eglobalis
OCTOBER 21, 2024
Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Mature companies should assess whether the specific situation requires a public response. Should they engage with every post or focus on resolving issues privately?
eglobalis
JANUARY 7, 2025
Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide Design Thinking (DT) has emerged during the last 12 years of so as a transformative methodology for addressing complex challenges in todays business environment.
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eglobalis
NOVEMBER 3, 2024
While these established tools offer foundational guidance and structure, they may fall short in capturing the unique essence, “personality,” and competitive edge of individual companies. This process begins with an introspective analysis to uncover the core values, strengths, and distinct qualities that define the company.
eglobalis
NOVEMBER 5, 2024
Why I Admire Brian’s Work Throughout my career, I’ve been deeply involved at the intersection of technology, design, innovation and customer experience, guiding high-tech companies toward improvement and transformation. established a foundational understanding of social media’s role in business. When I first read Engage! ,
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Find and connect with the right talent to fill roles fast with these tools: More data! Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. What is ZoomInfo for Recruiters? We have added 10's of millions of personal emails and mobile records.
eglobalis
NOVEMBER 12, 2024
If you enjoyed this practical article and would like to stay connected, feel free to connect with me on LinkedIn. As professional services continue to evolve, leaders who prioritize CX will cultivate loyalty and advocacy, transforming their service teams into drivers of growth and competitive advantage.
eglobalis
NOVEMBER 26, 2024
The company shifted its approach to deliver action-based empathy, such as proactively addressing technical issues to minimize disruptions. Leveraging predictive analytics allows companies to anticipate client challenges and offer solutions before issues arise, demonstrating a deep understanding of client needs.
Advertiser: ZoomInfo
Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. So what’s the problem? Many organizations fail to properly evaluate vendors during the selection process.
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How can my company build a consumer connects program? Establishing a Connects Program is a great way to support your consumer insight initiatives. Why do consumer-centric organizations succeed? Learn how to do it with the right tools in Discuss.io's eBook.
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As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.
Advertiser: ZoomInfo
To understand the importance of direct dials, you need to understand connect rates. Take the following stats into consideration: It takes 5 minutes to connect with a prospect via direct dials, but takes 22 minutes using company switchboard numbers. How can you (and your sales team) benefit from this eBook?
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With most companies slow to adopt a truly customer-centric approach, organizational and technological silos are mostly to blame for the uphill battle. Turning CX program outcomes into measurable business results: It’s the number one challenge facing today’s CX professionals.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. 2 Examples of Companies Living Their Brand. 6 Ways to Make Your Employees More Human.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology. Even before COVID-19, a PWC study revealed that 59% of global consumers felt that companies had lost touch with the human element of customer experience.
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