Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. This was my sixth visit to SXSW. Getting my pink on.

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Experience Investigators by 360Connext

OCTOBER 15, 2014

It was at South by Southwest Interactive Conference about 5(!) Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

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Social Media Consulting Conference Communication 275

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts. Dude’s a rock star.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? IXDA Interaction 17. DMI Design Management Conference. DMI Design Leadership Conference. Center for Customer Engagement’s 2017 Summit on Customer Engagement.

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CEM Conference Chief Customer Officer Customer Experience Professionals 120

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. They also look at how you respond to customers. In many ways, community is the first interaction with your brand.

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Conference Customer Success Leadership Sales 98

Gainsight

OCTOBER 15, 2024

We’ll explore strategies to ensure that AI supports, rather than replaces, human interactions. These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Customer engagement:   Beacons are great when it comes to elevating the personalized in-store shopping experience, and by default, engaging customers at precisely the right moment.

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Customer Engagement Technology Engagement Loyalty Programs 98

Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners. Don’t make me speak robot.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. This free, online event will focus on best practices and industry-vetted strategies for continuous product testing and ongoing customer engagement. What does a virtual conference mean for you?

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Customer Bliss

FEBRUARY 23, 2018

I love the intro summary to her article, “executives at the big-box retailer have spent the last several years rethinking how to boost customer engagement. Turns out, the employee came first.” Yes, Best Buy gets it! Fight High Turnover by Investing in Employees. Treat Your Employees as Assets.

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Employee Experience Retail Financial Conference 165

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. Chatbots are equipped to answer basic questions from customers, accept orders, and provide general customer assistance. In fact, 51.7% The post To Bot or Not to Bot?

Chatbots 124

Chatbots Omni-Channel Contact Center Conference 124

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 221

Customer Experience Social Media Video Customers 221

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. If you’re planning to be there, please reach out to us!

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CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. This summit discusses the importance and innovations of customer success. Customer Contact West.

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Beyond Philosophy

NOVEMBER 18, 2014

: How is your organization oriented: around the Customer or your product? How well is the organization matrixed across departments that pull together for Customer-facing interactions? Companies that understand channel integration–or the Omni-channels–have a seamless presentation to the Customer.

Customer Centricity 129

Customer Centricity Omni-Channel Net Promoter Score Strategy 129

Beyond Philosophy

NOVEMBER 6, 2014

The difference that exists between an organization that has an excellent emotional Customer Experience and one that doesn’t resides in one word: Deliberate. Customer Strategy must be deliberate in every aspect of the interaction to be Customer Focused.

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Net Promoter Score Strategy Customer Centricity CEM 163

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. The future of customer engagement. TSIA’s perspective on the future of customer engagement supports the reasons for establishing the CRO research practice.

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Interaction Multi-Channel Conference Customer Success 52

Avaya

FEBRUARY 13, 2018

To address the communication preferences of your customers, Ava interacts with social and messaging platforms by automating digital interactions through chat bot and Natural Language Processing (NLP) with sentiment analysis—in 34 languages! Because it eliminates the need for human interaction by adding intelligent automation?

Contact Center 67

Contact Center Customer Engagement Chatbots Engagement 67

Experience Investigators by 360Connext

MARCH 16, 2015

Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. We’ll be laying it all out on the table and breaking out our magical magnifying glass to find out what the latest tech will really mean for customer experience. Your Name *. Phone Company Name.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Integrity Solutions

JULY 26, 2019

When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, asking the right questions and creating true customer engagement. That means they’re going to be more transactional in how they interact with customers.

Customer Engagement 64

Customer Engagement Engagement Contact Center Self Service 64

Experience Investigators by 360Connext

MARCH 12, 2015

I’ll be heading to South By Southwest Interactive in Austin, Texas. It’s where ideas like the importance of Net Neutrality and using neuroscience as a privacy hack are discussed in conference rooms and cocktail parties. More Posts - Website Follow Me: The post What Will SXSW Mean for Customer Experience in 2015?

Customer Experience 110

Customer Experience Fashion Social Media Conference 110

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals.

Chief Customer Officer 56

Chief Customer Officer Conference Customer Centricity Customer Success 56

ReviewTrackers

MAY 8, 2017

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks.

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Conference Omni-Channel Customer Journeys Customer Experience 50

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. This includes interactions that happen both inside and outside of a product. NPS indicates customer loyalty.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Bold360

FEBRUARY 22, 2018

After all, businesses that prioritize a customer engagement strategy report customer loyalty to be 89% stronger than those that don’t. Companies that are able to adapt their engagement strategies to fit in with their increasing success will find it much easier to keep this momentum going.

Customer Engagement 56

Customer Engagement Engagement How To Ecommerce 56

ChurnZero

NOVEMBER 26, 2024

Ensure the title reflects the primary function of the role within your organization, especially regarding customer interaction. For example, “Enterprise Customer Success Manager”. How performance will be measured and evaluated The level of interaction with clients or external stakeholders, if applicable.

Customer Success 52

Customer Success How To Insurance Culture 52

Wootric CX Blog

NOVEMBER 24, 2020

A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. Know Your Customer Base. A Website Audit.

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

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InteractionMetrics

JANUARY 7, 2025

Takeaways from the Customer Journey Mapping Roundtable Takeaway #1. Customer Journey Mapping Is Not Just a Pretty Picture Journey mapping isnt about creating colorful diagrams to hang in your conference room. Results: Wait times improved, increasing customer satisfaction. Takeaway #3. Takeaway #4.

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Bold360

JANUARY 29, 2020

The Consumer Electronics Show (CES), which highlights what’s coming in the next wave of consumer electronics and technology and how it’s impacting customer experience (CX) trends happened in Las Vegas, and the National Retail Federation (NRF) show, which focuses on the future of retail, retail trends, and retail technology was in New York.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. About Calabrio Customer Connect: October 27-28, 2020. About Calabrio.

Customer Engagement 52

Customer Engagement Engagement Self Service Conference 52

Beyond Philosophy

MAY 8, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Even your customers have done it. Customer Experience Information & Resources. Customer engagement is critical to your success. People lie. I have done it.

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Customer Experience Consulting Conference Groups 103

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Calabrio is proud to recognise and support the strides our customers are making in more human-centric interactions.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Read about top brands in our Kudos submissions ].

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