GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. Reading this told me that effort is not the only important element of great customer experience; a strong emotional connection to the brand is also key. . Emotional connections will help the bottom line.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

ijgolding

NOVEMBER 28, 2014

Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. The threat of consumers taking ‘matters into their own hands’ has not appeared to change the way organisations behave. They know a bit about the world of Customer Experience!

Social Media 318

Social Media Airlines Video Consumers 318

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 227

Marketing Technology Customer Centricity Conference 227

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. The connection between the employee and customer experience. When: June 20, 4:00 pm – 4:45 pm. The networking.

Automotive 157

Automotive Conference Retail Employee Engagement 157

ShepHyken

MARCH 30, 2025

My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. How Consumer Feedback Shapes Customer Experience by Jessica Aleman (FocusGroups.org) Today’s competitive business landscape highlights customer experience as a crucial differentiator across industries. Connect with Shep on LinkedIn.

Customer Service 70

Customer Service Loyalty Feedback Contact Center 70

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Conference 78

Conference Strategy Sales Social Media 78

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. As a consumer, I was forced to change the way I interact with businesses.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Strativity

NOVEMBER 28, 2022

Consumers had a different relationship with, and metabolism for, content consumption. Unlike in 2008, consumers today have a greater expectation for personalization and a customer-centric approach to engagement. In 2020, consumers spoke very clearly with their purchases and online behavior.

Connections 98

Connections Brands Culture Consumers 98

C3Centricity

JULY 20, 2020

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. The same goes for meetings, events and conferences once they’ve started. Insight generation should start with customer connections. Accept defeat and mistakes.

Innovation 331

Innovation Leadership How To Marketing 331

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. People are seeking a more balanced, healthy lifestyle.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Oracle

JULY 19, 2019

Are you bound for a customer experience conference this year? No matter which “hat” you’re wearing at your next event, we wondered, what’s a good strategy for making the most of a CX conference? Looking for your next CX conference? Visit our 2019 – 2020 Customer Experience Conference and Events calendar.

Conference 64

Conference Tips Customer Experience Meeting 64

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. Tell consumers what THEY can do, not what IT can do. Here are a few ideas.

Marketing 110

Marketing Conference Transportation Innovation 110

Customer Bliss

JUNE 14, 2019

How does a global consumer brand create value for its customers, consumers, and employees? There’s a lot of great strategic advice in here for those of you who are improving CX in the consumer goods sector, so I encourage you to listen to the full episode! Chester joined Johnson & Johnson Consumer Inc.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

Storyminers

NOVEMBER 8, 2017

An event can be entertaining (like a concert or comedy show) or educational (such as a conference or webinar that educates others in your industry). Narrate it in a way that viewers can clearly understand and connect with on a personal level. The main advantage of events is that they have the potential to be extremely memorable.

Brands 190

Brands Tools Customer Experience Entertainment 190

Beyond Philosophy

FEBRUARY 15, 2024

In my early work with Customer Experience , the Chair of Consumer Psychology in the UK told me that there were around 150 emotions, which all vary to some degree. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Many emotions exist within those positive and negative categories, too.

Connections 88

Connections Loyalty Brands How To 88

Beyond Philosophy

NOVEMBER 19, 2014

Great ads create a great emotional connection, and many times, don’t even involve a product or service. When they can evoke empathy, joy, laughter, or inspiration from the audience, they connect with us and embed in our memories, colored with the feelings we had when we watched them. It’s great!”. Sainsbury’s Christmas Ad.

Net Promoter Score 125

Net Promoter Score Social Media Conference Customer Centricity 125

Beyond Philosophy

NOVEMBER 4, 2014

Smell is one of the fastest senses to process, and it is connected directly to the part of the brain that processes emotion. In my post, “ Engaging the Subconscious Shopper ,” I mention a Nielson report that reports that milk drives consumers to the store 59% of the time. How it smells affects how it sells. Not a chance.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

BlueOcean

JULY 20, 2023

Let’s explore when and how it makes good business sense to connect with your prospective partners at each stage of the RFP process. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Yes, it’s more time-consuming and potentially more costly.

Contact Center 294

Contact Center Travel Culture Meeting 294

ShepHyken

MARCH 12, 2021

With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage. Consumer interactions have changed as well. Ever since technology has become a part of remote selling, consumer interactions have witnessed a massive disruption.

Strategy 154

Strategy Self Service Customer Journeys B2B 154

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. Even if people don’t say it, they yearn for connection.” Companies are still hesitant to take big steps, however.

Conference 59

Conference Technology Meeting Contact Center 59

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. His specialty is exploring the connection between customer service and technology.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

eGain Blogs

NOVEMBER 12, 2021

Join eGain CEO, Ashu Roy, and a CxO of a premier eGain client at their keynote presentation at KMWorld Connect 2021. Note that the session requires you to register for the conference at [link]. KMWorld CONNECT 2021. We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference.

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

NetBase

FEBRUARY 7, 2020

And it has consumers and investors talking, while creating a host of opportunities for the airline. And looping back to the consumer impact, we see lots of opportunity there as well. Carbon Neutral Consumer Impact. Having made this move first is something that will be remembered by consumers. Social listening reveals all.

Consumers 67

Consumers Airlines Trends Social Media 67

Experience Investigators by 360Connext

FEBRUARY 21, 2018

The National Speakers Association Winter Conference sought to be an experience, and to ask professional speakers how they can be an experience. Here are some ideas I believe anyone can apply to the experience connected to their personal brand. What if the customer experience you delivered was a 20-minute speech? Same is lame.

Conference 110

Conference Entertainment Sports Travel 110

Call Experts

JANUARY 9, 2019

Websites are helping develop connections without the barriers of distance and proximity. Brands are eager to develop healthy connections with buyers utilizing the latest digital tools. Customers feel more connected to the companies that make them feel special by catering their individual needs. Summer HR Conferences.

Consumers 64

Consumers Call Center Conference Contact Center 64

C3Centricity

APRIL 11, 2020

I remember one of my previous CEOs saying exactly that to me just before he addressed the whole market research and insight’s team at our annual conference. If you are looking to increase sales or improve your brand’s image or equity, look to connect emotionally with your (potential) customers.

Advertising 240

Advertising Brands Communication Examples 240

Alida

JUNE 30, 2017

Vehicle sales are softening, and car ownership is down, especially among younger consumers. Mobility platforms and car sharing apps are giving consumers more reasons to forego owning a car, especially in urban areas. Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California.

Automotive 138

Automotive Industry How To Customer relationships 138

C3Centricity

MAY 1, 2018

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. The same goes for meetings, events and conferences once they’ve started. Insight generation should start with customer connections. Accept defeat and mistakes.

How To 220

How To Innovation Leadership Meeting 220

Calabrio

JULY 25, 2019

We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was! 2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. As a consumer, I was forced to change the way I interact with businesses.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

ShepHyken

OCTOBER 1, 2019

Hyper-personalization happens when you are able to collect and analyze enough data to get to a very deep understanding of the individual consumer. Give your customers the ability to connect with you the way they want to, not the way you want them to. It allows for exceptional customer care. This starts by saving them time.

Self Service 21

Self Service Contact Center Conference Trends 21

Experience Investigators by 360Connext

MARCH 16, 2015

Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Need a customer-focused speaker for your next event? Get in touch to book Jeannie today! . Your Name *. Phone Company Name.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Oracle

JANUARY 17, 2019

It moves beyond just one transaction from start to finish, and instead is the overall perception consumers develop after an encounter — of any kind — with your brand. CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand.

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. One of the effects of the pandemic has been the consumer shift toward digital channels.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Kustomer

OCTOBER 22, 2020

While we all strive to deliver the best possible experience to our consumers, and use that as a differentiator, sometimes creating an effortless experience , versus “wowing” the customer, can drive just as much brand loyalty. Ernest Chrappah, the Director of the DC Department of Consumer & Regulatory Affairs , falls into that bucket.

Conference 74

Conference Self Service Sports CRM 74

Alida

AUGUST 30, 2016

More than just a conference for learning, the Summit offers a unique opportunity to get some face time with business leaders from the most customer-centric global brands—a chance to enhance your career and make connections. Figure out who might be worthwhile to connect with and have a meaningful conversation with them.”.

Tips 113

Tips Customer Centricity Fashion Case Study 113