ChurnZero

NOVEMBER 26, 2024

Provide strategic guidance and recommendations to optimize customer outcomes. Secondary Responsibilities: Collaborate closely with sales, marketing, product, engineering, and other teams to ensure a seamless customer journey. Foster a culture of customer-centricity throughout the organization.

Customer Success 52

Customer Success How To Insurance Culture 52

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. Exploring all avenues for efficiency, including sales and revenue.

Conference 52

Conference Trends Interaction Software 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

Retently

JANUARY 25, 2023

Announced during the Annual Worldwide Developers Conference in June 2020 but rolled out starting with iOS 14.5 Since Facebook is the #1 platform for brands to market their products online and generate sales, a devastating impact was expected, especially for small businesses. What do privacy updates mean to the industry?

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

Gainsight

JUNE 3, 2019

We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference. And most importantly, in companies that often said “all that matters is Sales and Engineering,” they weren’t sure if they really fit in and belonged. The need for connection in customer success is real. The Pulse Community.

Conference 45

Conference Customer Success Connections Customer Base 45

Totango

MAY 17, 2024

A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. solution can be as easy as consolidating your sales and customer success information.

Innovation 101

Innovation Call Recording Conference Customer Success 101

Customer Bliss

MARCH 28, 2018

Having the whole company and different departments understand how customers measure value is important. When I was first starting out, there weren’t as many books and conferences, but now we have more resources that I wish I had access to this earlier. We have a community now that we didn’t have before, which is great.

B2B 171

B2B Chief Customer Officer Net Promoter Score Culture 171

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Customer Success begins in Sales and needs to be part of your funnel. You should have a customer success funnel just like you have a sales funnel” @nrmehta dropping CS at @SaaStrAnnual.

Customer Success 95

Customer Success Conference B2B Sales 95

Gainsight

AUGUST 18, 2022

We took some time at Pulse , our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals. The winners represent some of the biggest names in the SaaS industry, and we salute their ability to change the game of customer success and experience over the past year.

Effort Score 23

Effort Score Customer Success Software Healthcare 23

ChurnZero

JANUARY 24, 2022

In practice, this means striving to improve your customers’ experience with every interaction — the customer is the focal point of all decision-making related to delivering products and services with the goal of boosting customer satisfaction and loyalty. How You Can Focus on Customer-Centric Service.

Customer Centricity 98

Customer Centricity Strategy How To Customers 98

Team Support

MAY 11, 2021

“You’re not paying close enough attention to your customers.”. That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. 1 So, for to continue to flow, customers must continue to use your products.

Effort Score 98

Effort Score B2B Customer Success Metrics 98

Kayako

FEBRUARY 13, 2019

Helping to develop a (small) team focused on increasing the engagement, NPS and health of your current customer base can be a huge win, and the best part is the systems are currently in place for new customers! As you grow and as your customers mature, so too should your segmentation.

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

ChurnZero

OCTOBER 30, 2020

No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. In-product onboarding also affords CSMs more time to focus on the work that makes the greatest customer impact and return on effort. “I The expert panel included Pendo.io

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

Kustomer

SEPTEMBER 6, 2022

In the span of two decades, social media has gone from being an afterthought to being an integral component of pretty much all modern marketing and support strategies, as well as sales funnels. Social data has all kinds of uses for sales,marketing and customer service professionals. What Is Social CRM?

Customer Relationship Management 96

Customer Relationship Management Customer relationships Social Media CRM 96

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Personalized promotions: Beacons are perfect for delivering targeted offers and promotions to customers based on their location, purchase history and preferences.

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

Gainsight

JANUARY 31, 2022

To fill the gap, they wanted input from every representative within the business that was either impacted by or impacted customer experience. Most tend to think about this in reference to the contact between customers and Sales. But they didn’t realize how customer experience had a very long reach.

Customer Success 95

Customer Success e-support Advertising Survey 95

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Often, the C-suite thinks that CS is only about customer happiness. But for renewals, you work so hard to get customers to value. What’s your sales motion? I’ll take it from here.”

Customer Success 98

Customer Success NPS Net Promoter Score Metrics 98

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Often, the C-suite thinks that CS is only about customer happiness. But for renewals, you work so hard to get customers to value. What’s your sales motion? I’ll take it from here.”

Customer Success 97

Customer Success NPS Net Promoter Score Metrics 97

Totango

JANUARY 29, 2021

A customer success playbook is a game plan which lays out the specific procedures you will use to help an individual customer or group of customers achieve their goals. Why Do You Need Playbooks for Customer Success? With an improved customer experience, churn rates decrease, increasing retention.

Customer Success 85

Customer Success Customer Journeys Guidelines Customers 85

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Gainsight

FEBRUARY 21, 2020

But from our observations, the majority of CSM growth is coming in established companies that realize they need a new team focused on proactive customer adoption and outcomes, in parallel to existing customer-facing teams like Sales, Account Management, Renewals, Professional Services, and Support. Figuring out role clarity.

Customer Success 82

Customer Success Metrics Sales Consulting 82

ClientSuccess

MAY 10, 2022

When a new customer joins your book of business, there are some things that are known right out of the gate. The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at as the be-all-end-all metric to determine the value of the customer.

How To 59

How To eBook Case Study Metrics 59

Beyond Philosophy

AUGUST 29, 2024

This situation happens because calculating the revenue is fast and easy, and you can do that quarter by quarter and based on the sales. They solidified their brand meaning and aligned it with specific values, ostensibly to connect with a large part of their existing customer base. Or never get started. Click here.

Hotels 78

Hotels Conference Telecommunications Customer Centricity 78

ProProfs Chat

JUNE 21, 2019

Understand Customer Retention. Let’s first get a definition of customer retention. According to the Growth Marketing Conference, customer retention “[…] refers to efforts by a business to keep customers from defecting.” All you want to focus on at this stage is growing your customer base.

Customer Retention 63

Customer Retention Strategy How To Case Study 63

Alliance by IFS

MAY 3, 2018

The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base. Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base. Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018.

Technology 50

Technology Management Conference Software 50

Call Experts

FEBRUARY 26, 2020

Customers are looking for services with out-of-the-box functionality. Also, these customer support services must enable scaling and allow for customization based on unique business needs. Response time is critical, and now sales are lost if customers don’t hear back within 2-3 minutes. Summer HR Conferences.

Contact Center 59

Contact Center Call Center Customer Journeys Conference 59

ChurnZero

SEPTEMBER 29, 2020

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. You need a diverse team to be able to serve a diverse customer base. . If you do not have a diverse team, you will not meet the diverse needs of your customers.

Customer Success 59

Customer Success Conference Tips Metrics 59

Oracle

MARCH 26, 2018

It’s easy to lose sight of ‘human experience’ (HX) and ‘customer experience’ (CX) when you’re dedicating so much of your business’s time and resources to product development. Build an interface and customer experience that facilitates human values. How do you start thinking about HX?

How To 64

How To Customer Journeys Conference Groups 64

Gainsight

FEBRUARY 8, 2024

At The Customer Conference, Gainsight spoke about Commercialising Customer Success: A Fundamental Problem. Customer Success Is No Longer Just a Trusted Advisor Tale as old as time, SaaS companies are tasking teams to do more with less and CS teams are no exception. Check out the full video below. Want the highlights?

Customer Success 52

Customer Success How To Conference Touchpoint 52

Gainsight

APRIL 8, 2021

You are juggling implementing a tech touch segment with a large customer base to balance your higher touch, higher ARR accounts. There is an age-old question in many organizations—how to perfect the pre and post-sales handoff. Your customers have a better experience when this process is as smooth as easing into the next episode.

Roadmap 59

Roadmap Customer Success Conference Sales 59

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. It’s not just a team.

Customer Success 59

Customer Success Strategy Chief Customer Officer Conference 59

Survicate

MARCH 20, 2019

Voice of the Customer – a buzzword that’s shaken the marketing world in recent years like no other. We all aspire to put customers in the spotlight, but how do we ensure our efforts are truly effective ? He also mentions that a customer-centric focus brought the company to initiate an entire conference, NextCon, around the subject. “

Tips 85

Tips Customer Centricity Social Media Insurance 85

Gainsight

NOVEMBER 9, 2021

But, more urgently, it’s the week of Pulse for Product , Gainsight’s annual conference for product leaders, teams, and product-centric businesses. . But as Product teams know, it takes more than amazing features to retain and grow your customer base. There’s still time to catch Day 2 of the conference. Impact Analyzer.

Strategy 52

Strategy Customer Journeys Conference Sales 52

Influitive

AUGUST 3, 2015

If prospects consider online information and opinions from peers as two of the most vital sources of information when starting the buying process, then marketing and sales teams need to leverage their customers to generate social proof for their product. Grow Your Customer Base. Social proof is the new marketing.

B2B 66

B2B Report Social Media Marketing 66

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132