CSM Magazine

FEBRUARY 20, 2025

Want to make your conference, corporate event, or workshop amazing? Why Leadership and Customer Service Speakers Matter Leadership shapes the culture of an organization, while excellent customer service ensures customer satisfaction and retention. Are you looking to develop stronger leadership across various management levels?Having

Leadership 52

Leadership Customer Service Chief Customer Officer How To 52

Alliance by IFS

MAY 20, 2019

OTCQB: ATEA) a leading global provider of field service management and mobility solutions , today announced that Astea’s executive leadership will present at the 9 th Annual LD Micro Invitational Conference on Tuesday, June 4, 2019, at 8:20 am Pacific Time. The conference will be held at the Luxe Sunset Hotel in Bel-Air, CA.

Conference 18

Conference Hotels Leadership Financial 18

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Conference 95

Conference Leadership Industry B2B 95

ijgolding

OCTOBER 24, 2016

Whilst I do not proclaim to be a shining example of leadership myself, I am constantly looking for new ideas, knowledge and inspiration that will help me to become ever more effective in my specialism. The clip is actually an animation – an animation of David delivering a conference speech. You can read my column here!

Customer Centricity 120

Customer Centricity Leadership Entertainment Conference 120

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

CX Accelerator

MAY 25, 2022

She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents.

Self Service 316

Self Service Social Media Contact Center Knowledge Base 316

Experience Investigators by 360Connext

JANUARY 5, 2015

It was a room of 12 people, with the founder sitting at the end of a big conference table. The others were his senior staff , his trusted leadership team members. ” CXI® means re-evaluating your leadership practices. More Posts - Website Follow Me: The post Destructive Leadership Practices: Is Your CEO in Denial?

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

IntouchInsight

AUGUST 25, 2022

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina.

Conference 156

Conference Leadership Survey Consumers 156

CloudCherry

SEPTEMBER 1, 2019

Prior to joining Tethr , Matt was a Senior Partner and Global Head of Sales Force Effectiveness Solutions at Korn Ferry Hay Group and, before that, held numerous global leadership roles in research, product development and management for CEB, now Gartner. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland.

Conference 244

Conference Study Sales Leadership 244

IntouchInsight

SEPTEMBER 8, 2021

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!

Consumers 156

Consumers Conference Leadership Report 156

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Interested in attending an in-person RYG Leadership Hour? Visit our Events page to see if an upcoming RYG Leadership Hour is coming to a city near you!

Conference 98

Conference Customer Success Leadership Sales 98

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

Integrity Solutions

DECEMBER 21, 2022

Effective leadership development focuses on the mindset, key skills and competencies they need for their particular role. Effective leadership development is like following a tried and true recipe; the core ingredients have to be there and they have to be high-quality. The Secret Sauce of Effective Leadership Development.

Leadership 82

Leadership Culture Competitive Advantage Employee Engagement 82

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb? Why that hill? Strategy – what is the strategy to climb the hill?

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. He’s the author of Culture Renovation: A Blueprint for Action 18 Leadership Actions to Build an Unshakable Company.

Culture 105

Culture Leadership Analysis Groups 105

Kristina Evey

MAY 15, 2018

Core Values MUST be exemplified at the leadership level. As with culture, leadership must model Core Values in their actions, behaviors, thoughts, and communications for them to be believed understood and embraced by staff. Example – Fun : We work hard, and we play hard.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

Horizon CX

SEPTEMBER 1, 2023

Then there are those organizations that get engaged with CX because a senior leader either read a book on CX or attended an industry conference where CX was presented in such a way that demonstrated how that business drove revenues and profits to higher levels through CX than if they hadn’t engaged. It requires courage and real leadership.

Exercises 246

Exercises Customer Centricity NPS Culture 246

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Digital Customer Experience Conference. Gilbrane Conference 2015.

Conference 120

Conference CEM Customer Experience Professionals Contact Center 120

Calabrio

OCTOBER 20, 2020

Leadership guided employees into this new norm, and our customer support and development continued to serve our customers. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment. Meeting the Needs of Modern Business. We’re excited to see the results next week, and on-demand attention beyond.

Company 207

Company Self Service Government Contact Center 207

Customer Bliss

JUNE 14, 2019

There’s also an opportunity to answer questions which can be asked anonymously, which helps leadership stay on the pulse of what’s going on and what people are worried about. He also updates employees through his blog, Chester’s Chatter which he and the leadership team contribute to each month. Rethink Training and Hiring Practices.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out. Now: Schedule online meetings. Haircuts: Before: A hairdresser cut my hair.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Think Customers

JUNE 24, 2024

This year, I got a similar feeling at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer Management Practice. As a result, engaging and retraining associates is a top leadership priority. Like in the internet’s nascent days, there’s no one proven path.

Conference 59

Conference Technology Meeting Contact Center 59

Beyond Philosophy

NOVEMBER 24, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Expectations 167

Customer Expectations Net Promoter Score Customer Centricity CEM 167

CloudCherry

DECEMBER 12, 2017

Deborah Eastman , who has held leadership positions in various functions such as sales, marketing, and professional services, will help inform CloudCherry’s Go-To-Market strategy in the US, and help amplify their rapidly growing presence & competitive differentiation.

Chief Customer Officer 150

Chief Customer Officer Customer Experience NPS Customer Centricity 150

The DiJulius Group

APRIL 5, 2022

The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group. This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant!

Conference 72

Conference Customer Service Culture Loyalty 72

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. You want to be able to see your vendor’s offices, meet their entire leadership team, chat with frontline agents and coaches, and get a sense of the team dynamic and overall company culture. Does it align with your own?

Contact Center 294

Contact Center Travel Culture Meeting 294

The DiJulius Group

SEPTEMBER 16, 2024

Maybe you should be flattered… Chief Revolution Officer John DiJulius sits down with David Rendall, an author, leadership expert, speaker, podcaster, husband, father of three girls, ultramarathon and Ironman athlete, and the highest-rated speaker at the 2023 Customer Service Revolution conference. Learn What the Freak.

Conference 98

Conference Leadership Groups Customer Service 98

C3Centricity

APRIL 2, 2018

Seat-at-the-table and leadership. If you want to learn more about what they are doing, check out the discussions on the topic in last year’s ESOMAR conference in Amsterdam. Functional talent blueprint. Ways of working with the Line. Self-determination. Impact and truth culture. You can also read a short commentary from System 1.

Handbook 275

Handbook Marketing ROI Social Media 275

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. First, it’s hard not to compare two events.

Conference 62

Conference NPS Hotels Self Service 62

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. By focusing on hiring, processes, and technology, Carolyne and her leadership team were able to improve the Fanatics culture.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

C3Centricity

MAY 1, 2018

This post summarises my easily applied learnings that will make your leadership style more efficient and effective, no matter the industry in which you work. Team #Leadership Click To Tweet. The same goes for meetings, events and conferences once they’ve started. Launch bigger, bolder and better, as one of my bosses used to say.

How To 220

How To Innovation Leadership Meeting 220

InMoment XI

APRIL 3, 2023

However, it wasn’t until a couple of years ago that our leadership team asked me to lead the effort to rethink and revamp our CX program: Elevate. The case studies in the books made sense. And using customer experience to drive business outcomes felt common sense.

Tips 195

Tips Touchpoint Customer Centricity NPS 195

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking'

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Storyminers

JULY 2, 2020

Each day, you’ll be involved in all the things that matter – from finding clients to building new content, from staying up-to-date on current trends to providing thought leadership for your audiences. Often, they run every part of their business. From setting up your back-office Web services to handling mundane accounting chores.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

Beyond Philosophy

APRIL 5, 2019

Leadership in many organizations find maintaining the customer service culture they have established is a substantial issue. In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Keeping up your culture of customer service is not easy.

Culture 112

Culture Effort Score Leadership Conference 112

Experience Investigators by 360Connext

MARCH 16, 2015

Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Need a customer-focused speaker for your next event? Get in touch to book Jeannie today! . Your Name *.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110