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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons. Designed on DALL-E or MidJourney; all rights reserved to ECXOorg. Apple’s customer support and retail experience also contribute significantly to their superior CX.

e-support 445
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Using responsible AI principles with Amazon Bedrock Batch Inference

AWS Machine Learning

Refer to Supported Regions and models for batch inference for a complete list of supported models. Have an AWS Identity and Access Management (IAM) role for batch inference with a trust policy and Amazon S3 access (read access to the folder containing input data and write access to the folder storing output data).

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The Intersection of Customer Experience, Business & Tech

Storyminers

I n terview w i th M i k e W i ttenstein, F o un d e r of Storyminers as seen on the Digital Customer Experience website . T ips from an Expert in design thinking, c u s tomer e x p e rience and the power of story. Cultural comparisons are more valuable than industry comparisons to answer this question.

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Talk to your slide deck using multimodal foundation models hosted on Amazon Bedrock and Amazon SageMaker – Part 2

AWS Machine Learning

In File Browser , traverse to the notebooks folder to see notebooks and supporting files. read()) embedding = response_body.get('embedding') except Exception as e: logger.error(f"exception={e}") embedding = None return embedding The data is ingested into the OpenSearch Serverless index by making an API call to the OSI pipeline.

e-support 128
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Customer Feedback Questionnaire: Capturing Actionable Insights from Customers

InMoment XI

This format is ideal for quickly gathering standardized data, which allows for easy analysis and comparison. Knowing how often customers engage with your product helps identify potentially loyal customers or those who may need more support to get the most out of your business. How frequently do you use our product/service?

Feedback 195
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How Veritone uses Amazon Bedrock, Amazon Rekognition, Amazon Transcribe, and information retrieval to update their video search pipeline

AWS Machine Learning

With a decade of enterprise AI experience, Veritone supports the public sector, working with US federal government agencies, state and local government, law enforcement agencies, and legal organizations to automate and simplify evidence management, redaction, person-of-interest tracking, and eDiscovery.

Video 128
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How to Create an Omni-Channel Customer Journey Map in Retail

GetFeedback

Smart retailers know that brand interactions have moved beyond the limits of brick-and-mortar stores—interactions happen on the company website, via e-commerce platforms, on social media, on review websites and platforms, through television and other advertisement media, and through new channels that seem to be constantly changing.