InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

MARCH 5, 2024

When customer data comes in the form of social media posts, reviews, or survey responses, it can be analyzed to gauge public sentiment toward products, services, brands, or events. This flexibility enables businesses to gain a comprehensive understanding of their customers and operations, driving innovation and competitive advantage.

Data 195

Data Customer Experience Social Media Analysis 195

datastax

JANUARY 23, 2019

Innovation is critical to the success of any organization. That being the case, forward-thinking enterprises need to do everything they can to encourage innovation throughout the organization. That being the case, forward-thinking enterprises need to do everything they can to encourage innovation throughout the organization.

Innovation 97

Innovation Data Competitive Advantage Policies 97

BirdEye

NOVEMBER 11, 2024

Let’s explore these innovative success stories that are redefining local marketing. These UK businesses proved that with a little creativity, local companies can make a huge impact without breaking the bank. Across the UK, local businesses are creating standout campaigns through creativity and community connection. Ready to be inspired?

Examples 52

Examples Social Media Multi-Channel Marketing 52

CSM Magazine

NOVEMBER 1, 2023

That’s why I am delighted to confirm that in 2024, Sabio – alongside our partners, and industry leaders – will once again be providing the platform to address those challenges following the news that our Disrupt event will be returning to London in March. It’s set to be the CX event of the year once more!

Customer Experience 52

Customer Experience Customer Journeys Competitive Advantage Conference 52

C3Centricity

JUNE 25, 2020

It is better to plan for such events before they happen, so that you can quickly react to challenges as well as opportunities. Because everyone follows trends so they provide no competitive advantage. 7 Expand Your Innovation Thinking. Scenarios #Trends #Brand #Marketing Click To Tweet. #6

Customer Centricity 228

Customer Centricity Competitive Advantage Trends Brands 228

Experience Investigators by 360Connext

JULY 11, 2023

Ensuring that customer experience is not treated as a one-time event but as an ongoing business practice. They establish a culture of learning and innovation, where feedback is embraced, and lessons learned are used to drive meaningful change. Encourage experimentation and risk-taking to drive innovation in the customer experience.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Alliance by IFS

MARCH 10, 2016

Is Service Innovation Treated with the Same Diligence as Product Innovation? The increasing dominance of service, around the globe, is causing many companies to re-evaluate their service offerings to not only just retain customers but to stay ahead of the competition. We want to hear from you!

Innovation 50

Innovation Chief Customer Officer Competitive Advantage Survey 50

CSM Magazine

APRIL 12, 2023

That’s why Reuters Events is inviting you to attend their upcoming webinar ‘Overcoming Adversity: Drive insights into action with AI-powered listening and consumer intelligence’! CSM on behalf of Reuters Events Click here to join live or pre-order the recording! Hope to see you there!

Customer Insights 52

Customer Insights Competitive Advantage Groups Customer Journeys 52

AWS Machine Learning

OCTOBER 16, 2024

Generate metadata Now that DPG Media has the transcription of the audio files, they use LLMs through Amazon Bedrock to generate the various categories of metadata (summaries, genre, mood, key events, and so on). She helps customers get the most out of the latest tech, innovate faster, and think bigger.

Video 96

Video Metrics Multi-Channel System 96

Storyminers

JULY 8, 2020

Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! Customer Centric Culture: Your One and Only Strategic Competitive Advantage Olga Guseva Why should management and sales care about customer experience?

Competitive Advantage 162

Competitive Advantage Culture ROI Customer Centricity 162

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Businesses can also find out what their competition is doing better from the gathered insights.

Technology 59

Technology Tourism Travel Entertainment 59

BirdEye

JULY 15, 2024

Join us for Birdeye View Conference 2024 , the premier virtual conference designed to give your business the ultimate competitive edge with AI innovation. Birdeye View 2024: Event highlights Whether you’re a small business , a multi-location enterprise , or an agency, Birdeye View 2024 is tailored for you.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Kayako

MARCH 21, 2022

Utilize current tracking metrics to capture all your customer’s activities and events, both before and after they enter the customer service ecosystem. Innovative companies can turn this into a competitive advantage by screening applicants for valuable soft skills.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Gainsight

AUGUST 3, 2023

This can’t-miss event for all Customer Success, Product, Community, and Customer Education enthusiasts features not one, but two exclusive gatherings in New York City on September 28th and in Austin, Texas on October 19th. Dual-City Delight: We’re bringing the Pulse experience closer to home with events in two dynamic cities.

Customer Success 52

Customer Success Competitive Advantage Connections Trends 52

Alliance by IFS

DECEMBER 11, 2019

With the acquisition of Astea, IFS has strengthened and deepened its ability to help customers innovate in field service and service management.”. This focus will enable customers to use service execution across the entire service lifecycle to create a competitive advantage in how they deliver customer experience and grow their revenue.”.

Competitive Advantage 122

Competitive Advantage Financial Leadership Software 122

Verint

FEBRUARY 20, 2018

Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. The Verint Executive Summit is an invitation-only event for Verint customers.

Innovation 30

Innovation Self Service Healthcare Competitive Advantage 30

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

BirdEye

JULY 10, 2023

Identifying opportunities and threats Competitive intelligence can also help highlight hidden market opportunities and looming threats to your bottom line. A rigorous competitor analysis sets the stage for your sales team to adopt innovative ideas, exploit new trends, and mitigate risks, empowering a more proactive approach to market changes.

Social Media 94

Social Media Competitive Advantage Analysis Multi-Channel 94

Calabrio

OCTOBER 3, 2019

So, while the concept of self-service for shift preferences, trades, overtime or time-off is nothing new, these latest innovations mark the first time that employees have the power to really manage their own schedules as unexpected life events happen on the day or as appointments pop up in the week ahead.

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145

Experience Investigators by 360Connext

NOVEMBER 8, 2022

Managers weren’t given expectations around how to innovate around the customer experience. It’s not a “theme” of just one event. This is how managers and others start seeing opportunities to correct problems faster and innovate in creative ways. Customer Experience Creates a Competitive Advantage.

Customer Experience 110

Customer Experience Competitive Advantage Customer Centricity Strategy 110

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveyGizmo

FEBRUARY 12, 2020

The Competitive Advantage of Engaged Employees. ” Supporting an Innovative, People-first Culture. As Chief People Officer, Courtney Graham wrote in a recent article , “The brilliance of a company happens when an innovative product collides with talented and happy people.”

Employee Engagement 81

Employee Engagement Interaction Feedback Net Promoter Score 81

Qualtrics

MARCH 14, 2019

X4 2019 saw over 10,000 of the world’s Experience Management leaders gather in Salt Lake City for the biggest XM event ever seen. Here’s everything you need to know about the latest CX innovations from X4 Summit 2019: World-class customer experience in the palm of your hand. See the XM benchmarks in action. Book a demo.

Innovation 46

Innovation Customer Experience B2B B2C 46

Totango

MARCH 20, 2019

In today’s Customer Centered Economy, data integration and visualizations are table stakes — operationalizing a universal, company-wide approach to customer centricity is what delivers a competitive advantage to enterprises.

Competitive Advantage 54

Competitive Advantage Customer Centricity Innovation Customer Expectations 54

West Monroe

SEPTEMBER 14, 2023

Given the extraordinary events of the past several years, it’s understandable that many manufacturers eased up on supplier risk management to ensure they could get what they needed to meet demand. Collaborative R&D and innovation and joint market development initiatives can be a “force multiplier” for both parties.

Management 52

Management Effort Score Competitive Advantage Government 52

West Monroe

SEPTEMBER 14, 2023

Given the extraordinary events of the past several years, it’s understandable that many manufacturers eased up on supplier risk management to ensure they could get what they needed to meet demand. Collaborative R&D and innovation and joint market development initiatives can be a “force multiplier” for both parties.

Management 52

Management Effort Score Competitive Advantage Government 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Alida

OCTOBER 15, 2017

At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. . As organisations increasingly compete on customer experience, the ability to capture authentic, actionable customer feedback is an unparalleled competitive advantage.

Groups 100

Groups Competitive Advantage Customer Journeys Feedback 100

SurveySparrow

NOVEMBER 26, 2023

Successful products in this phase use innovative marketing strategies, captivating packaging, and unique selling propositions to capture the attention of early adopters. The iPhone’s introduction stage was marked by high innovation, hefty marketing campaigns, and a rush to capture market attention. Yup, it’s that tricky!

Innovation 52

Innovation Loyalty Loyalty Programs Feedback 52

SurveySparrow

OCTOBER 21, 2023

Design research is the systematic investigation that fuels innovation by understanding user needs, preferences, and behaviors. Researchers facilitate collaborative sessions with multidisciplinary teams and end-users to explore innovative solutions. And, yes, it is not a one-time event. What is Design Research? The best part?

Study 52

Study Analysis User Experience Innovation 52

Kustomer

AUGUST 26, 2022

Led by two of Forester’s VPs, each episode of What It Means invites a Forrester analyst to discuss the hottest topics in customer experience, from tech-driven innovation and CX design to B2B buying trends and marketing planning. What It Means by Forrester. Episode Frequency: Weekly Episode Length: 25-35 minutes. The CX Leader Podcast.

Customer Experience 95

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 95

BirdEye

NOVEMBER 30, 2023

Here are key reasons why social media reputation is essential for brands: First impressions matter Building trust and credibility Influencing consumer decision-making Word-of-mouth marketing Competitive advantage Customer engagement and loyalty Crisis mitigation Recruitment and partnerships Global reach and impact 1.

Social Media 116

Social Media Management Guidelines Brands 116

AWS Machine Learning

SEPTEMBER 12, 2024

For many businesses, the race was on to bring this technology into their products to maintain or gain competitive advantage. Auto-resume – SageMaker HyperPod provides job auto-resume capability using the Kubeflow training operator for PyTorch so that training jobs can recover and continue in the event of interruptions or failures.

Training 85

Training Measurement Competitive Advantage Innovation 85

Bizagi

OCTOBER 24, 2019

Looking back at that panel and key sessions during the event, here are the three automation takeaways that stood out for me at Catalyst 19: 1. In fact, Credit Suisse found that within the next ten years, half of the S&P 500 companies will be replaced by companies like these who are taking advantage of automation.

Multi-Channel 64

Multi-Channel Competitive Advantage Fashion Innovation 64

West Monroe

SEPTEMBER 14, 2023

Given the extraordinary events of the past several years, it’s understandable that many manufacturers eased up on supplier risk management to ensure they could get what they needed to meet demand. Collaborative R&D and innovation and joint market development initiatives can be a “force multiplier” for both parties.

Management 40

Management Effort Score Competitive Advantage Government 40

SmartMessage Blog

MAY 16, 2023

For example, events and meetings held in the physical world are a very valuable type of activity for B2B marketing. In the online field, they try to bring their expertise to the fore with webinars and similar events. In this context, being at the top of the relevant keywords will bring a competitive advantage.

B2B 52

B2B Marketing B2C e-support 52