: Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership @briansolis #transformation #change #innovation #CX Share on X Masterful Public Speaker and Communicator Beyond his publications, Solis is also a dynamic public speaker.

Leadership 390

Leadership Innovation Social Media Trends 390

TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

Video 205

Video Knowledge Base Travel Tips 205

InMoment XI

SEPTEMBER 28, 2022

As a qualitative researcher with 30 years of experience, I consistently find that there is no substitute for gaining a complete understanding of a customer’s story than by talking to customers live, whether it’s in person, on the phone, or via video conference.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

InMoment XI

FEBRUARY 24, 2022

So how should a CX practitioner go about bridging that gap in communication? It can be a customer story, verbatims, videos, etc., Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. Stories, stories, stories.

Tips 370

Tips ROI Metrics Touchpoint 370

Comm100

SEPTEMBER 25, 2021

With the revelation that up to 75 percent of consumers expect to see a live chat offered over any other communication channel, companies and businesses are now prioritizing investment in white label chat software to better service their customers and improve their response times. Video calling. What is a white label chat service?

How To 251

How To Software Video Customer Satisfaction 251

Experience Investigators by 360Connext

AUGUST 17, 2021

Video] Struggling to Manage CX? Video] You’re 5 Questions from a CX Mission Statement . They’re a long-time customer and were really understanding, but according to our own processes, we definitely should have communicated proactively. Who Needs to Know What We’re Doing? Who Needs to Approve? Want to build your CX Charter?

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

ECXO

MARCH 15, 2024

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? The third sin is poor communication. Also, always be honest.

Customer Experience 290

Customer Experience Net Promoter Score Customer Satisfaction Innovation 290

AWS Machine Learning

NOVEMBER 21, 2024

Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT). The path to creating effective AI models for audio and video generation presents several distinct challenges.

Video 82

Video Training Feedback Policies 82

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. When extended to videos, this iterative process must be applied to multiple frames, multiplying the computational load.

Case Study 110

Case Study Video Training Innovation 110

InMoment XI

JULY 5, 2022

How do I communicate with guests about their experience in a way that works for them? An experiential approach focuses on creating and optimizing a positive experience for each individual guest and answering questions such as: How do I understand the experience every individual guest has with my brand?

Guest Experience 370

Guest Experience Brands eBook Multi-Channel 370

Comm100

MARCH 30, 2021

Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Luckily, the very best omnichannel platforms help companies bring the brick-and-mortar experience directly into the homes of their customers with audio and video chat. All for free, forever!

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

Kayako

MAY 30, 2017

Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube. Videos to motivate a customer-centric business.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. In addition to greater expertise, they must embrace new communications channels that match customer preferences.

Contact Center 306

Contact Center Self Service Analytics Banking 306

BlueOcean

FEBRUARY 25, 2019

For Carol, empowering contact center agents depends upon three key factors: engagement, communication, and feedback. Communicating with Your Frontline Agents. Hand-in-hand with engagement is communication. What’s the best way to communicate with your frontline agents? It starts with transparency. Providing Agent Feedback.

Customer Experience 290

Customer Experience Effort Score Contact Center Customer Care 290

Customer Bliss

DECEMBER 16, 2020

I encourage you to listen to the brief video clips to hear examples of how some businesses have applied practical applications of the tips below. If you don’t communicate with your employees and/or your customers, they’re going to fill in that black hole. Deliver a One-Company Experience.

Leadership 305

Leadership Customer Experience Survey Video 305

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). Audio & Video chat. Audio & video chat has played a major role in digital customer support in 2020. Security and privacy are critical for any customer communication channel.

Video 246

Video Social Media Software Knowledge Base 246

Kerry Bodine

APRIL 25, 2019

As our project manager, she’s working both with clients and behind the scenes to streamline our processes and communications — and, of course, create effective, easy, and enjoyable client experiences across all of our speaking and consulting engagements. I’m thrilled to announce the addition of Jade to the Bodine & Co.

Consulting 229

Consulting Video Course System 229

Comm100

MARCH 6, 2024

Immediacy When discussing the advantages of live chat allows, real-time communication always comes at the top of the list. Efficiency Customer service representatives can handle multiple chats simultaneously with live chat support, unlike phone calls which require one-on-one communication. The advantages of live chat 1.

Abandon Rate 259

Abandon Rate Chatbots Customer Service Representative Knowledge Base 259

CX Accelerator

OCTOBER 21, 2019

A Unified Communication/Video Tool. However, video & chat have been a must-have for me for the last seven years--especially as a remote employee. Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. CX improvement doesn’t happen in a vacuum.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

Experience Investigators by 360Connext

OCTOBER 3, 2023

At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative. Audio Analysis for CX Audio analysis capabilities take the benefits of text analysis and apply them to verbal communication, making them a powerful tool for contact center and sales teams.

Feedback 270

Feedback How To Social Media Analysis 270

CloudCherry

JUNE 13, 2019

The clients’ needs for fast and efficient service are reevaluating the way banks handle their connections and communication with the client. These bots ensure constant communication at the same time, address a wide variety of consumer’s needs. They improve user engagement and become a staple of lead generation. By Sam Makad.

Banking 267

Banking Tools Engagement Chatbots 267

Comm100

MARCH 14, 2022

Citizens expect fast support and communication. Watch the video below for the full story. Compared to traditional phone support, live chat also provides a greater variety of communication options. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Meeting accessibility needs.

Government 234

Government Wait Times Video Guidelines 234

InMoment XI

JANUARY 10, 2024

An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. While a multichannel contact center provides various communication options, an omnichannel contact center is better positioned to meet the heightened expectations of today’s customers.

Contact Center 195

Contact Center Omni-Channel Customer Satisfaction Retail 195

Customer Bliss

APRIL 15, 2020

So I want to share my thoughts on six key ways in which we should continue to listen to and communicate with our customers—and our teams. Require Leaders to Listen and Be on Video. Recently, I’ve received some questions including: Do you stop your surveys? How do you listen? Shift from Validating to Understanding.

Groups 303

Groups Financial Survey Customers 303

Comm100

OCTOBER 13, 2022

73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company. Now five departments across the university use Comm100 Live Chat and Chatbot, and likely more to come.” – Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University. Social media presence.

Strategy 229

Strategy Chatbots Social Media Omni-Channel 229

Comm100

JANUARY 25, 2022

According to Invesp , live chat is by far the most satisfactory way to communicate with a company, with customer satisfaction at 73% for live chat compared to 51% for email, and 44% for phone. Another important feature that live chat provides is audio and video chat.

How To 245

How To Chatbots Omni-Channel Social Media 245

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

AWS Machine Learning

JANUARY 27, 2025

Amazon has introduced two new creative content generation models on Amazon Bedrock : Amazon Nova Canvas for image generation and Amazon Nova Reel for video creation. Although these models are powerful tools for creative expression, their effectiveness relies heavily on how well users can communicate their vision through prompts.

Video 69

Video Entertainment Sports Examples 69

Calabrio

JUNE 29, 2020

We evaluated our existing technology stack to see how we could use it even more effectively , turned on-site traditions into virtual events for the whole team , promoted the exchange of remote – working best practices and stories , and creat e d a diverse range of communication channels, to name a few initiatives. .

e-support 264

e-support Culture Employee Engagement Innovation 264

Customer Bliss

JUNE 17, 2020

In this article, I share six key ways in which we should listen to our customers and communicate with them. Share these videos with your team to highlight the ways we should behave moving forward. Get blog posts, articles, and videos straight to your inbox by subscribing below! Do you stop your surveys? How do you get feedback?

Company 186

Company Financial Video Resources 186