ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Kerry Bodine

APRIL 22, 2018

In fact, as I write this, on Earth Day, I’m sitting at 35,000 as a Boeing 777 whisks me from San Francisco to Boston, where I’ll be speaking at the CX Next Conference this coming week. Getting to connect with our clients and their customers face to face is a meaningful part of my job.

Travel 120

Travel Conference Meeting Connections 120

Oracle

AUGUST 14, 2018

At this year’s Modern Customer Experience conference, the SmarterCX team met a variety of exhibitors and learned how their companies are creating smarter customer experiences. In 2017, Oracle partnered with SoftBank to connect Pepper with Oracle Service Cloud and Oracle Commerce Cloud.

Retail 174

Retail Conference Travel Innovation 174

Clarivate

NOVEMBER 1, 2021

During that time, he led several bibliometrics community engagement programs and presented in numerous conferences around the world. He published some 200 research articles in international, peer-reviewed journals, served as program chair of numerous international conferences and was an editorial board member of several journals in his field.

Handbook 105

Handbook Conference Study Travel 105

Experience Investigators by 360Connext

FEBRUARY 21, 2018

The National Speakers Association Winter Conference sought to be an experience, and to ask professional speakers how they can be an experience. Here are some ideas I believe anyone can apply to the experience connected to their personal brand. What if the customer experience you delivered was a 20-minute speech? Same is lame.

Conference 110

Conference Entertainment Sports Travel 110

Maru Group

NOVEMBER 5, 2019

We interpret new information by making connections to what we already believe. Moniz believed that mental illness originated from abnormal neural connections. In 1935 Moniz traveled from his native Portugal to London to attend the Second International Congress of Neurology. There is more that is unknown than we care to admit.

Connections 40

Connections Government Study Conference 40

NetBase

MAY 29, 2020

The travel industry has taken one of the biggest hits since the pandemic struck, leaving many to wonder if and when it will get back to what we once knew. But with this travel pause comes trouble for the travel industry. Be sure to pack some when attending your next digital conference. Optimism & Apprehension.

Marketing 64

Marketing Travel Conference Social Media 64

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 200

Marketing Technology Customer Centricity Conference 200

Qualtrics

FEBRUARY 25, 2019

With the research landscape always changing, many people head to conferences to stay up to speed with new technology, understand the latest trends, and connect with peers facing similar challenges. Here’s our round-up of 4 of the best conferences across Europe in 2019. & Conference Chair // Gartner. X4 On Tour.

Conference 20

Conference Marketing Analytics Travel 20

Win the Customer

OCTOBER 5, 2017

Becoming active in such local business groups gives you the chance to learn from other business owners and to build connections that will benefit you as your business grows. Attend Conferences. Many business owners miss out on attending professional conferences. Visit Other Businesses. Keep Your LinkedIn Profile Active.

Transportation 99

Transportation Conference Social Media Tips 99

Beyond Philosophy

DECEMBER 28, 2023

It can also eliminate frustration and stress when traveling. AI is very good at predicting problems because it sees connections humans cannot five to seven layers deep into the data, but it can’t articulate why it’s a problem. Colin has spoken at hundreds of conferences, including some of the world’s largest brands.

Self Service 88

Self Service Airlines Conference Call Center 88

Talkdesk

MARCH 17, 2020

The need for a customizable customer support solution is present in many industries and is particularly pressing for travel and hospitality. travel and tourism industry at least $24 billion in foreign spending alone. Globally, travel is predicted to fall 9.1% The consequences are estimated to cost the U.S.

Contact Center 94

Contact Center Tourism Self Service Travel 94

Customers That Stick

DECEMBER 18, 2014

I now represent Magical Travel, an agency which specializes in selling Disney vacations. I had to learn how to plan and conduct conferences during which we would have constructive conversations about individual and parent-teacher “team” objectives and desired outcomes. book, movie, sporting event, relationship, travel).

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Miss traveling? From journey mapping, to analytics, to technology, to digital engagement, to agent empowerment, you’ll know how to create the unbreakable connections that drive customer loyalty, advocacy and revenue. Go virtual!

Conference 52

Conference Customer Journeys Roadmap Contact Center 52

Experience Investigators by 360Connext

NOVEMBER 12, 2014

At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity. A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. These customers had, after all, self identified as adventure seekers.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Experience Investigators by 360Connext

MARCH 16, 2015

Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Need a customer-focused speaker for your next event? Get in touch to book Jeannie today! . Your Name *. Phone Company Name.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

SurveySparrow

JUNE 6, 2024

Because it focuses on a specific area – travel and expense management (T&EM) – and it does so brilliantly. Travel Management : Capture travel reservations, ensuring compliance and streamlining the process. Event Management : Organize and manage online events, meetings, conferences, and webinars.

Comparison 40

Comparison e-support Financial Travel 40

Centercode

APRIL 29, 2020

Securing high-quality feedback from your project is like taking a roadtrip — with the right travel companions, a thorough plan, and a map of how to get where you’re going, you have all the building blocks for success. Phase One: Gathering Your Travelers. What are your testers doing? Applying for opportunities in your community.

Engagement 64

Engagement Travel Customer Journeys Feedback 64

Beyond Philosophy

OCTOBER 25, 2019

” They saw consumers were looking for ways to travel differently and find better deals. A conference was coming to town, and they knew hotel rooms would be scarce in San Francisco. You could argue that it was optimistic to launch a business with foundations built on human connection and trust between strangers.

Hotels 104

Hotels Travel Hospitality Consulting 104

ShepHyken

MARCH 12, 2021

With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage. Accelerating connectivity through technology. It has a lot to do in the B2B landscape as well as it connects business with customers in the era of social distancing.

Strategy 148

Strategy Self Service Customer Journeys B2B 148

NobelBiz

FEBRUARY 10, 2023

It was really with a lot of phone calls, conference calls, a lot of airplanes, and traveling, and showing up. If I can’t see you at the water cooler, there’s some great value in what happens in a video conference. Be a Part of the Culture If the agent doesn’t feel connected to me, they will not necessarily own the same culture.

Culture 52

Culture Video Conference Travel 52

Chadwick Martin Bailey

NOVEMBER 30, 2020

His ideas about connection are especially relevant in a pandemic, where travel is limited, and our worlds can shrink unless we’re engaging regularly with clients, prospects, colleagues, and industry professionals. You might text, DM, collaborate, video conference, video chat, enjoy virtual drinks, or create groups and book clubs.

Travel 52

Travel Conference Video Groups 52

CSM Magazine

JULY 30, 2021

It’s very important to connect these silos to allow business processes to run smoothly and take customer service to the next level. They allow you to connect with all parts of your business and serve your customers better. Video conferencing allows your remote workforce to join conferences via laptop, tablet or smartphone.

Communication 52

Communication Customer Service Video Travel 52

Optimove

DECEMBER 12, 2019

So, here is Part 2 – everything that went down on that stage on the second day of the conference. **. Keynote: Marathon, not Sprint: How lastiminute.com win with long-term traveler engagement. The digital travel industry, exceeding $560 billion, globally, has undergone many changes and disruptions over the past few decades.

CRM 69

CRM Ecommerce Travel Fashion 69

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. His specialty is exploring the connection between customer service and technology.

Customer Service 252

Customer Service Contact Center Chief Customer Officer Call Center 252

AWS Machine Learning

OCTOBER 23, 2024

Built using Amazon Bedrock Knowledge Bases , Amazon Lex , and Amazon Connect , with WhatsApp as the channel, our solution provides users with a familiar and convenient interface. This feature simplifies the integration of domain-specific knowledge into conversational AI through native compatibility with Amazon Lex and Amazon Connect.

Connections 81

Connections Knowledge Base Resources Data 81

ShepHyken

MAY 16, 2022

If you want to fill a room at a conference, just put the word “metric” in your session title, and you’re good to go. CMSWire) Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better. Measuring behavior gives us real-time information. What makes a consumer tick?

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

Experience Investigators by 360Connext

MARCH 12, 2015

It’s where ideas like the importance of Net Neutrality and using neuroscience as a privacy hack are discussed in conference rooms and cocktail parties. My hope this year, as I travel with my partner-in-chaos Lisa Diomede , is to find the glimmers of what’s next for customer experience. Yes, there are parties.

Customer Experience 110

Customer Experience Fashion Social Media Innovation 110

Bizagi

JULY 10, 2019

“This was definitely the BEST user conference I have attended, and the energy was fantastic!” But don’t worry if you missed out, because our flagship user conference is coming back to Miami for 2019! We’re returning to the beautiful 1Hotel South Beach, voted one of the 10 best hotels in the US by Conde Nast Traveler.

Conference 80

Conference Hotels Innovation Insurance 80

SurveySparrow

OCTOBER 10, 2019

Dreamforce is a 4-day annual tech conference conducted by Salesforce. Dreamforce offers a platform to educate, innovate, explore, network, share and connect over technology. As is the tradition, this year too, the tech-driven conference will take place in the Moscone Center, San Francisco. What’s all the noise about?

Conference 73

Conference Course Hotels Innovation 73

Maru Group

APRIL 8, 2020

We demonstrated how understanding deep, emotional associations and combining that insight with behavioral and attitudinal data can enhance our understanding of brands and can be utilized to more effectively position them to connect on a deeper level with their target audience.

Management 52

Management Conference Travel Innovation 52

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Chadwick Martin Bailey

MARCH 11, 2020

Conference attendance looked a little different at last week’s Quirk’s event. As consumers become increasingly empower, and industries more fragmented, it’s critical to focus on how brands help people enhance what matters to them, including their self-image and pride, as well as the aspects that connect us.

Conference 59

Conference Travel Culture Consumers 59

ijgolding

SEPTEMBER 13, 2016

My wife had engaged in extended email conversations with the reservation desk at this hotel to ensure that we were able to book rooms that adjoined and connected. Despite having email confirmation, the hotel booked us in to two rooms that were adjoining and not connecting. We had little choice but to take the non connecting rooms.

Hotels 120

Hotels Customer Experience Conference Customers 120

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. The volume of event participation—in webinars, virtual conferences and meetings—is one way to measure this indicator. Event participation.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

TechSee

MARCH 10, 2021

Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. Communicating visually is the next-best thing to in-person interactions, enabling a personal and emotional connection even from afar. Visual transformation will augment digital experiences.

Self Service 109

Self Service Customer Service Video Engagement 109

Gainsight

MAY 13, 2020

As human beings, we need social connections. That month, Gainsight proudly held our seventh annual Pulse conference. You see, loneliness isn’t just a convenient conference talk for me. The show explores how many of us feel alone – and that in that loneliness, we are actually connected. Pulse 2019: Welcome Home.

Conference 77

Conference Hospitality Connections Customer Success 77