InMoment XI

FEBRUARY 1, 2024

This forward-looking approach is vital for maintaining competitive advantage and fostering customer loyalty. This aspect is crucial for highly-regulated businesses in industries like finance, healthcare, and telecommunications. Spotlight is essential in ensuring that customer communications meet the necessary standards.

Analysis 195

Analysis Social Media Analytics Loyalty 195

Lumoa

SEPTEMBER 16, 2022

Streaming services, telecommunication industry, etc.). Analyzing NPS as a whole will bring you to understanding what your customers love and hate about the business, what they see as competitive advantages, and which direction you should move forward. High-tolerance-industry meanwhile is the opposite. appeared first on Lumoa.

Net Promoter Score 195

Net Promoter Score NPS Effort Score Comparison 195

TechSee

FEBRUARY 21, 2022

There are many ways AI is helping businesses across industries gain a competitive advantage. For example, usage-based insurance (UBI) products are tailored to the behavior of individual consumers, using data from in-vehicle telecommunication systems (telematics) to determine a consumer’s driving safety score.

Innovation 109

Innovation Company Self Service Insurance 109

TechSee

DECEMBER 4, 2018

Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence. Vodafone Greece even chose to highlight the competitive advantage created by TechSee’s service by featuring the technology in its TV commercial campaigns.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

TechSee

MARCH 17, 2021

When the pandemic hit, Vodafone recognized that their usage of visual assistance represented both a competitive advantage and an indication of business continuity, and heavily advertised the service on their website. The strategy has proved successful for companies like Vodafone. Other telecoms stepped up to meet the need of the day.

Self Service 164

Self Service Wireless Competitive Advantage Consumers 164

Alida

JULY 26, 2016

Australia-based insurance firm IAG took home the Visionary award, beating out finalists Philippines-based telecommunications company Globe Philippines, media giant NewsCorp and Australian telco Telstra. Most businesses today accept the fact that customer-centricity is a competitive advantage. Look beyond your own industry.

Customer Experience 100

Customer Experience Insurance Telecommunications Competitive Advantage 100

TechSee

NOVEMBER 6, 2018

The technology also helps support insurance-based IoT devices, such as in-vehicle telecommunication devices, smart smoke and CO detectors, and digital doorbells, which are increasingly being used for alerts, damage detection, and risk and claim assessment.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

Call Experts

MARCH 10, 2022

An answering service is a telecommunication service provided by a third-party organization that handles incoming phone calls for your business. Finally, you can increase your visibility while gaining a competitive advantage. But, most importantly, it helps to understand precisely how contact centers work and their main benefits.

Contact Center 98

Contact Center Self Service Call Center Telecommunications 98

AWS Machine Learning

OCTOBER 23, 2024

Automating market intelligence insights A global telecommunications company used Agent Creator to process a multitude of RSS feeds, extracting only business-relevant information. Agent Creator offers robust performance, security, and scalability so enterprises can use powerful generative AI tools for competitive advantage.

System 70

System Data Innovation Government 70

TechSee

FEBRUARY 12, 2018

With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage. is developing a consortium-based blockchain platform specifically for the telecommunication industry. TBCASoft, Inc.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage. is developing a consortium-based blockchain platform specifically for the telecommunication industry. TBCASoft, Inc.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

TechSee

MARCH 17, 2021

When the pandemic hit, Vodafone recognized that their usage of visual assistance represented both a competitive advantage and an indication of business continuity, and heavily advertised the service on their website. The strategy has proved successful for companies like Vodafone. Other telecoms stepped up to meet the need of the day.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

AWS Machine Learning

MARCH 28, 2024

At AWS, Armando helps customers integrating cutting-edge generative AI capabilities into their systems, fostering innovation and competitive advantage. Marco is a digital native cloud advisor with experience in the FinTech, Healthcare & Life Sciences, Software-as-a-service, and most recently, in Telecommunications industries.

Telecommunications 124

Telecommunications Innovation System Travel 124

Alliance by IFS

OCTOBER 8, 2019

By adding Astea to its already robust platform , the combined company will be in an even stronger position to take advantage of major industry trends like servitization to drive more value for customers in all focus industries. Astea’s customers include blue-chip global brands and Fortune 500 companies across the globe.

Leadership 93

Leadership Telecommunications Financial Software 93

Magellan Solutions

JANUARY 17, 2024

If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Being more adaptable and technologically advanced enables them to maintain their competitive advantage. Let’s explore how the BPO industry plans to stay ahead of the game this year!

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Pointillist

SEPTEMBER 10, 2020

For example, a telecommunications provider might promote new mobile phones for a customer who is due for an upgrade. Now It’s Your Turn Evolving from traditional personalization to customer journey orchestration is a competitive advantage. A common RTIM use case is the dynamic updating of offers on a website.

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

OpinionLab

MARCH 25, 2019

To provide some insight into the current state of the CX market, and provide a bellwether of how well organizations are actually able to quantify the impact of their CX initiatives as they seek to achieve competitive advantage, Customer Think just completed a new primary research study entitled “What Drives CX Success?”

Omni-Channel 74

Omni-Channel Customer Experience Contact Center Retail 74

Magellan Solutions

JULY 2, 2021

BPO (Business Process Outsourcing) could be the key to giving your firm the competitive advantage it needs. Telecommunication. In a study by Cornell University , the found out that these are the basic AHT for each industry: AHT Telecommunications = 528 seconds. Telecommunication. Telecommunication.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52

Natalie Petouhof

FEBRUARY 16, 2016

was founded in 1996 and has been distributing IP Telecommunications and Networking Solutions to resellers for more than 18 years. Customer experience is the number one competitive advantage in today’s marketplace. With Vital’s 2000+ reseller base, we are able to comprehensively service Allworx customers.”

Telecommunications 40

Telecommunications Competitive Advantage Call Recording System 40

PK

APRIL 16, 2018

It fuels its clients’ growth and efficiency through accelerating business activities, enhancing experiences and creating competitive advantages. ProKarma is an IT solutions company focused on helping businesses re-engineer themselves through powerful digital platforms, customer engagement and emerging technologies.

Company 40

Company Telecommunications Transportation Competitive Advantage 40

OpinionLab

MARCH 25, 2019

To provide some insight into the current state of the CX market, and provide a bellwether of how well organizations are actually able to quantify the impact of their CX initiatives as they seek to achieve competitive advantage, Customer Think just completed a new primary research study entitled “What Drives CX Success?”

Omni-Channel 60

Omni-Channel Customer Experience Contact Center Retail 60

inQuba

JUNE 21, 2022

Conversational commerce has become a competitive advantage. This growing telecommunications provider was provided by a retail business that needed a reliable fibre network for 10 branches, including 24/7 customer support. Familiarity and convenience support decision making, and therefore customer conversion.

Omni-Channel 52

Omni-Channel Retail Telecommunications Banking 52

Andrew Mcfarland

SEPTEMBER 21, 2022

A telecommunications company might also develop its own data center to handle the growing demand for internet access. Similarly, an IT company might create an algorithm that calculates the inherent risk of investments in its funds, giving it a competitive advantage.

Sales 48

Sales Telecommunications Competitive Advantage Airlines 48

Wootric CX Blog

FEBRUARY 14, 2019

She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software. At Wootric, Lisa works with our phenomenal team to build a modern approach to enterprise customer feedback management. Maxie Schmidt. Melinda Gonzalez.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SurveySensum

JUNE 29, 2023

Brand Example: Link Net, a telecommunication company , faced a wave of customer complaints regarding slow internet speeds and intermittent connectivity issues. Customize Marketing Messages: Personalize marketing emails and offers based on specific customer segments to enhance the customer experience. And guess what?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Magellan Solutions

APRIL 4, 2024

Take advantage of this essential tool to transform online interactions and exceed consumer expectations. What if a single strategic move could unlock that powerful competitive advantage? Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. And the best part?

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

Experience Matters

APRIL 7, 2015

With the power to listen to the Voice of the Customer, integrate it with business data to generate powerful insight, and take action, we deliver effective business change and create a competitive advantage for clients. This spring marks the 33rd consecutive quarterly release, delivering timely innovation.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Grade.us

JUNE 4, 2019

As companies become more innovative in the ways that they serve customers, a CX strategy has swiftly emerged as the #1 competitive advantage. Telecommunications only had an average score of 24. CX (customer experience) has always mattered and the net promoter score (NPS) allows us to evaluate that experience.

Net Promoter Score 38

Net Promoter Score Customer Experience NPS Effort Score 38

SurveySensum

JULY 14, 2020

She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. Mila Widyani – Head of Customer Experience at CIMB Niaga. She has an accumulative experience of 16 years in the Audit and Banking industry.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

NOVEMBER 23, 2020

Customer experience is going to be a major competitive advantage. The major factors influencing such a humongous growth are the digital transformation initiatives in large enterprises in sectors like retail, telecommunications, and professional services. Customer experience has been gaining much prominence in the past decade.

Trends 10

Trends CRM Telecommunications Competitive Advantage 10

Magellan Solutions

JULY 20, 2021

Even more so, any call center company in Philippines can provide these services on the following top industries : Telecommunication. They aid companies for them to have a competitive advantage. It is also a testament and a gauge on their technology, flexibility and efficiency. This is where BPOs come in. eCommerce Logistics.

Call Center 52

Call Center Omni-Channel e-support Contact Center 52

Bold360

DECEMBER 1, 2016

Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships.

Software 40

Software Customer Experience Company CRM 40

Experience Investigators by 360Connext

APRIL 8, 2025

Discover how connecting the dots between customer and employee experience can create competitive advantage where expectations are constantly evolving. Before Management Consultants, Enrique worked in the telecommunications sector as a Senior Project Engineer for Telefonica and several other companies in the early to mid-2000s.

Telecommunications 143

Telecommunications Competitive Advantage Employee Experience Conference 143

CX University

FEBRUARY 18, 2025

This collaboration brings together CX University’s online training programs, including the globally recognized Customer Experience Specialist (CXS) certification, with McFadden Strategies’ industry acumen, particularly in the telecommunications sector.

Telecommunications 52

Telecommunications Net Promoter Score Strategy Customer Experience 52

Retently

APRIL 11, 2019

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. Yet most struggle to understand how their audience really feel about the brand and how they can refine their business model to match those expectations.

NPS 75

NPS Survey Multi-Channel Chatbots 75