Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Customer engagement:   Beacons are great when it comes to elevating the personalized in-store shopping experience, and by default, engaging customers at precisely the right moment.

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. The yin and yang of people and technology was on full display. Technology alone is not the answer. “We

Conference 59

Conference Technology Meeting Contact Center 59

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Reason #3: Network With Your Peers Engage with over 200 seasoned CX professionals representing the foremost brands in the region. Hear what our delegates had to say about last years’ event! What are you waiting for?

Conference 195

Conference Banking ROI Customer Voice 195

NICE inContact

SEPTEMBER 13, 2016

It speaks to the changing customer landscape and the importance of staying up-to-date on what technology customers actually want to use – not the technology you think they want to use. The omnichannel approach has sent customer service professionals into a tizzy trying to buy the latest technology or go viral on social media.

Self Service 203

Self Service Customer Service Contact Center Omni-Channel 203

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session.

Customer Success 52

Customer Success Conference Sports Roadmap 52

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Establish the Rules of Engagement: parameters around communication, expectation on timelines and what slippage/remediation might look like. Expect that everyone stays focused and engaged. Natural dialogue is harder.

Contact Center 294

Contact Center Travel Culture Meeting 294

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. One of the best aspects of industry conferences is the opportunity to network with peers and make new contacts.

Automotive 157

Automotive Conference Retail Employee Engagement 157

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Conference 78

Conference Strategy Sales Social Media 78

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. That’s a really common mistake for companies to make.

Conference 98

Conference Customer Success Leadership Sales 98

NICE inContact

FEBRUARY 14, 2019

In our breakout sessions, learn how to create the most engaged workforce, how to use analytics to maximize business results and how to take your next step in your journey to the cloud. We carefully selected topics that are top of mind for dynamic organizations, bringing in the best industry experts to deliver them.

Interaction 159

Interaction Insurance Conference Analytics 159

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers. Cummins Inc.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. So, how can how you can shape CX for improved outcomes at your organisation?

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. Blockchain technology isn’t losing its buzzword status anytime soon. 4x Growth with Better Employee Experience.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. Center for Customer Engagement’s 2017 Summit on Customer Engagement. Where am I speaking ? February 4 – 8, 2017. May 9, 2017.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. AI Centered Around Human Needs Is the Future The day kicked off with an engaging keynote that emphasized the importance of placing human needs at the forefront of AI development. See you tomorrow!

Customer Success 52

Customer Success Self Service Conference Connections 52

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Remote Work – or a Version of – is Here to Stay. ENJOYING THIS ARTICLE?

Conference 68

Conference Contact Center Innovation Consulting 68

Thematic

JANUARY 2, 2019

Removing barriers that prevent exceptional customer service will lead to a more engaged service center. Leadership must be committed to improving and should regularly attend training, seminars and conferences. Additionally, he’s implemented new technology and products, while maintaining award-winning contact centers.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. So Comcast made dramatic efforts to improve the wait times and engaged their employees in the field to help. The marriage of technology and humanity is here to stay. Thank you to Medallia for a wonderful conference!

Case Study 152

Case Study Airlines Conference Wait Times 152

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Conference 93

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

CX Accelerator

NOVEMBER 11, 2022

More very specific skills are then required to deeply engage the organization's workforce around the common objectives that are linked to that strategy. They manage changes that can have impacts on people, processes and/or technology and provide regular updates to the organization. Back To CX Accelerator Blog

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Conference 153

Upstream Works

JULY 16, 2020

Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Therefore, the right technology is so important. The starting point for that digital experience is engaging with customers using their channels of choice.

Contact Center 78

Contact Center Technology Self Service Omni-Channel 78

Customer Bliss

FEBRUARY 23, 2018

I love the intro summary to her article, “executives at the big-box retailer have spent the last several years rethinking how to boost customer engagement. Using technology to streamline transactions with customers is a big portion of employee training and sales floor operations. Turns out, the employee came first.”

Employee Experience 165

Employee Experience Retail Financial Conference 165

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business.

Conference 136

Conference Employee Engagement Innovation Analytics 136

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. It’s not about worrying what the technology background is.

Marketing 110

Marketing Conference Transportation Innovation 110

Customer Bliss

NOVEMBER 1, 2018

They uplift their drivers/employees by being authentic and engaged. Tactic 1: Be Authentically Engaged. Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Audio Transcription: Audio data is typically transcribed into text using speech-to-text technology.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

AWS Machine Learning

JANUARY 21, 2025

Amazon Lex is powered by the same deep learning technologies used in Alexa. With it, developers can quickly build conversational interfaces that can understand natural language, engage in realistic dialogues, and fulfill customer requests. The solution is monitored using Amazon CloudWatch , AWS CloudTrail , and Amazon GuardDuty.

Self Service 81

Self Service Knowledge Base Policies Conference 81

ChurnZero

DECEMBER 6, 2024

At ChurnZeros ZERO-IN 2024 conference, speakers Alex Turkovic and Dan Ennis shared a new way to look at building a digital CS program. Effective programs are built on four foundational pillars, they observed: customer journey, data and data hygiene, automations and technology, and content.

Customer Journeys 52

Customer Journeys Customer Success Touchpoint Social Media 52

CX Journey

MARCH 21, 2018

After all, none of that work or technology is free! Consultants Yes, you may need to engage with consultants to assist you along the way - whether they are there to coach and advise or to actually conduct a chunk of the work. I thought I'd capture some of the items that you should be sure to include in your CX budget.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Experience Investigators by 360Connext

MARCH 16, 2015

Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Need a customer-focused speaker for your next event? Get in touch to book Jeannie today! . Your Name *. Phone Company Name.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Experience Investigators by 360Connext

MAY 4, 2015

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. The conference attracted some of the biggest names in customer centricity from all over the retail, hospitality, and financial service industries.

Customer Experience 110

Customer Experience Customer Journeys Conference Retail 110