GetFeedback

FEBRUARY 12, 2019

In fact, 66% of consumers prefer to be reached by SMS over any other channel, and that number jumps to 75% when we’re talking about millennials. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Joe Rawlinson

MAY 31, 2017

The Pareto principle may date back to the 1800s, but it’s still relevant for the consumer marketplace today. Upgrade their software package to premium service or extend an invitation to a VIP conference. Immediately respond to emails, tweets or phone calls with omni-channel support to provide seamless engagement.

Customer Retention 98

Customer Retention Omni-Channel Strategy CRM 98

Beyond Philosophy

JUNE 4, 2015

To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. Meld the Worlds.

Omni-Channel 60

Omni-Channel Sports Retail Video 60

NICE inContact

JULY 5, 2019

Hot topics: Digital and omnichannel. Dozens of visitors stopped by the NICE inContact booth to catch our CXone demo, which showcased innovations in CXone that revolutionize the agent’s experience of digital and omnichannel. And a human touch is the key success differentiator in a seamless omnichannel customer service environment.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

Call Experts

JANUARY 23, 2019

Omnichannel is quickly becoming a fundamental concept for businesses. Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. What makes omnichannel challenging? Retailers have lost millions. What is this process?

Omni-Channel 53

Omni-Channel Management Call Center Multi-Channel 53

Avaya

OCTOBER 25, 2018

Dale’s primary focus is developing innovative solutions for companies in consumer packaged goods, food and beverage, retail, hospitality, consumer goods, OTC and other industries. He has significant experience helping clients develop customized consumer solutions specifically designed to meet their business needs.

Omni-Channel 47

Omni-Channel Consumers Self Service Brands 47

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

Beyond Philosophy

FEBRUARY 5, 2015

Delivering the omni-channel experience. Employee engagement and ambassadorship: linking to customer behavior. Customer advocacy and brand bonding measurement. Behavioral economics and customer experience. Customer perception and decision-making psychology. Customer segmentation and micro-segmentattion.

CEM 60

CEM Omni-Channel Training Customer Experience 60

ReviewTrackers

OCTOBER 19, 2017

The 2017 Healthcare Internet Conference will take place Oct. The conference gives attendees the chance to learn about digital marketing solutions and new and established technologies. Re-Imaging Marketing: The Journey toward Omni Channel Marketing and Beyond. 23 through Oct. 25 in Austin, Texas at the JW Marriott.

Omni-Channel 50

Omni-Channel Hospitality Healthcare Conference 50

Call Experts

JANUARY 9, 2019

Omnichannel management creates opportunity. Consumer Experiences in The Digital World. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.

Consumers 64

Consumers Call Center Conference Contact Center 64

Bold360

JANUARY 29, 2020

The last two weeks were big in the world of consumer electronics and retail with two important events landing within days of each other. So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Oracle

JANUARY 17, 2019

It moves beyond just one transaction from start to finish, and instead is the overall perception consumers develop after an encounter — of any kind — with your brand. CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand.

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

ShepHyken

MARCH 18, 2019

When I speak at conferences in front of an organization’s leadership, I’m almost always asked about how to build the customer-foc used culture. Why Omnichannel is the Future of Customer Interactions (And How You Can Get Started) by Josh Brown. This article shares wisdom on the importance of an omnichannel strategy.

Net Promoter Score 90

Net Promoter Score Customer Service Omni-Channel Customer Centricity 90

Oracle

DECEMBER 24, 2018

Omnichannel: the key to building customer relationships. ” – Scott Harrison, Founder & CEO, charity:water, at the INBOUND 2018 conference. To deliver consumers a personalized marketing experience, brands need better control over their channels and performance. You have to have both the brain and the heart.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

Kustomer

NOVEMBER 12, 2021

On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW. Embracing an Omnichannel Strategy. One of the most prominent key themes over the course of the conference was an urgent call for businesses to embrace an omnichannel CX strategy.

Omni-Channel 90

Omni-Channel Conference e-support Travel 90

Magellan Solutions

MAY 5, 2021

It demonstrates how important mobile devices are in consumers’ daily lives. The data of consumers that you can gather here is enough to create a successful marketing plan. It is because of different channels they can contact you using the internet. You can identify the purchasing pattern of your target consumers.

Omni-Channel 52

Omni-Channel Telecommunications Advertising Call Center 52

ShepHyken

SEPTEMBER 16, 2016

Originally, retailers used this concept to make their services more appealing to consumers by showing products and services that might match their particular preferences. Today, modern consumers demand personalization in the form of varied yet tailored content across an assortment of channels that have become popular in the last decade.

Omni-Channel 48

Omni-Channel Customer Experience Retail Effort Score 48

ShepHyken

MARCH 29, 2019

As PWC recent study reveals , the price is what makes consumers shop at a particular retailer; the desired item being in stock, trust to the brand and a good location come next. Forbes contributor, speaker at IRX, eCommerce, RBTE conferences. The pricing process is a crucial element in building a successful shopping journey.

Retail 110

Retail Customer Experience How To Ecommerce 110

Martin Hill-Wilson

JANUARY 29, 2016

Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent. I’ve tracked the previous two conferences and been updating my omni-channel master classes with the use cases as soon as they were published.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Natalie Petouhof

APRIL 4, 2016

Their B2B and B2C commerce applications include an Omni-Channel Offering, Product Content Management (also known as Master Data Management or Product Information Management), Order Management , hybris Marketing Conversion , and powerful search and merchandising. And Hybris, at its core, is omni-channel.

Omni-Channel 40

Omni-Channel CRM B2C B2B 40

Bold360

MAY 18, 2017

The Chief Data Officer of Spanish telecoms giant, Telefonica commented at the conference , “we want to transform data into knowledge and place it into our consumers hands so that they are able to know, decide, and act, and so that they can make the most of their relationship.”. How May I Help You?

Omni-Channel 53

Omni-Channel Industry Self Service Telecommunications 53

Call Experts

DECEMBER 18, 2019

Call Experts is a complete contact center offering customer support through live agent experiences with omnichannel management and AI-powered automated solutions. Omnichannel management creates opportunity. Consumer Experiences in The Digital World. Summer Conferences for Medical Professionals and Equipment Providers.

Tips 81

Tips Self Service Contact Center Call Center 81

Beyond Philosophy

JULY 5, 2015

Support experiences are strategic, nimble and seamless, and often omni-channel. In addition, these companies focus on the complete customer life cycle, and much more on retention, loyalty and risk mitigation (and even winback) than acquisition. Multiple sources of data are used to develop insights.

Customer Centricity 60

Customer Centricity Omni-Channel Company Banking 60

Interactions

MARCH 28, 2019

Recently, I attended two highly informative conferences which looked at AI technologies and their impact on customer engagement – the Conversational Interaction Conference hosted by AVIOS in San Jose and Enterprise Connect conference in Florida. The road to omnichannel needs to scale. Don’t make me speak robot.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

Call Experts

JANUARY 8, 2020

Omnichannel experience. When your team is using multiple channels to interact with customers, it is frustrating for customers to repeat information time and again. Omnichannel management creates opportunity. Consumer Experiences in The Digital World. Summer Conferences for Medical Professionals and Equipment Providers.

Touchpoint 78

Touchpoint Self Service Customer Journeys Contact Center 78

Experience Matters

APRIL 7, 2015

The Confirmit Community Conferences held in Orlando, San Francisco, Oslo and London last year brought together industry leaders and heroes from ViaSat Inc., and Harvard Business Publishing, were honored at the conferences 2014. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Call Experts

FEBRUARY 12, 2020

omnichannel management that supports digital transformation. The industry continues to change, most recently with the emergence of omnichannel management. Omnichannel management creates opportunity. Consumer Experiences in The Digital World. Summer Conferences for Medical Professionals and Equipment Providers.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

Kustomer

DECEMBER 20, 2019

Consumers demand instantaneous communications on every channel, while simultaneously expecting personalized connections with the brands they do business with. Omnichannel Not Multichannel. Omnichannel support, by comparison, shifts perspective from ticket resolution to customer relationship building. Spotlight on Events.

e-support 68

e-support Omni-Channel Case Study Comparison 68

Natalie Petouhof

DECEMBER 8, 2015

With the partnership between Verint and TimeTrade, customers will have more seamless omnichannel experiences for consumers. For example, for mortgage appointments, customers can schedule an appointment in their preferred branch but be connected with a mortgage representative in another location via video conference.

Consumers 40

Consumers Banking Company Conference 40

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” Consumers are making radical changes in their behavior that impact brand loyalty and revenue. In-person, intent manifests in different ways.

Strategy 139

Strategy Retail Contact Center Customers 139

Natalie Petouhof

FEBRUARY 24, 2016

Retailers Are Predicting Consumer Behavior With Machine Learning. As technology advances, consumers have more tools at their disposal during the buying process. This is both an opportunity and a challenge for retailers looking to capitalize on a whole new base of consumers.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

inQuba

MARCH 22, 2023

Consumers have benefitted overall, and the growth in adoption of NPS has resulted in the C Suite’s interest in the customers’ experience. Forbes quotes a Wall Street Journal analysis, saying NPS was cited more than 150 times in earnings conference calls by 50 S&P 500 companies in a year, and no company ever said it’s NPS declined!*

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

transcosmos Information Systems

OCTOBER 22, 2015

Mike is an international conference speaker and corporate consultant on customer service experience, retail, and innovation. The consumerist blog is one of the longest-running consumer-centric blog that brings light to actual customer experiences, good and bad, with the intention to empower consumers to protect themselves.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Mike is an international conference speaker and corporate consultant on customer service experience, retail, and innovation. The consumerist blog is one of the longest-running consumer-centric blog that brings light to actual customer experiences, good and bad, with the intention to empower consumers to protect themselves.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Call Experts

JANUARY 15, 2020

Adopt a consumer-centric model for employee experiences. . Omnichannel management creates opportunity. Consumer Experiences in The Digital World. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Free your Phone!

System 72

System Contact Center Call Center Customer Journeys 72

Clarabridge

MAY 2, 2017

A revolution is brewing in sunny Miami Beach thanks to our ninth annual Clarabridge Customer Connections (C3) Conference. Clarabridge is powering this revolution by enabling brands to harness valuable customer data through new and existing features like text analytics , voice of customer , omni-channel case management and beyond.

Omni-Channel 40

Omni-Channel CEM Insurance Touchpoint 40

Call Experts

DECEMBER 13, 2018

Trying to hire and retain full-time employees is time-consuming and expensive, especially if someone does not work out. . Omnichannel management creates opportunity. Consumer Experiences in The Digital World. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences.

Call Center 65

Call Center Conference Contact Center Healthcare 65