Experience Investigators by 360Connext

DECEMBER 15, 2023

Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!

Communication 304

Communication Tips Customer Journeys Customer Experience 304

AWS Machine Learning

JANUARY 27, 2025

Amazon has introduced two new creative content generation models on Amazon Bedrock : Amazon Nova Canvas for image generation and Amazon Nova Reel for video creation. Although these models are powerful tools for creative expression, their effectiveness relies heavily on how well users can communicate their vision through prompts.

Video 98

Video Entertainment Sports Examples 98

GetFeedback

JULY 24, 2018

Marketing and sales tend to shape the pre-sale experience, communicating value and setting customer expectations for later. The post How to Deliver a Great Customer Experience (VIDEO) appeared first on GetFeedback Blog. Where does customer experience begin and end? It’s been updated for accuracy and freshness.

Video 277

Video Customer Experience How To Customer Journeys 277

CSM Magazine

MARCH 27, 2025

Strong client communication sits at the heart of every thriving business. Dropped balls in communication can spark confusion, tank customer satisfaction, or even cost a company deals. With digital exchanges taking over, finding ways to sharpen communication and build tighter bonds has never been more critical. Custom interfaces.

Communication 52

Communication Self Service Chatbots Wait Times 52

CSM Magazine

NOVEMBER 22, 2024

In business, communication is everything. Indeed, the way you communicate – whether that’s with clients, customers, or even your own team – can make or break your message. Indeed, the way you communicate – whether that’s with clients, customers, or even your own team – can make or break your message.

Communication 52

Communication Social Media Video Study 52

CSM Magazine

OCTOBER 31, 2024

Ramping up your customer service game is easy with training videos – they provide the perfect toolbox for your team to consistently impress customers. Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Clear goals will guide the content and structure of your videos.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

CSM Magazine

NOVEMBER 17, 2024

That’s particularly true for organizations that rely on old-school communications hardware and software to connect with customers, many of whom have decidedly modern ideas about what their CX should look and feel like. A unified communications platform that combines voice with more robust capabilities in other communications channels.

Communication 59

Communication Contact Center Self Service First Call Resolution 59

ECXO

DECEMBER 4, 2024

The software might require regular updates, bug fixes, and patches, all of which require effective communication with the client. This necessitates a customer success area that is adept in technical knowledge and communication. Their success is measured in terms of repeat business, customer referrals, and overall customer satisfaction.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

BirdEye

DECEMBER 11, 2024

Managing communications across multiple locations, both internally and externally, can be a daunting task. Yet, ensuring seamless communication is critical for keeping your organization running smoothly. Traditional communication methods often lead to fragmented messaging systems, resulting in inconsistent customer experiences.

Communication 52

Communication Software Multi-Channel Social Media 52

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 397

Customer Experience Social Media Customers Video 397

Experience Investigators by 360Connext

JANUARY 10, 2023

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your Customer Experience success. You did this through formal and informal communication strategies. You helped other leaders communicate how their team goals were connected to CX success.

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

InMoment XI

MAY 3, 2022

Providing channels other than traditional surveys for customer feedback—like video, microsurveys, or speech—can help your insurance CX program reach a wider range of the customers you’re trying to cater to. Check out this video about understanding customer expectations from InMoment Client, Aegon!

Insurance 370

Insurance Tips Data Return on Investment 370

InMoment XI

DECEMBER 10, 2024

Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. This is where you must communicate your product’s or service’s long-term value. Leverage guides, webinars, video tutorials, and newsletters to inform customers.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

ECXO

JANUARY 21, 2025

One disgruntled customer posted a video on YouTube titled, Why Ill Never Buy Apex Products Again. The video gained millions of views, and Apex became the laughingstock of the industry. Simplify onboarding processes, provide clear instructions, and offer video tutorials or walkthroughs.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

AWS Machine Learning

FEBRUARY 28, 2025

AI use cases include video analytics, market predictions, fraud detection, and natural language processing, all relying on models that analyze data efficiently. Customer challenge Our customer specializes in developing AI models for video intelligence solutions using YOLOv8 and the Ultralytics library.

Video 98

Video Communication Resources Travel 98

ECXO

JUNE 11, 2024

Sentiment analysis tools that gauge employee morale through various communication channels enable HR to proactively address issues, thereby preventing potential burnout and disengagement. Collaboration and Communication AI-powered communication tools facilitate better collaboration, especially in remote and hybrid work environments.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

TechSee

FEBRUARY 10, 2025

They interpret each customer’s unique situation, respond in their preferred channel (voice, chat, video), and ensure your brand delivers a memorable, human-centered experience at scale. Equipped with advanced reasoning, multimodal capabilities, and naturally empathetic, these agents don’t just dispense answers to common questions.

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. This leads to increased loyalty and positive word-of-mouth.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

CSM Magazine

DECEMBER 2, 2024

One effective approach for businesses and individuals alike is utilizing 3D video animation techniques. Three-dimensional videos engage viewers and effectively communicate brand messages in an entertaining and humanized manner. When combined with creative narratives, these videos affect audiences emotionally.

Video 52

Video Company Entertainment Brands 52

Comm100

SEPTEMBER 25, 2021

With the revelation that up to 75 percent of consumers expect to see a live chat offered over any other communication channel, companies and businesses are now prioritizing investment in white label chat software to better service their customers and improve their response times. Video calling. What is a white label chat service?

How To 263

How To Software Video Customer Satisfaction 263

TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

Video 205

Video Knowledge Base Travel Tips 205

InMoment XI

SEPTEMBER 28, 2022

As a qualitative researcher with 30 years of experience, I consistently find that there is no substitute for gaining a complete understanding of a customer’s story than by talking to customers live, whether it’s in person, on the phone, or via video conference.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

InMoment XI

FEBRUARY 24, 2022

So how should a CX practitioner go about bridging that gap in communication? It can be a customer story, verbatims, videos, etc., Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. Stories, stories, stories.

Tips 370

Tips ROI Metrics Touchpoint 370

ShepHyken

NOVEMBER 12, 2024

Even if the advisor hits the financial goals, the relationship may not be strong enough to retain the client without an adequate level of communication. So one word, communication , is the answer. That made me wonder about the reasons good companies lose customers. They Have Something You Don’t: This is a tough one to beat.

Return on Investment 101

Return on Investment Financial Customer Service Training Customers 101

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. When extended to videos, this iterative process must be applied to multiple frames, multiplying the computational load.

Case Study 118

Case Study Video Training Innovation 118

Experience Investigators by 360Connext

AUGUST 17, 2021

Video] Struggling to Manage CX? Video] You’re 5 Questions from a CX Mission Statement . They’re a long-time customer and were really understanding, but according to our own processes, we definitely should have communicated proactively. Who Needs to Know What We’re Doing? Who Needs to Approve? Want to build your CX Charter?

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

InMoment XI

JULY 5, 2022

How do I communicate with guests about their experience in a way that works for them? An experiential approach focuses on creating and optimizing a positive experience for each individual guest and answering questions such as: How do I understand the experience every individual guest has with my brand?

Guest Experience 370

Guest Experience Brands eBook Multi-Channel 370

Comm100

MARCH 30, 2021

Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Luckily, the very best omnichannel platforms help companies bring the brick-and-mortar experience directly into the homes of their customers with audio and video chat. All for free, forever!

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

OCTOBER 25, 2024

To showcase your strengths, highlight real experiences from happy diners through written testimonials, video reviews, or social media shoutouts. Start by establishing communication protocols and training your staff on them. Every member needs to know the what, where, who, and how of communication during a crisis.

Feedback 195

Feedback Management Social Media ROI 195

Kayako

MAY 30, 2017

Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube. Videos to motivate a customer-centric business.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. In addition to greater expertise, they must embrace new communications channels that match customer preferences.

Contact Center 306

Contact Center Self Service Analytics Banking 306

BlueOcean

FEBRUARY 25, 2019

For Carol, empowering contact center agents depends upon three key factors: engagement, communication, and feedback. Communicating with Your Frontline Agents. Hand-in-hand with engagement is communication. What’s the best way to communicate with your frontline agents? It starts with transparency. Providing Agent Feedback.

Customer Experience 290

Customer Experience Effort Score Contact Center Customer Care 290

Customer Bliss

DECEMBER 16, 2020

I encourage you to listen to the brief video clips to hear examples of how some businesses have applied practical applications of the tips below. If you don’t communicate with your employees and/or your customers, they’re going to fill in that black hole. Deliver a One-Company Experience.

Leadership 305

Leadership Customer Experience Survey Video 305

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). Audio & Video chat. Audio & video chat has played a major role in digital customer support in 2020. Security and privacy are critical for any customer communication channel.

Video 246

Video Social Media Software Knowledge Base 246

TechSee

OCTOBER 17, 2024

The Power of Visual Engagement Visual service, powered by AI, enables companies to transcend the limitations of traditional communication channels. By incorporating visual elements such as images, videos, and augmented reality (AR) into customer interactions, businesses can provide more personalized and effective support.

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

Comm100

MARCH 14, 2022

Citizens expect fast support and communication. Watch the video below for the full story. Compared to traditional phone support, live chat also provides a greater variety of communication options. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Meeting accessibility needs.

Government 245

Government Wait Times Video Guidelines 245